Virgin Mobile UAE Reviews 

Very disappointing experience with Virgin Mobile.

My entire monthly data was consumed within minutes while I was not even using my phone. I was driving at the time, and this has never happened to me before. I am fully aware of how data usage works and I keep my settings controlled, so this situation makes no sense.

What’s worse is the customer support. Instead of properly investigating, they kept repeating generic answers like “your data was used normally” without providing any real explanation or proof. I was also told my case would be escalated, but no one followed up.

It honestly feels like they don’t take customer concerns seriously. As a long-term client, I expected better transparency and support. This experience completely broke my trust.

I went to change my plan, but there was a system issue. Then I came back one day later and still an issue so I left.
Then the guy from the store, without any authorization started to send me message asking me to come back saying the issue was solved. I asked him email confirmation and he refused and then spammed me of message.

They have tons of system issue but seems the recruitment needs to be a new priority.

Avoid at all cost

poor service with customer care.. in midle of the day they canceled my contract saying that as per new policy, contact will finish at time it started.. not even wait to finish that day ie till mid night

Thank you Abdullah from Dubai Hills branch for the fast and incredible service

Received this text message from them.
We wanted to let you know that this number will be deactivated in the next 48 hours because you have more than 2 SIMs registered on your Passport across Virgin Mobile & Du.
I contacted them after on customer service website, went through 3 people, stayed on with the last one for 45 minutes and they did absolutely nothing. Couldn’t tell me why I got the message or anything after telling them I don’t have more than one sim. Use someone else

I must admit, I did not do my research before storming into Virgin intent on changing mobile providers due to frustrating service from my current provider. I was pleasantly surprised to have Jing answer all my questions and draft solutions that fit my current lifestyle. Not only was she incredibly supportive when I was at Virgin, she proactively followed up and continued the support until everything was transitioned. That level of customer engagement is rare and I am delighted Jing was there when I needed it. Thanks so much! Excellent customer service!

Never, ever, ever buy virgin media internet. Yes, its cheap, but the issues you will face are not worth it. We've had it for about 8 months and its been constant problems. I pay for 150mbps, right now I am getting between 1-5 depending on the time of day. When I contact the customer service its the same story -"reboot your router". Thats it. Thats all the technical help you will get. They have no engineers so no one will come to your home, they simply pass you onto another department who say the same thing - "reset your router". You can't speak to a manager. You cant get a refund. Nothing. We're just left stuck with rubbish internet and no way of fetting our money back or getting it fixed. Just pay the extra money and go with etisilat. Avoid Virgin at all costs.

Virgin Mobile UAE is a convenient and user-friendly mobile service. The app-based setup is simple, and activating a SIM or eSIM is quick and hassle-free.
Network coverage is generally stable across the UAE, and internet speed is good for daily use like browsing and streaming.
The flexibility to customize plans is a strong advantage, allowing users to choose what they actually need.
Customer support is decent, but response time could be improved during busy periods.
Overall, a modern and flexible mobile service in the UAE.

The home wireless becomes slow or lagging after how many month of usage,

Needed a sim for the phone. Khalid and faadi assisted in getting one. Very professional polite and knowledgable. Assisted with whole process and set it all up too! Would definitely recommend

Terrible wifi, avoid at all costs, been non stop terrible since using it.

Abdullah Virgin mobile in Dubai Hills is a very professional man many thanks to him.

Hi
My name is Tejal Viral Dalal .Me and My Husband wanted to get a new connection.We meet Shaan a Virgin representative at Citi Center Deria.Amazing person,very helpful explained in detailed the whole Price
plan and with great convince helped us with the new connection.
Later after 3 ro 4 months we were thinking on for going for a yearly internet package but because of the war situation we were confused again Shaan helped us not selling anything but putting our needs and concern first that the customer should not be taken for granted.He again truly guided us what to do and being a very positive gentleman that he is helped us .Always welcoming with a wonderful smile and giving the best customer service .Thank you from Tejal and Viral

Virgin Mobile UAE – Absolute Worst, Especially for Roaming

I had one of the worst telecom experiences with Virgin Mobile UAE while roaming. I paid AED 100 to activate roaming, then they asked me to recharge again for international minutes, which I did. Within one hour, they auto-renewed my monthly package and wiped out the balance I had just loaded — then told me I needed to recharge again.
So now I've spent AED 200+ and can barely use any of it because their system keeps eating up credit through forced renewals. No warning, no transparency, just money gone.
Their customer service is completely useless. Agents either don't understand the issue or simply don't want to help. When I asked why my 200 roaming minutes disappeared instantly, the only answer was "your monthly plan renewed automatically." However at the time of recharge it was showing 30 days validity. Why will i recharge if its expering imediatly and what's this logic. On top of that, they keep passing tickets from one team to another — nobody takes ownership. It's been over a week and they still haven't resolved the issue while I'm stuck in roaming paying for a service I can't even use.
I've wasted countless hours and days chasing them for a fix. And now I'm returning to the UAE tomorrow — so what was even the point of buying roaming minutes? All that money spent for absolutely nothing.

My advice: Do NOT get a Virgin Mobile SIM, especially if you travel. They will drain your balance through sneaky auto-renewals, bounce your complaints between teams endlessly, and offer zero resolution. Trust me, this is one of the worst telecom services I have ever used. Save yourself the frustration.

Can't call UAE numbers from abroad.
This problem has been going on for YEARS.
They still didn't fix it, after many attempts.
Waste of time and money!
Fix your stuff!

Mr.shubham sharma arrived at my place in less than 10 minutes since we spoke on the phone! Best service ever! Thank you Mr. Shubham!

April from Al wahda mall branch is amazing, a kind hearted and I am very satisfied in her assistance she gave me new Sim card bcoz I lost my Sim.

Tess i remember his name did more than he should, he even gave me his personal phone number to follow up after his shift ended to ensure my sim card got activated. Amazing service i received from him (mall of the emirates)

Great service, great explanation, great experience at MoE, thanks to Tesfaye who took care of me.
Really appreciate it !

Home internet is highly unreliable.

I need to keep rebooting my router everyday/2 days to re-establish the internet connection.

Internet fidelity is a basic expectation of service.

Apparently Starlink is now approved in the UAE, so this will need to be a consideration for a future service provider.