Victoria's Secret Reviews 

Very disappointed with the Victoria’s Secret store in Brighton, UK. The shop was extremely messy, and many sizes were out of stock. The drawers were disorganised and not arranged by size, making it difficult to find anything without searching through piles of items.

On top of that, there was always a wait just to be let into the changing rooms, which made the whole experience frustrating. Overall, the store feels poorly managed and not up to the standard you would expect from this brand. I hope the management improves organisation and customer service in the future. 😕🛍️

Bad experience. I ordered seeing promotion on Instagram. They never sent me a real confirmation , an authomatic mail has been sent saying that the parcel has been sent. To complain about this issue, there is an authomatic chat that doesn’t give you any real answers or direction to get information about the order. Never buying again.

The sales people are a little pushy but they have cute pyjamas. My pyjamas also ripped open after a few washes…

Absolutely 💯 gone DOWNHILL!!!!

The quality of the clothes, especially the underwear, is sub-par at best.

And to make matters worse, I tried to return the underwear - only worn 6 times - for a pair that wasn't coming apart at the seams....they no longer stand by the quality of their products.

Goodbye VS! You don't stand by your products anymore.

I had a very disappointing experience tonight at the Victoria’s Secret on Wednesday, March 4.

I went to the store with my receipt because I realized I had been overcharged. Instead of helping me, the two managers working tonight told me they couldn’t do anything and that I needed to come back another day to speak with the associate who originally sold me the product.

Honestly, what is the role of a manager if they cannot resolve a simple issue like this? As a customer, I don’t have time to go back and forth just to fix a mistake made at the register.

They then gave me the customer care number. When I asked why they couldn’t call themselves, I was told they didn’t need to call — I had to do it.

If I owed money to the store, I’m sure they would contact me immediately. But when a customer is overcharged, suddenly no one can help.

I’ve been a loyal customer for over 20 years and even have the Victoria’s Secret Black credit card, so this level of service was very disappointing.

I expected managers to take responsibility and help resolve the issue, not send the customer away.

I have had a terrible experience with trying to order a pair of sneakers from Victoria Secret. I ordered a pair of sneakers that were never delivered. I called VS and was told they cancelled the order and was given no reason. The rep on the line assisted with placing a new order. I was assured I would receive the sneakers between 2/13 and 2/19/2026. I waited till the 20th and still did not receive the package. I called customer service and was told the order never shipped. The only resolution offered was to cancel the order and reorder a 3rd time. I declined feeling I would still be in the same situation and not receive the order I was told the charge would fall off my VS credit card account in 3-5 days. 6 days later I received an email to pay my bill including the amount for the sneakers I did not receive. After 52 minutes and 3 different departments including a senior Rep named Victor I was told I need to put in a dispute that will take up to 90 days. I can not for the life of me comprehend the level of incompetent. This is the absolute worst customer service experience I have ever had. I will never again deal with this company.

I am more than furious with my experience on the Victoria secret app. I ordered a bra and it never shipped. I waited over a month for my shipment as the tracking information on the site showed,,order shipped’’ and ,,label generated’’ Until I received my money back and the order got cancelled. I even suspected they are truly scammers and I could not believe it was actually the official Victoria secret site, but it was. And now that I see the reviews I am even more convinced it was the official one. The staff chat is disastrous at least. The chat closes down very easily if you are not active for a few seconds. My order was cancelled without my knowledge with absolutely no info provided through an email or message. I received the money at least but it was a horrible processes overall. They cancelled their site review feature and I think we all can agree on why is that. They are aware of their horrendous services and performance yet they choose to hide their feedback rather than improve. Shame on you! This is absolutely disgusting! They deserve to be taken down and sanctioned.

I hope that you could stock more lotions with better fragrances, like 4 years ago.

I have noticed a significant decline in the quality of customer service compared to what I experienced in the past. There seems to be a lack of respect for customers, and the level of service appears to vary depending on which country's customer service team I am connected to, giving the impression of inconsistent treatment.
For example, when I speak with American customer service representatives, my issues are usually understood and resolved quickly and professionally. However, when I am connected to Asian customer service representatives, I am often left waiting for hours without any meaningful progress. Yesterday, I waited for five hours, and in January I was kept waiting for ten hours, yet neither case resulted in a resolution. It genuinely feels as though customers are being left waiting without any real effort to assist them.
I have spent a considerable amount of money with your store over the years, which makes this experience even more disappointing. The current level of service wastes my time and energy, causes unnecessary frustration, and falls far below the standard I expect from your company. In addition, the duties and taxes charged have been much higher than expected, adding to my dissatisfaction.
Overall, my experience has become extremely poor. Unless there is a significant improvement in the way customers are treated and supported, this will likely be the last time I do business with your company.

