I had a great experience at Virgin Megastore in Dubai Mall, especially thanks to Hiya. After visiting Virgin Mobile and not getting the help I needed, Hiya was amazing and went out of her way to sort... See more
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Amazing help from Wendee who helped us set up our phone plants for the next 12 months. She was not only kind and provided great service, but gave us tips on how to optimise usage and get the most our... See more
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Delivery guy Rajesh very helpful and best service He do one mistake while activating the sim and he agree that mistake and he stay with me 1 and off hr to Reslove the issue is patience and knowledge... See more
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I appreciate the hospitality, the reliability and speed of customer service I' ved received from your staff, Ms. APRIL of Marina Mall. All details she mentioned about the deals are now I'm enjoying. L... See more
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Company details
Written by the company
Hey there! We’re Virgin Mobile UAE, and we’re all about Making Mobile Better. We’re rocking-up the mobile game in UAE with our fully digital approach, giving our customers freedom, transparency, and value. With our flexible plans, our customers are in control. Whether it’s Pay as You go or customisable Monthly Plans, switching and managing plans is super easy with our slick eSIMs and the award-winning Virgin Mobile app. Our network delivers up-to 5G speeds, and we've got an awesome range of perks like free music streaming with Anghami Plus, free Data Rollover, massive discounts and much more. Plus, we're committed to cutting down plastic waste and going green with our eco-friendly practices. At Virgin Mobile UAE, we’re all about making life easier and more fun. Come join us online and see how we make mobile magic happen. About Virgin Mobile UAE: Flexible plans, great value, and a seamless digital experience. Check us out online today.
Contact info
Dubai, U.A.E.
- feedbackvm@virginmobile.ae
- www.virginmobile.ae
4.5
Excellent
5K reviews
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The worst customer care experience
The worst customer care experience, you feel like you are dealing with a robot:
Switch off your router
Unplug your router
Try your sim card on your phone
Take a photo of your router
Send the photo to our technical team
Bla Bla Bla Bla Bla and your problem remain unsolved.
Your are really still faraway to compete other operators, I really regret switching from my previous operator to you
16 January 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Mabrouk, we’re sorry to hear about your experience and understand your frustration. This is not the level of support we aim to provide. Please email us at feedbackvm@virginmobile.ae with your details so we can assist you further. – Pauline
I'm getting so much spam from them via…
I'm getting so much spam from them via email and SMS. Messages every day. The unsubscribe button of course doens't work, just leads to a non-exiting page
16 January 2026
Unprompted review
Reply from Virgin Mobile UAE
Dear Dmitry, we’re sorry for the experience you’ve had and understand your concerns. Please email us your details at feedbackvm@virginmobile.ae, and our team will be happy to look into this and support you further. We look forward to your message.
– Pauline
The WORST Home Internet to ever exist!!!!!
Their home internet is super frustrating!
I thought by switching from du I could save a few bucks and would have to deal with slower internet speed, which is a fair trade off.
I was not prepared for the endless router disconnections, which entailed me having to go and reset it each time, which mostly occurred Mon to Fri between 10am and 4pm, meaning work from home was a painful experience. Ending up in me having to use my mobile data and ultimately purchasing additional data bundles due to this.
If you can afford du or Etisalat go that route, save yourself the pain and frustration. I certainly will be switching back.
15 January 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Zayne, this is certainly not the experience we want our customers to have, and we’re sorry to hear about the issues you’ve faced with your home internet service.
Please call us at 800165, contact us via the in-app chat, or email feedbackvm@virginmobile.ae with your details so we can urgently look into this and assist you. -Pauline
Absolute scum of the earth.
Absolute scum of the earth.
I paid several hundred AED trying to get roaming to work and it never did.
I asked for a refund and they refused because I didn't contact support for help.
Usually you pay money and receive a service - you don't pay and then have to contact the service provider to get it to work.
I have never had this bad of an experience with any carrier so I strongly suggest you go with anyone else.
12 January 2026
Unprompted review
Reply from Virgin Mobile UAE
Hello Joe, thank you for bringing this to our attention, and we're very sorry for the frustration you faced with roaming and the refund process. This is not the service experience we want our customers to have. Please send your details to feedbackvm@virginmobile.ae so we can review your case and assist you. -Pauline
Suddenly my data stopped working and…
Suddenly my data stopped working and virgin app is asking to renew my plan which I already renewed in Sep. I can't use my data and can't reach their customer service in the last one hour. Unbelievable.
7 January 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Guclu, our sincere apologies for the trouble caused. This is not the level of service we want our customers to experience. Please email us your details at feedbackvm@virginmobile.ae so we can assist you and resolve the issue as quickly as possible. -Pauline
This has been one of the worst service…
This has been one of the worst service experiences I have had with Virgin, particularly at the Dubai Mall branch. The staff were extremely unhelpful, especially a staff member named Santosh. When I purchased a new Virgin number, he created an email address and password on my behalf. As a result, I am unable to access my Virgin app because the access password is sent to that same email address, which I do not have access to.
I attempted to contact him to resolve the issue, but without success. This situation has been especially frustrating as I had an urgent call to make while being outside Dubai.
I then contacted customer care via the web chat, which unfortunately was equally disappointing. The chat agents kept changing, requiring me to repeatedly explain my issue from the beginning.
