VisaHQ Reviews 

756
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers frequently highlight the helpfulness and professionalism of the staff, who are often described as patient and responsive. The service is generally considered efficient, easy to use, and convenient, simplifying the visa application process for many. Many people appreciate the straightforward user experience, noting that forms are easy to complete and the process is well-managed. However, some customers also noted issues with slow response times and a lack of communication, with some reporting long waits for replies or unanswered inquiries. A few other people also felt that customer service was unhelpful, citing instances where staff could not explain problems or provided disappointing experiences.

What people talk about most

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the excellent and... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising the staff's... See more

User experience

Consumers find the user experience to be positive, highlighting the platform's convenience,... See more

Customer service

People report ambiguous experiences with customer service, with some finding it very convenient, helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My visa experience was a little drawn out but ultimately successful. Tips -Do as much document research and prep before you apply. The website seems to ask for a lot more than the Govt website need... See more

Rated 4 out of 5 stars

Good easy service, however I was surprised I could not change the Nationality of the Contact even though I hadn't finalised my application and there was no official 'submit' button. I had to call the... See more

Rated 4 out of 5 stars

The customer service is very helpful, fast, and effective. I used it for 10 Visas in the last month or two, and I'm very happy with the results, considering that this process is annoying.... See more

Company replied

Rated 5 out of 5 stars

I had difficulties on my end not yours! My scanner/computer was not sending clear enough copies of the passport and photo for you to use. Ms Jannica, at your Office showed such kindness and patience... See more


Company details

  1. Legal Services & Government

Written by the company

Passports and Travel Visas Online: Comprehensive Information on Passport Services, Visa Requirements and Applications. Real-time Status Updates, Live Help.


Contact info

3.9

Great

TrustScore 4 out of 5

756 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(756)

106 reviews in the last 12 months

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Rated 1 out of 5 stars

I applied for a visa to China and paid…

I applied for a visa to China and paid 160 euros. A day later, I changed my plans and decided not to go to China. I asked the company to return my money and they said that it would be returned minus 25 dollars. I've been waiting for a refund for a month and a half, I contact the company and they don't answer me. This is a company that is not responsible for its words. I do not recommend using their services

5 August 2025
Unprompted review
Rated 1 out of 5 stars

These people are a scam don't work with…

These people are a scam don't work with them. They took my money I summited all documents they required. They told me consultant would email me regarding my visa processing I waited a week and got no email. I call them they told the same thing then they are telling me I should have booked an appointment and that it was too late to get one. These people only want to grab your hand eared money

26 August 2025
Unprompted review
Rated 1 out of 5 stars

Exercise caution!!! Stay away!

Applied for visa and paid ($121) ay Aug 1. NO RESPONSE from them, no visa and no evidence that they submitted the application (called them twice with no help).
Today I was forced to go to the government website and submit an application directly.
My opinion, they are a fraud!

1 August 2025
Unprompted review
VisaHQ logo

Reply from VisaHQ

Hi Cheryl. Your visa was ready and emailed to you on August 19th. All status updates were also emailed to you. Have you checked your email recently? Alternatively, you can login into your account and download a copy from there. Thank you.

Rated 1 out of 5 stars

Worst experience. In competent

Worst experience.
If one is asking for visa support that means we expect the agency to know their job. What kind of documents format processing times etc. NEVER TRUST THEM!!!

20 June 2025
Unprompted review
Rated 5 out of 5 stars

VisaHQ provides consistent excellent…

VisaHQ provides consistent excellent service. I have bombarded them with questions while completing my visa applications for two countries. They are consistently accessible, professional, patient, and knowledgeable. I am recommending them to everyone I know.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

job well done

You employ humans and not chat bot to answer questions. You are efficient. Your process is streamlined. You make the process simple.

10 July 2025
Unprompted review
Rated 3 out of 5 stars

Improve communication responses

I liked having the communication to know what my application needed or was missing. However, it was extremely difficult to figure out how to get someone to respond even during daytime hours to know how to update payment information due to a change in international country changes that had not been updated prior to the completion of my application. That was stressful and it would be good to see an update to this issue to prevent other travelers from encountering the same stress and headache.

12 June 2025
Unprompted review
Rated 1 out of 5 stars

Very polite but totally useless. Waste of money

Very polite and totally useless. Cost me a lot of money, time and energy to not have my visa on time and lose my holiday as well as the money paid for visahq services. Wrong information provided. Confusing and conflicting advice and false assurances provided throughout the process and completely incapable of accepting accountability for their mistakes

20 June 2025
Unprompted review
Rated 1 out of 5 stars

Frustrating and Unsuccessful Process

This was the most frustrating--and ultimately unsuccessful--visa application I have ever dealt with. First, they charge you for the visa on the very first page; for me it was $110 USD. At this point, they don't tell you what documents you are going to need. After you pay and complete the application, they start asking for additional documentation--proof of a flight in and out of Uganda. I was never going to fly in OR out; I was traveling overland. I was dealing with them for about a week. Finally realized I could fly to Rwanda and secure an East African Travel Visa for $100 at the airport upon arrival! Easy peasy! This visa will allow me to travel to Kenya, Rwanda, and Uganda. And now the fight begins to get my $110 back from VisaHQ. NEVER AGAIN. It was the most frustrating process. All of the emails and all of the additional documentation. It was like I was being punked. Go somewhere else. Travel is hard enough without dealing with lousy communication. I wasted HOURS online when I should have been enjoying my vacation.

13 June 2025
Unprompted review
VisaHQ logo

Reply from VisaHQ

We’re sorry your experience fell short of expectations. When you applied for a standard Ugandan tourist visa, the embassy required proof of entry and exit for Uganda. The flight itinerary you provided showed travel only to and from Kenya, so we reached out to request the missing documentation.

Had we known you planned to cross the border overland with an East Africa Tourist Visa, we would have recommended that option from the start—saving you both time and stress. We understand how frustrating the delay was and appreciate your patience.

Rated 5 out of 5 stars

Professional and Prompt Customer Service

I have been using Visa HQ for over 15 years. They are always punctual and professional Filling government forms can be tedious, but the VISA HQ is very user friendly. Also, you do not have to complete everything at one time. As you gather your information, you can save and go back to it. Customer service overseeing applications are on top of it.

11 June 2025
Unprompted review
Rated 4 out of 5 stars

Very helpful!

VisaHQ has been so helpful to me as I’ve been planning my international travel. They have answered my questions and provided guidance on the process. Overall the service has been great and I’m really appreciative of their help. I’ve given them 4-stars because I utilized their chat service and the response there was a bit delayed but still helpful. Thank you!

13 June 2025
Unprompted review
Rated 5 out of 5 stars

No complaints whatsoever

I have no complaints whatsoever. The Official Brazilian Visa website is a mess. I spent hours trying to navigate it to no avail. Then I found the VisaHQ website and my troubles were over. I couldn't be happier! They have a very good web experience and their people are very professional and effective. Would use them again in a heartbeat.

3 June 2025
Unprompted review

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