VisaHQ Reviews 

756
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers frequently highlight the helpfulness and professionalism of the staff, who are often described as patient and responsive. The service is generally considered efficient, easy to use, and convenient, simplifying the visa application process for many. Many people appreciate the straightforward user experience, noting that forms are easy to complete and the process is well-managed. However, some customers also noted issues with slow response times and a lack of communication, with some reporting long waits for replies or unanswered inquiries. A few other people also felt that customer service was unhelpful, citing instances where staff could not explain problems or provided disappointing experiences.

What people talk about most

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the excellent and... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising the staff's... See more

User experience

Consumers find the user experience to be positive, highlighting the platform's convenience,... See more

Customer service

People report ambiguous experiences with customer service, with some finding it very convenient, helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My visa experience was a little drawn out but ultimately successful. Tips -Do as much document research and prep before you apply. The website seems to ask for a lot more than the Govt website need... See more

Rated 4 out of 5 stars

Good easy service, however I was surprised I could not change the Nationality of the Contact even though I hadn't finalised my application and there was no official 'submit' button. I had to call the... See more

Rated 4 out of 5 stars

The customer service is very helpful, fast, and effective. I used it for 10 Visas in the last month or two, and I'm very happy with the results, considering that this process is annoying.... See more

Company replied

Rated 5 out of 5 stars

I had difficulties on my end not yours! My scanner/computer was not sending clear enough copies of the passport and photo for you to use. Ms Jannica, at your Office showed such kindness and patience... See more


Company details

  1. Legal Services & Government

Written by the company

Passports and Travel Visas Online: Comprehensive Information on Passport Services, Visa Requirements and Applications. Real-time Status Updates, Live Help.


Contact info

3.9

Great

TrustScore 4 out of 5

756 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(756)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Let's travel the world with VISA HQ

Web site is easily understood and user friendly.
Right to the point website.
Advisors were calling in a reasonable amount of time of less than 6 hours, if further details were needed.
There was noise on the phone calls received that make it difficult to understand conversations.
Emails received were providing status and making the waiting process anxious free.
The time it took to fill the forms was appropriate.
Very convenient and highly recommended.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Very responsive, efficient, polite

Very responsive with checking my application and letting me know in a clear and precise way, what more info they needed.
Everything was done in an efficient, polite, and speedy manner. -Deborah Kattar

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Definitely the best

Definitely the best. No comments. Customer service always available to help. Received phone call and email if needed for additional information

21 October 2025
Unprompted review
Rated 5 out of 5 stars

VisaHQ took a burden off my shoulders…

VisaHQ took a burden off my shoulders by making sure that all I needed for my South Korea visa was advised upfront. This made it easy for me to submit my application complete without worrying about the outcome.

14 October 2025
Unprompted review
Rated 4 out of 5 stars

Thanks for the help in obtaining a visa

My visa experience was a little drawn out but ultimately successful.
Tips -Do as much document research and prep before you apply. The website seems to ask for a lot more than the Govt website needs, but its better than having an application rejected, and having to pay all over again.
- If traveling overland across boarders then you will need PAPER everything. Land boarders do not have bar code QR code scanners.
- African countries ( some) require you to complete an on line Entry form, and Exit form ( via consulate website ) Get paper copys of this completed form also. Note, you cant access the exit form until you are in the country, so pick a hotel with good wifi and a printer.

14 September 2025
Unprompted review
Rated 2 out of 5 stars

Took to long to get my visa

I applied for the visa and got a message that I don’t have enough time to get the visa for my trip. Told them I need the visa as soon as possible and I will adjust my travel dates once I have my visa. Three days later I called and they told me they haven’t submitted yet because they are waiting for me to give them my travel dates. It took over a week of calling and checking on it before I got one. It should have been done in 3 business days.

20 September 2025
Unprompted review

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