Amazing help from Wendee who helped us set up our phone plants for the next 12 months. She was not only kind and provided great service, but gave us tips on how to optimise usage and get the most our... See more
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Review summary
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Delivery guy Rajesh very helpful and best service He do one mistake while activating the sim and he agree that mistake and he stay with me 1 and off hr to Reslove the issue is patience and knowledge... See more
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I had a great experience at Virgin Megastore in Dubai Mall, especially thanks to Hiya. After visiting Virgin Mobile and not getting the help I needed, Hiya was amazing and went out of her way to sort... See more
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I appreciate the hospitality, the reliability and speed of customer service I' ved received from your staff, Ms. APRIL of Marina Mall. All details she mentioned about the deals are now I'm enjoying. L... See more
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Company details
Written by the company
Hey there! We’re Virgin Mobile UAE, and we’re all about Making Mobile Better. We’re rocking-up the mobile game in UAE with our fully digital approach, giving our customers freedom, transparency, and value. With our flexible plans, our customers are in control. Whether it’s Pay as You go or customisable Monthly Plans, switching and managing plans is super easy with our slick eSIMs and the award-winning Virgin Mobile app. Our network delivers up-to 5G speeds, and we've got an awesome range of perks like free music streaming with Anghami Plus, free Data Rollover, massive discounts and much more. Plus, we're committed to cutting down plastic waste and going green with our eco-friendly practices. At Virgin Mobile UAE, we’re all about making life easier and more fun. Come join us online and see how we make mobile magic happen. About Virgin Mobile UAE: Flexible plans, great value, and a seamless digital experience. Check us out online today.
Contact info
Dubai, U.A.E.
- feedbackvm@virginmobile.ae
- www.virginmobile.ae
4.5
Excellent
5K reviews
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May Ann was absolutely amazing
May Ann was absolutely amazing.
She was very helpful, professional and solved all of my issues.
She helped me to get a better plan and most of all helped me on her day off, when my eSIM didn’t want to work, which I really appreciate because she didn’t have to.
Great customer service !
Thanks a lot May Ann 🙏🏽
18 March 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Eve, thank you for your kind feedback. We’re pleased to hear that May Ann provided helpful and professional support and was able to resolve your issues, including assisting you with your eSIM. -Pauline
very badvery bad service from virgin mobiles customer service because 10 days i continuously register complaint about net speed and provide all evidence, customer service team said they cant do anythi
very bad service from virgin mobiles customer service because 10 days i continuously register complaint about net speed and provide all evidence, customer service team said they cant do anything already paid 1 year payment after customer service very poor .
18 March 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Sherinlal, we regret to learn about your experience with our network speed and customer support, and we sincerely apologize for the inconvenience caused. Please contact us at feedbackvm@virginmobile.ae with your details so we can assist you accordingly. -Pauline
I initially was facing a lot of trouble…
I initially was facing a lot of trouble trying to get a Virgin sim due to some technical difficulties. That being said, over a span of two months, I finally was able to get it and it’s all thanks to the help of Pauline and Richard from the Burjuman kiosk. They’ve been very supportive in trying to manage my needs while also communicating with the back end team. Would highly recommend going to them if you need any help with Virgin sims.
15 March 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Reshma, thank you for sharing your experience with us. We’re sorry to hear that you initially faced some difficulties, but we’re very glad that everything was finally resolved. It’s great to know that Pauline and Richard were able to support you and coordinate with the backend team to assist with your needs. -Karen
Thanks to Pauline st Citcle Mall
Thanks to Pauline st Citcle Mall. Very patient and professional. 5 stars!
13 March 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Tiffy, thank you for your wonderful feedback! We’re glad to hear that Pauline at our Circle Mall store provided you with patient and professional service. -Karen
Great experience with April in Al Wahda…
Great experience with April in Al Wahda branch!