Overall, I do not recommend Virgin, whether in terms of their policies, terms and conditions, or the quality of their customer service.
3 January 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Ms Dayan, we are very sorry to hear about the difficulties you faced. This is not the standard of service we strive to provide. For further assistance, please send us an email with your details at feedbackvm@virginmobile.ae so we can help resolve this issue. -Pauline
I was very happy with assistance of…
I was very happy with assistance of Jing today. Great work.
3 January 2026
Unprompted review
Reply from Virgin Mobile UAE
Thank you for your kind words, Alexandra! We’re glad Jing could provide you with great assistance on your visit. If you require further help, please reach out at your convenience. -Pauline
I have a very poor service experience
I have a very poor service experience. Application is showing my ID is under review and customer care is saying at back end no issues. I am almost going every week to their outlet without resolution. Even on email response is, it is sorted but no change.
1 January 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Dinesh, we regret the inconvenience. This is not the experience we want for our customers. We’ve emailed you confirming the issue is resolved. If the issue persists, please let us now by responding to our email. -Pauline
Thanks so much for helping me with my…
Thanks so much for helping me with my apps and WhatsApp even it’s not her business and transferring my eSIM. There are customers like me who don’t know how to do it. Thanks a million ⭐️⭐️⭐️⭐️⭐️
1 January 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Berlin, we’re so pleased to learn our team was able to help you with the app, WhatsApp, and your eSIM. It’s great to know they made the process easier for you and that you had a positive experience with us. Please feel free to connect with us if you require any more help. -Pauline
We are so happy to meet teaghes haile…
We are so happy to meet teaghes haile in nakheel mall kiosk. he gently assisted us on he app & new promotions.we are so delighted to see such a person.virgin should be proud of him.
1 January 2026
Unprompted review
Reply from Virgin Mobile UAE
Hello Roby, it’s great to hear you had such a positive experience with Teaghes Haile at the Nakheel Mall kiosk. We’re pleased he could assist you gently with the app and new promotions and that your visit was so enjoyable. Don’t hesitate to reach out if you need anything else. -Pauline
Reply from Virgin Mobile UAE
Hi Vince, we appreciate you sharing your experience. Jing’s patience and support mean a lot to us, and we’re happy you had a positive visit. If you require further help, please reach out at your convenience. -Pauline
Jing is so kind and so smart !
30 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hello Mia, thanks for your feedback. It’s great to hear that Jing was so kind and helpful! For further inquiries or assistance, please contact us anytime. -Pauline
Haya was brilliant
Haya was brilliant! She solved my issue within 5 minutes! Fantastic experience, I already have 3 numbers with them and I love it!
30 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Thank you for sharing your experience, Vanja. We’re so pleased Haya was able to sort your issue quickly. For any further assistance, please feel welcome to get in touch. -Pauline
Haya is fabulous and so very…
Haya is fabulous and so very professional! Thank you so much
30 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Joelene, thank you for your kind feedback. It’s great to hear that Haya was so professional and made your experience positive with Virgin Mobile UAE! If you need any additional support, don’t hesitate to contact us. -Pauline
I m very appreciated Shan service in…
I m very appreciated Shan service in Deira city center for virgin he help me so much so thank you for him
29 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Maigafatahou, it’s wonderful to hear that Shan was so helpful at Deira City Center. Thank you for sharing your experience and for choosing Virgin! Don’t hesitate to reach out if you need anything else. -Pauline
Got my router deal from MCC Mall
Got my router deal from MCC Mall, Ashgar Khan was very helpful throughout the process and even helped after work hours.
26 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Naman, thank you for your feedback! We’re thrilled to hear that Ashgar Khan went above and beyond to help you, even after work hours. We’re glad you had such a positive experience at MCC Mall! Should you need any further guidance, please let us know. -Pauline
Great service and always there to help
7 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Thank you for your kind feedback, Filis. We’re glad to hear you’re happy with our service and support! If you have any questions or need help, don’t hesitate to contact us. -Pauline
Haya from the Dubai Hills mall store…
Haya from the Dubai Hills mall store was extremely helpful and solved a difficult issue for me where a number transfer didn’t happen correctly. Sticking with virgin because of Haya.
24 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Adam, we’re thrilled to hear that Haya was able to resolve your issue and provide such excellent support. We’re glad to have you with Virgin! We're always here if you need any more assistance. -Pauline
Very bad team support
Very disappointed with Virgin Mobile. I clearly told your staff I only needed the SIM for one month, but it was automatically recharged without my consent. Customer support has been completely unresponsive for over a week, and staff gave wrong information. Until today noone of your team answered me
22 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Leila, we regret to hear about this. This is not what we want you to experience. For further assistance, please send us an email with your details at feedbackvm@virginmobile.ae. -Pauline
We had the pleasure of dealing with…
We had the pleasure of dealing with Davinder Singh at the Mall of the Emirates kiosk. Davinder was extremely helpful, very patient and helped us with exactly what we wanted to do
22 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Reece, thank you for your kind feedback. We’re delighted to hear that Davinder was able to assist you so well and that you had a great experience at the Mall of the Emirates kiosk. For any further support, please feel free to get in touch. -Pauline
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