Virgin Mobile UAE Reviews 

My experience with April was indeed amazing. She was quite helpful and professional.

I had a wonderful experience with April Alwahda. She assisted smoothly and she really knows what to do with my query. She successfully managed to sort out what I need and registered my new sim.

She is an asset to the team to be honest.

I appreciate the hospitality, the reliability and speed of customer service I' ved received from your staff, Ms. APRIL of Marina Mall. All details she mentioned about the deals are now I'm enjoying. Like the internet data deals is super savings. Really great experience. Good job, keep up the good work. I highly recommended to all my friends.

Amr abdelfattah is very polite and great customer service orientation.
Highly recommend

Very bad customer service, they sell you something they can not deliver. Not helpful at all ! Avoid !!! Especially the store in Dubai mall!!!

My home broadband internet has been down for more than 1 week now and I reported the problem 5 days ago to Virgin Mobile. So far I called them 12 times and every time I was told that they are going to deal with my problem as a matter of urgency! I have submitted a formal complaint to them 3 days ago. Nothing happened. What a joke. I have complained to TDRA formally yesterday. Do not waste your money and time, you have been warned!

An Update- today is 01/03/2026
2 weeks since the problem, I forwarded the details to the below name and to the provided e-mail 48 hours ago - nothing happened and I have no hope that anything will happen!

To Virgin Mobile UAE Customer Support,

I am writing to formally complain about a serious issue with how my SIM was sold and activated.

On 24 January, I purchased a SIM from your outlet at Sharjah City Centre. I clearly and repeatedly requested a Pay As You Go (prepaid) SIM — I stated this more than five times to the sales representative. Despite this, the representative (Mrs. Aala) activated my number on a monthly auto-renewal contract plan instead of prepaid and charged me AED 40.

This is unacceptable. I did not consent to a postpaid or auto-renewal plan, and I feel misled into a contract I explicitly refused. This has caused me inconvenience, stress, and loss of trust in your service.

I am requesting the following actions immediately:
1. Cancel the monthly auto-renewal plan on my number.
2. Convert my SIM to Pay As You Go (prepaid) with immediate effect.
3. Refund the amount charged to me for the monthly plan, as this was not authorized by me.
4. Confirm in writing that there will be no penalties, fees, or negative consequences on my account or future services.

Please treat this complaint seriously and provide a written resolution within 48 hours. If this matter is not resolved promptly, I will escalate the complaint to higher management and the relevant consumer protection authorities.

I expect a fair and quick resolution.

Lovely ❤️ ❤️ ❤️ ❤️

I bought a Virgin sim in Dubai and paid 200 dirham and it does not work. I bought the 10 day plan with free calls and messages and unlimited data. I can not send messages or make calls and am still using wifi as nothing works. A complete waste of money

The worst service ever, don’t try specially the home internet….it is a scam more than service, they told me i have 1 week to try the internet it was perfect in that week, exactly after 1 week i have to restart the router daily 7-10 times as the internet stops suddenly, customer care are doing nothing but raising tickets, i asked them to cancel my service as i have it for only 17 days and i m not satisfied, the response was you can terminate but no refund as per the T&C’s.

STAY AWAY FROM VIRGIN Service

Bad expeerience lately, not functioning very well like before.. why? cusomer service not solve problems. why?

I have been with virgin mobile for 4 years now, each year they gave me 3 gb extra. This time they changed and said it’s only for new customers. So old customers get nothing 🤔The agents on chat don’t know half the things, when I sent them screen shots of the website then only they would agree.

I bought a 1-day roaming bundle while abroad. The bundle did not work. I immediately contacted Virgin support and followed the troubleshooting steps, but to no avail; they opened a ticket. Virgin resolved the issue only on the next day, after the 1-day bundle had effectively expired, so I could not use the service I paid for. They refused to reimburse the bundle.

Do not trust this company. They are the worst company in terms of transparency and honesty in UAE. I bought a router and sim for them as I needed urgent internet for work. I paid around 800-900AED. They promised me 5g with high speed and guaranteed refund if any issues immediately. Instead when I got home the internet did not work. Speed was 2mbps. I called them. Made “tickets”. They said turn it off and on 😂😂. Take sim out and put back in. They they sent me on a mary goose chase. Following that they asked me to email them with proof. I did it and they said they will reply in 24 hours. I emailed them on the 6th of Feb and my response was sent back to me on 11TH!!!! Saying they are investigating. I then asked for a refund and for the last 3 days I’ve been asking when can I have a refund and they keep saying in 48 hours we will let you know when. There is an open ticket. There is no honesty. No transparency. No service. It’s just lies and lies and lies. I 100% would recommend using somebody else. Also if you chat to them on the app they take 1-3 hours to reply but if they reply and you don’t see it in 5 minutes they close the ticket. Meaning you have to wait again. DO NOT USE THEM!!! In UAE where every company provides amazing service these guys just lie and lie and lie and lie. Unacceptable.

So many promotional messages, yet there is no way to unsubscribe (the unsub link opens the app ¯\_(ツ)_/¯ )
Every time my plan renews I get every message twice and I'm notified I'm out of data. I know why it happens, just wondering how it's still not fixed after all these years.

Worst worst worst please stay away they have no technology or knowledge or service so you pay for nothing your money is wasted definitely

I would like to formally report an issue with my delivery today. At around 11:40 PM, the delivery driver contacted me and asked for an additional 100 AED as “emergency delivery charges” to deliver the order immediately, Sharjah seyouh otherwise he said it would be delivered in the morning.because it’s too far from city

I am taking 1 year package and was Expecting delivery within 60 minutes. This extra charge was not mentioned anywhere in the app or in my plan details. When I declined to pay, the driver pressured me to cancel the delivery, which was very uncomfortable and unprofessional.

I obtained a new SIM card on 12 January, and on 18 January, the number unexpectedly stopped functioning. I have contacted customer service on multiple occasions; however, no clear justification has been provided, nor does anyone seem to understand the reason behind the service disruption.

This has been one of the most disappointing experiences I have encountered with a telecommunications provider. I have invested significant time, money, and effort in seeking a resolution, yet the representatives I have spoken to have shown little initiative or concern in addressing the matter.

For anyone considering this provider, I strongly advise caution. The experience has been deeply unsatisfactory and has undermined the trust and reliability one would expect from an established service provider.

Rose from branch IKEA Jabel Ali branch is really professional. She patiently helped me. Thank you Rose and good luck!

I would like to highlight that relying only on automated or electronic responses is not suitable for customers with urgent inquiries.

I kindly request providing a customer service phone number for direct communication regarding inquiries and complaints, as this would make access easier and faster.

In many cases, automated replies do not address the customer’s actual needs, as they respond in a pre-programmed manner without fully understanding the issue, which results in wasted time instead of effective resolution.