13 March 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Alleny, thank you for your kind feedback! We’re delighted to hear that you had a great experience with April at our Al Wahda branch. -Karen
Overall good suggestion and my issue…
Overall good suggestion and my issue solved in minutes of times Mis April Al Wadah mall
12 March 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Shivanand, thank you for your kind feedback! We’re glad to hear that your issue was resolved quickly with the help of April and that you had a positive experience at our Al Wadah Mall store. We truly appreciate your support. -Pauline
April Al Wahda is the best to help us
12 March 2026
Unprompted review
Reply from Virgin Mobile UAE
Hello Sydney, we’re so pleased to hear that April from Al Wahda was able to support you so well. Thank you for sharing your positive experience with us. -Pauline
Sana at the Circle Mall kiosk was…
Sana at the Circle Mall kiosk was amazing and helped me solve my issue amazingly
Will always recommend virgin
11 March 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Krishna, we’re happy to hear you had a great experience at our Circle Mall kiosk. It’s lovely to know that Sana was able to help resolve your issue so effectively. Thank you for choosing Virgin and for your recommendation! -Pauline
Charged for roaming and never received the servive
It happens to me twice already that I have purchased data to use abroad and it never worked. They take days of asking same questions and it never gets resolved yet they refuse to
Issue the refund for it - they can clearly see I am not using the data abroad!
9 March 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Eva, we’re sorry to hear about your experience and understand how frustrating this must be. We’d really like to look into this for you and help resolve the issue. Please reach out to us at feedbackvm@virginmobile.ae with your details so our team can review your case and assist you further. -Karen
I visited dubai mall and meet Mr viam
I visited dubai mall and meet Mr viam . He is very good sale person and very cooperative
9 March 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Muhammad, thank you for your kind feedback! We’re glad to hear that you had a great experience with Viam at our Dubai Mall kiosk and that he was able to assist you in a cooperative and helpful manner. We truly appreciate your support! -Karen
Reply from Virgin Mobile UAE
Hi Assel, thank you for your kind words! We truly appreciate your support and we’re glad to know you had a positive experience with Arshana. 😊-Karen
Great experience in store today with…
Great experience in store today with weam who made sure I got the best deal possible in a really clever way. He was very patient with me as im not very technical!
7 March 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Samanth, thank you for sharing your experience! We’re happy to hear that Weam took the time to help you find the best deal and patiently guided you through everything. -Karen
Reply from Virgin Mobile UAE
Hi Victor, thank you for your kind feedback! We’re glad to hear that Weam was friendly and helpful. -Karen
I got very professional and helpful…
I got very professional and helpful service from Weam, thank you!
6 March 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Isabella, thank you for your kind feedback! We’re glad to hear that Weam provided you with professional and helpful service. We truly appreciate your support. -Karen
I was in Dubai mall there is one…
I was in Dubai mall there is one gentleman weam
Very intelligent kind
6 March 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Kevin, thank you for your kind words! We’re glad you had a great experience with Weam at Dubai Mall. -Karen
I visited the Virgin store in Dubai…
I visited the Virgin store in Dubai Hills mall and was amazed by the quality of your customer service. I have been loyal to virgin for more than 4 years now. However this time, the experience was beyond perfect because of May Ann, she took enough time to listen and understand what I was looking for in this plan and delivered the best option while explaining everything and staying in touch until all was done. She honestly deserves great recognition for her amazing customer service care.
20 February 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Rania, we truly appreciate your thoughtful review. We’re glad your Dubai Hills Mall visit was exceptional and that May Ann guided you with such care and clarity. Thank you for your continued loyalty and kind words. Should you need any further guidance, please let us know. -Pauline
Reply from Virgin Mobile UAE
Hello Ivan, thank you for sharing your feedback. We’re happy to hear that Amr Abdelfattah made such a great impression. We truly appreciate your kind words. If you need any additional support, don’t hesitate to contact us. -Pauline
We are at Dubai mall today and Weam…
We are at Dubai mall today and Weam assisted us and he was very professional and took time to do all our request! We are very happy and satisfied with the service
5 March 2026
Unprompted review
Reply from Virgin Mobile UAE
Hello Lidya, thank you for sharing your experience. We’re delighted to hear that Weam provided professional and attentive support during your visit. We’re glad you left fulfilled with the service. For further inquiries or assistance, please contact us anytime.-Pauline
My experience with April was indeed…
My experience with April was indeed amazing. She was quite helpful and professional.
5 March 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Kathleen, we appreciate you taking the time to share this feedback. We’re delighted that April’s helpful and professional service made your experience amazing. Don’t hesitate to reach out if you need anything else. -Pauline
I had a wonderful experience with April…
I had a wonderful experience with April Alwahda. She assisted smoothly and she really knows what to do with my query. She successfully managed to sort out what I need and registered my new sim.
She is an asset to the team to be honest.
5 March 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Shing, thank you for your kind feedback! We’re glad to hear you had a wonderful experience with April at our Al Wahda kiosk and that she was able to assist you smoothly with your query and SIM registration. -Karen
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