Janray helped us booking club orange with holland american cruise, which was not easy, because we'r from europe. We really appreciated he's help and he's tireless effort on our behalf. Thank you again... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ms.Aubrey kinly supported all my requests and many questions. She tried to support all that I wanted, and she tried to serve as many services she could. I'm really thankful to all of her services. I'l... See more
Rafael was very helpful in my question regarding a price drop, and he was able to request future cruise credit for me. He then took the time to explain how it would work. It took about 15-20 mins to s... See more
We enjoyed working with Cruise Direct Travel Agent Extraordinaire Ryan Solvera who professionally and quickly gave us a competitive quote, quickly answered our questions and within minutes booked... See more
Company details
About CruiseDirect
Written by the company
Established in 2001, CruiseDirect is your go-to online platform for unbeatable cruise deals. We specialize in connecting you with the ideal cruise packages, making your dream vacation more affordable than ever. Our dedicated cruise finder and booking website empower you to explore a wide range of travel options and discover the perfect cruise tailored to your preferences.
With our state-of-the-art booking engine, reserving your dream cruise is seamless and hassle-free. We are driven by our unwavering passion for cruise ship travel, which makes us the preferred choice for all your booking needs. Embark on an extraordinary journey today and experience the thrill of cruising the world with CruiseDirect.
Why Book With Us?
BOOK NOW, PAY LATER WITH Flex Pay!
Spread the cost of your cruise over low monthly payments.
BEST PRICE GUARANTEED!
If you find a lower price online, we'll match it
FREE HOLDS
Lock in a great price, figure out your plans, and pay later.
MAKE THE WORLD GREENER!
CruiseDirect and One Tree Planted have partnered to plant a tree for every cruise booking that sails with us.
Contact info
West Tower, 671 Headquarters Plaza, 07960, Morristown, United States
- (888) 407-2784
- support@cruisedirect.com
- cruisedirect.com
4.9
Excellent
4K reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
prompt reply and great service
thanks to Girlie, who help me all morning with her patient. Finally, I have changed to a new departure date and everything goes smoothly. Her prompt reply save my day.
17 April 2026
Unprompted review
John was effective in FollowUp Service
John was effective in getting a loyalty discount applied after booking. Friendly and efficient.
16 April 2026
Unprompted review
Amazing service
Amazing service! Ryan Solvera helped us with our booking!
16 April 2026
Unprompted review
It was great and easy to use except for…
It was great and easy to use except for the check box should be a different color to make it easier to see
16 April 2026
easy to fill information.
16 April 2026
Ryan Solvera was great help with…
Ryan Solvera was great help with booking us 2 rooms.
16 April 2026
Unprompted review
I made 2 reservations in 2026
I made 2 reservations in 2026. For the first cruise in January, I upgraded my cabin and this time I changed one cabin for 4 people to 2 cabins for 2 people each. Both time their representatives were so kind and so helpful. I loved the processes.
17 April 2026
Unprompted review
Hanna has been amazing through out this…
Hanna has been amazing through out this process. Thank you Hanna!!
16 April 2026
Thank you Girlie !
Thank you Girlie !
I received a lot of help from your kindness and assistance with the work.
16 April 2026
Unprompted review
Girlie and Aubrey were very helpful and…
Girlie and Aubrey were very helpful and answered all my questions and concerns. I recommend CruiseDirect for cruise bookings. I have used them many times and everytime, the service is awesome. I will book again with them for our future cruises.
16 April 2026
Unprompted review
Just booked our cruise with Ryan…
Just booked our cruise with Ryan Solvera. It was my first time booking not going directly to the cruise line. Ryan was very knowledgeable and clearly answered all questions.
15 April 2026
Unprompted review
MSC Seascape booking
GIRLIE was very helpful in retrieving and forwarding our MSC cruise e-tickets which we were unable to obtain on the MSC For Me app
15 April 2026
Unprompted review
Frankly speaking, it's not easy for me to fill out
Frankly speaking, first time, it's not easy for me to filled out all the requirements.
16 April 2026
Great service
I was having problems completing my booking on line. But Drew and Prince helped me to complete all the process. They answered all my questions promptly. Thanks so much.
15 April 2026
Unprompted review
Hannah could not be more helpful
Hannah could not be more helpful - she went above and beyond to book us the absolutely perfect cruise with two cabins of different types nearby. She was also always available post booking to help with follow up queries. Highly recommended!
15 April 2026
Unprompted review
Easy to navigate.
15 April 2026
Hanna helped me cancel my booking with…
Hanna helped me cancel my booking with no penalty fee.
15 April 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.