VisaHQ Reviews 

756
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers frequently highlight the helpfulness and professionalism of the staff, who are often described as patient and responsive. The service is generally considered efficient, easy to use, and convenient, simplifying the visa application process for many. Many people appreciate the straightforward user experience, noting that forms are easy to complete and the process is well-managed. However, some customers also noted issues with slow response times and a lack of communication, with some reporting long waits for replies or unanswered inquiries. A few other people also felt that customer service was unhelpful, citing instances where staff could not explain problems or provided disappointing experiences.

What people talk about most

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the excellent and... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising the staff's... See more

User experience

Consumers find the user experience to be positive, highlighting the platform's convenience,... See more

Customer service

People report ambiguous experiences with customer service, with some finding it very convenient, helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My visa experience was a little drawn out but ultimately successful. Tips -Do as much document research and prep before you apply. The website seems to ask for a lot more than the Govt website need... See more

Rated 4 out of 5 stars

Good easy service, however I was surprised I could not change the Nationality of the Contact even though I hadn't finalised my application and there was no official 'submit' button. I had to call the... See more

Rated 4 out of 5 stars

The customer service is very helpful, fast, and effective. I used it for 10 Visas in the last month or two, and I'm very happy with the results, considering that this process is annoying.... See more

Company replied

Rated 5 out of 5 stars

I had difficulties on my end not yours! My scanner/computer was not sending clear enough copies of the passport and photo for you to use. Ms Jannica, at your Office showed such kindness and patience... See more


Company details

  1. Legal Services & Government

Written by the company

Passports and Travel Visas Online: Comprehensive Information on Passport Services, Visa Requirements and Applications. Real-time Status Updates, Live Help.


Contact info

3.9

Great

TrustScore 4 out of 5

756 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(756)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent team

Excellent team. Makes the visa process very easy.
Ma Katrina helped us with Morocco visa for our child when we lost hope.
Professional team. Highly recommended

1 December 2025
Unprompted review
Rated 1 out of 5 stars

$82 of Visas for $814.16 - total scam

One daughter used Visa HQ and was charged $814.16 her twin spent a little more time navigating India, Kenya and Thailand but only spent $79.16.

You do the math!!!! There was now way this service is worth $735 of fees and shipping charges (marked up)

What a scam!!!!!!!!!!!!!!!!!!!!!!!!!!!

26 November 2025
Unprompted review
VisaHQ logo

Reply from VisaHQ

Thank you for sharing your feedback. Some visas are significantly more complex than others, and many travelers choose our service because they value their time and prefer expert handling of the process. Our team completes all the paperwork, reviews documents for accuracy, monitors the application, and manages communication with the consulate.

Our service fees are already among the lowest in the industry, and they reflect the work involved in ensuring applications are prepared correctly and submitted without delays. We understand that not everyone needs or wants this level of support, but for many travelers, the convenience and peace of mind are worth it.

We appreciate your perspective and are always working to provide transparent, reliable service. Let us know if you’d like us to review the specific case in more detail.

Rated 5 out of 5 stars

Ugandan visa

I applied for a Ugandan visa & within 3 days i recieved it.fast and even got help with the process of filling out the info I needed to send.Most definitely will use them again.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Data mining

All documents requested were submit, a part from what was not possible,
I am travelling by car through Senegal to Guinea, I tried to get a land transit visa,
as land visas and transit visas are offered, but it is NOT possible for me to provide any round trip tickets, as requested, because I am travelling by car. So I have lost 25 euros, because land visas by car/personal vehicle, are not possible, which is not stipulated on the website.
Guinea government charge approx 50 USD for their visa service, visa hq charges 126euros and have not been able to provide the land visa service as indicated.

Apart from the price being more than double with visahq, they have also requested a lot more data than the Guinea government, like my bank statements which is sensitive information.

12 November 2025
Unprompted review
VisaHQ logo

Reply from VisaHQ

Thank you for bringing this to our attention. We understand how frustrating it can be when consular rules don’t align with real-world travel plans, especially for overland routes. Unfortunately, while some countries list “land transit” or “transit” visas broadly, many consulates require proof of confirmed entry and exit—even for car travel—and they will not accept an application without those documents. In this case, the consulate did not allow us to proceed, and we understand your disappointment.

Our service fee reflects the work our team performs in reviewing documents, preparing the application, pre-checking requirements directly with the consulate, and managing communication on your behalf. We strive to make the process as smooth as possible, but we ultimately cannot override consular requirements.

Regarding the additional documents: different embassies often ask for more information when a traveler cannot show standard entry or exit proof. In many cases, bank statements or supporting financial documents are requested to meet their security or eligibility checks—even if these requirements are not clearly listed online.

We appreciate your feedback, and we agree that consular guidelines can sometimes be unclear or inconsistently communicated. Thank you for your understanding.

Rated 4 out of 5 stars

Good easy service

Good easy service, however I was surprised I could not change the Nationality of the Contact even though I hadn't finalised my application and there was no official 'submit' button. I had to call the helpline to get them to change this before it was submitted to the Embassy. Visa was issued 3 days before the ETA which was pleasing.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing services provided by Adham Elkholy

The services provided by Adham Elkholy was top notch. His communication and engagement were great and he was hospitable. He was patient in explaining the processes and answering my queries.

I will definitely be dealing with VISA HQ in the future.

6 November 2025
Unprompted review
Rated 3 out of 5 stars

We had applied for our visas to Namibia…

We had applied for our visas to Namibia early so that we could be organized for our trip. We waited three weeks after multiple phone calls and e-mail before visahq responded to us. We now have our visas but I would not say that it was good service.

8 October 2025
Unprompted review

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