Banner for Victory Cruise Lines

Victory Cruise Lines Reviews 

434
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 357 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally friendly, attentive, and professional, often going above and beyond to ensure a pleasant experience. The service is frequently described as first-rate, with many appreciating the excellent dining and overall attention to detail. Reviewers highlight the delicious and varied food, comfortable accommodations, well-organized excursions, enjoyable entertainment, and the ship's cleanliness. However, some customers also noted concerns regarding the facilities, specifically the small size of cabins and showers, which presented challenges for movement and dressing. Additionally, a few people mentioned difficulties with mobility access on excursions and boat ramps, and some found certain excursions or entertainment options to be less engaging or poorly managed. There were also occasional remarks about food quality being subpar or dining room timing and seating arrangements being inconvenient.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Customers consistently note positive experiences with service, highlighting the friendly, thoughtful, and... See more

Product

Customers had positive experiences with the product, particularly praising the excellent food and beverage... See more

Quality

Consumers generally express satisfaction with the quality of various aspects, particularly highlighting the... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with many expressing dissatisfaction with the small size... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely everything was great! The staff, cleanliness, food, excursions, and atmosphere were definitely spot-on. If I had to make a suggestion, it would be better accommodations to those that had... See more

Rated 5 out of 5 stars

The whole staff was personable. We felt like our dining room waiter, Alden, adopted us. He knew our preferences and prepared the table for us. I left things in the vault. The staff tracked us to o... See more

Rated 5 out of 5 stars

Everyone was great. Stateroom attend, waiters, bartenders, and chefs. The on board massage therapist Amrita was awesome. Best massage I’ve had in a long time. The smaller ship with 192 guests was jus... See more

Rated 5 out of 5 stars

Small ship cruising provides many benefits. No wait for restaurant seating. Plenty of seating at lounges & bars. Strangers become friends quickly. The crew is extraordinarily attentive & helpful. Our... See more


Company details

  1. Cruise Line Company

Written by the company

Victory Cruise Lines invites travelers to explore North America’s most remarkable waterways aboard intimate ships designed for destination-focused discovery. Sailing the Great Lakes, St. Lawrence Seaway, Canadian Maritimes, and East Coast, our all-inclusive experience features a pre-cruise hotel stay, included shore excursions in every port, unlimited beverages, regionally inspired cuisine, and engaging onboard enrichment. Combined with personalized service and access to ports larger ships cannot reach, every voyage offers a deeper connection to the history, culture, and natural beauty of each destination.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

434 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(434)

405 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Food, cabin and music on board

The food, cabin service, and the musical entertainment were excellent. Ismael was a wonderful server for us, and got to know our names and our preferences. Julius was an excellent cabin attendant. All four musicians were amazing,

7 July 2026
Rated 5 out of 5 stars

Wonderful itinerary around the 5 Great…

Wonderful itinerary around the 5 Great Lakes with excellent cuisine and crew. The included tours were interesting and the onboard entertainers were outstanding. The Lakelorian lectures were disappointing as shown by the diminishing audience however the organized July 4 reading of the Constitution and recognition of the service members onboard was a pleasant surprise and well attended. The cabins have everything needed but are quite snug.

6 July 2026
Rated 4 out of 5 stars

Good lake cruise ship

The foods are great , the ship is clean . Nice staff/ workers .
The rooms & dining service is awesome
But the itenerary / the daily schedule sometimes different with the apps
The pilot gave good information about the weather , the places etc . Expensive
Overall is good for small ship

26 June 2026
Rated 5 out of 5 stars

Wish the state room was larger


Wish the state room was larger, my wife and I had a rough time with the shower flooring with the bumps. The staff couldn't have been nicer not a flaw with anyone, service in the food court was fantastic. The Direct TV would drop off for long periods of time.

