Virgin Mobile UAE Reviews 

Aries M at DXB T3 helped me secure a good package deal.

Terrible .
Absolutely terrible
I have Internet issue for weeks now and they are just pushing me back and forth in online chat and on the phone without any resolution, it’s like special type of torture

Terrible customer service terrible service. Waiting almost a week for a number transfer- no communication from the service department no support a complete and utter joke these guys are

The company is making business from you data after 1-2 years use and showing you’re spending all your data What is not true
However a nice lady Geniger in Dubai Hills mall very nice and helpful stuff.

Best service from Rafi at Lulu Alnahda

Very disappointing experience.

What should have been a simple number transfer turned into more than a week without a working phone line. Despite repeated follow-ups, escalations, and assurances that the issue was being handled urgently, there was no clear resolution timeline and no adherence to the resolution timeframe communicated by customer support.

What was most surprising was discovering that my payment for an annual plan was apparently not visible within Virgin Mobile's systems until I personally provided proof of payment, despite the payment having been made at the start of the process.

The experience highlighted what appears to be a significant weakness in customer complaint handling and escalation management. Even for a critical issue that left a customer completely without service, there seemed to be no effective mechanism to drive urgent resolution, only repeated promises, reminders, and new tickets.

The issue itself can happen with any company. The real concern is the lack of ownership, accountability, transparency, and effective escalation when things go wrong.

I sincerely hope Virgin Mobile reviews its customer service and complaint management processes to ensure customers are not left without service for days while waiting for internal issues to be resolved.

I recieved absolutely great service from Aries Montano at DXB terminal 3. He was absolutely fantastic!!!! I will always support Virgin Mobile dur to this service.

Thank you Norhaya for your prompt and lovely experience I had at your kiosk in Sahara center

it doest have a zero star option otherwise i will do that. its been two years we r paying for 5g and 5g never connected. very bad services nobody follow up and asked payment for whole year and then u r stuck with this worst service for whole year. bundles of emails we r sending calling the services daily its been a frustration on its peak. never waste ur money on this its a scam of providing cheaper service and worst at the same time. better save ur time than ur money..

have been using Virgin for many years, and I’m extremely disappointed because I’ve now faced the same issue more than once.

Last year, after renewing my Virgin connection, my data suddenly became zero after a few days. I contacted customer service and was told that I had already used it, but I knew I had not.

Now, after my recent renewal, the exact same thing has happened again. I contacted customer service and explained that I had experienced this before. My data suddenly showed 0GB when I had not used it. I literally saw it with my own eyes — I refreshed the page, it showed 9GB, and then suddenly it became 0GB.

What makes this even more confusing is that I had been using only a very small amount of data over the past few days, and it was still working fine. I get 10GB every month and usually even have data left over because I spend most of my time at home and only use mobile data when I’m outside.

What is disappointing is not only the issue itself, but how customer concerns are being handled. Why would a customer repeatedly contact customer service over 9GB if they had actually used it? If I had used it, I wouldn’t be wasting my time calling and explaining myself.

It feels like customer concerns are not being taken seriously, and it gives the impression that customer satisfaction is not a priority. I hope this issue is looked into properly because it is frustrating to experience the same problem repeatedly.

I,ve been using thise stupid app for almost three years and i can't say more than They are thieves i don't advise anyone at all to subscribe with them ..

Awful. They are cheap but it was waste of money. Wifi disconnects at least 2 times a week. You call them, give them the coordinates of the house and it works for another 3 days till it disconnects again.

Thank you Tess from virgin mobile mall for emirates he helping me to here better plan

Virgin mobile store at Reem mall inside the Virgin Mega Store is great. Had the best customer service from CLA. She is very reliable and taught me how to navigate in the application. Well done. Highly recommended.

Tesfsye in Emirates mall fastest Ethiopin guy in Virgin! He did 2 SIM cards for two of us with two his hands imminently! Wow

Tesfaye in emirates mall is the best! Quick, very patient, and kind.

service was great , i get my mobile sim & router from mall of Emirates from A sales name Tess, he give a excellent service

Weam best of the best - helped me in very difficult situation and I’m to be honest was so difficult for conversation - but he guided me very professional and fast - that why I love virgin - for people like this who works there!!!!

Very good service! Super fast and helpful staff. I got amazing help from Wendee 😊 really recommend!

Amazing help from Wendee who helped us set up our phone plants for the next 12 months. She was not only kind and provided great service, but gave us tips on how to optimise usage and get the most our of our Virgin plan 😊 big thanks, looking forward doing more business with you