9 July 2026
Rated 5 out of 5 stars

We really love the smaller ship

We really love the smaller ship. We got to know so many nice people. The itenary was well done. The music was great. Our cabin attendant, Manuel, was fantastic. We enjoyed all talks by Michael. He was up on all tours and games give him a 10plus plus plus. The food was very good Wendy did a great shop at herding catsand makeing sure we were all accounted for. Please do more tours. We are a client forever

28 June 2026
Rated 3 out of 5 stars

The ship was beautiful and very clean

The ship was beautiful and very clean. The crew and workers in all departments were outstanding. The cruise director and excursion manager was horrible. She had little to no knowledge about the excursions. We almost missed the last ferry back to the ship because of her mismanagement. She was baffled when we docked in Thunder Bay and most people couldn’t fly out until the next day because the ship docked at 11 am and flights to the east coast had already gone for the day. Very vey poor customer service pre cruise, during, and at the end.

30 June 2026
Rated 4 out of 5 stars

Staff was excellent

Staff was excellent! Every staff member was well trained, attentive and appeared to be happy. Food was good and available for the most part. Happy to be able to experience a little time in each port although we did feel a bit rushed at some of them, but we understood the need to accommodate everyone who wanted to experience the included excursions. The room was very small but sufficient. Our shower on the 4th floor was extremely tight so I recommend booking a room with a larger bath if that would be a problem for you. We feel it was a good value for the price.

28 June 2026
Rated 5 out of 5 stars

I already filled out other review from…

I already filled out other review from the app. I would like to say that it was the greatest. I was nervous since we got burned by American Queen and never were able to get our refund. But Victory was awesome. Thank you for your concern about the environment like not washing towels until we needed them. I appreciated no water bottles and love our gift. I enjoyed the smaller meals so there was no waste. You also did an excellent job making the 250th Birthday so great. The band is SO GOOD. I was only disappointed that Niagara was a highlight for us but was a bust. We were herded onto ship and then back on to bus. No time to spend at all walking around, shopping, and seeing other parts of the falls.

9 July 2026
Rated 5 out of 5 stars

The cruise was great

The cruise was great! Your staff was amazing, friendly, helpful, fun. I liked that there were lots of events to attend during the day, but also there was time for us to rest after an excursion. The food was very good. The ship was clean and safe and fun to be on. We really had a great time.

The downside was the time spent on the Niagara Falls excursion. The bus left late because of customs and we were extremely rushed when we got to the Falls. Rush to the Falls boat trip, rush off the Falls Boat and then back to the bus immediately. No time to walk around and see the other Falls up close, no time to shop, no time to even go to the bathroom. This was to be the highlight of my trip and I feel sad that it was so short and rushed. This really needs to be corrected. Also, you need to do more in Cleveland too - just dropping us off at the Rock and Roll Hall of Fame and not even giving us a short tour of the city felt incomplete. Please address this issue too. Thank you.

9 July 2026
Rated 4 out of 5 stars

Amazing Lake Superior and Lake Michigan

Overall our 2 week trip was great. The strengths were the Stateroom staff was excellent, dining staff and service was excellent, lounge staff and entertainment was excellent. The weakest was the communication from the Cruise Director and staff. But, we were able to see and attend all excursions successfully. Captain Vlad was outstanding to be able to get us from port to port on schedule and very approachable when seen on the ship.

30 June 2026
Rated 5 out of 5 stars

The staff was fantastic

The staff was fantastic! Their attitudes, personality, adeptness with many details and care for others are to be recognized and serve as
'selling point" for any "return customers" and for initial prospective passengers.
Not to eliminate any of the staff we encountered on our voyage but specifically to extend our greatest thanks to our room service attendant, Ali. Her attitude toward us was unbelievable, her attention to details was topnotch, her personality was so warm and caring, her smile and willingness to work to attain the cleanest and neatest are skills that are to be modeled by others. Workers such as she should be valued and copied by others. We were so fortunate to meet the lady that she is. Thank you!

30 June 2026
Rated 5 out of 5 stars

Loved this cruise

Loved this cruise. Staff were all friendly and very accommodating . Food was great. Shore trips were great. Entertainment was really good. Fun crafts, games and movies. Loved all of it!

9 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look