I wish I can give Victoria secret zero stars. This is from today 7/3/2026, I don't recommend Victoria secret. Supervisor was useless didn't want to help at all. I've evidence I called numerous times on my phone log. Victoria Secret is failing their customers by punishing customers although their website is always down by charging heafty late fees. Then finally get through then it asked for my routing number and account number after being a customer for over 13 years never experience this ill behaviors with customer service representatives. My bills is due on 21st of the month balance 16.21 cents. I've been calling since February 17,2026 on numerous days to no avail the website doesn't work.I made payment finally after 5pm on same day. I was informed I'll be charges 30 dollars late fee although it was paid on the due date. I've been a valued customer since 2013. I'll no longer support Victoria secret closed most all stores in New York. I'll take my business elsewhere. This is how valued customers are treated unfairly. Victoria secret staff should be ashamed of themselves ripping poor people off. This is unacceptable. Ill place numerous complaints with consumer affairs and Attorney General office. Stop ripping people off.:::(((((((((((

The carrier they used for delivery in Sweden never delivered the package and despite raising complains I never got the money back.

Such a bad experience with phone customer service. Now I see why the ratings sit at 2 stars. I had just placed an order but accidentally checked out as a guest as I was signed out so I didin't realize my order went through so I placed another order when I got no confirmation again I checked my bank and was charged twice so I called right away they found both my orders and even though they were both still pending they couldn’t even cancel one! And it was expensive enough that I don’t have the funds to wait until the 25th to return and wait for my refund which they said was the only option ! And also I had paid a large shipping fee for both packages. She ga e me the excuse that the packages may already be put together but it’s been a week and one has been finally shipped the other is still pending so I don’t see why they couldn’t help me out and cancel one. I don’t have a car or a printer so returns are already a huge hassle for me. So disappointed such a huge company has no care for customers. The rep was also very rude.

Ordered two items for 2 day express delivery. This was important since recipient was leaving town for an extended time. Now, package delivered 2 days late and someone will probaly steal the packages since no one is home.

I have been shopping there for years and have seen a decline in quality. I purchased a bra that broke after a month of use. I took the tag off thinking I was going to keep it. I requested a refund or at least an exchange, but there was nothing they could do. I left a bad review but it is hidden on their website. All the reviews are in order by date on their website except for the bad ones. You need to specifically search for it. The bra is now on clearance but I had bought it for full price at $50. After calling customer service, the most they could do was provide a $25 gift card as appeasement.

Disappointing experience. Orders placed on 27 December were packed and posted very slowly and did not arrive in time for overseas travel. When delivery did occur, one item from a matching set was missing, making the purchase unusable. Customer service is extremely difficult to contact and attempts to resolve the issue have been unsuccessful. To date, the order has still not been completed successfully. I expect more from a company the size of Victoria’s Secret. Would not recommend.

Be careful, don't get cards from Victoria's Secret. Because they charge whatever they want-it's a rip-off.

Terrible customer service. They don’t listen and don’t help.

I bought Cloths worth of 180.00 Dollars and split the payment with Gift Card and My personal Credit Card.
I throw the Gift card since no balance at all. Couple days ago I wanted to return some Items from the particular Purchased.
When I went to the store, They told me that They can refund only to the Original Payment method. But, I told them I don't have the Original Gift Card. They told me that we can't do anything. We unable to accept the return if you dont have the Gift card which I used to Paid for the purchase.
I asked them Can you provide me your main office or customer service contact Number? They told me that They dont have it.
I came back to home and google and found the number. Then They asked me to go to the same store and give them a call for the help.
I follow their instruction. I went to the store and called them. They help the same lady at the store to process the Refund to the Store Credit. But, Manager made mistake again and processed the Store credit against to my personal use amount and refund the payment back to Gift card. I ntoiced this mistake when I came out from the store. Then Again I called customer service and explain to them. They fixed the issue and send me the EGift to my email.
I don't want to go back to that store. Because; They put down the customer and did those in mean.
I wrote thise review with Negative review and keep in mind when you make purchases at Victoria Secrete.
New Port Mall Victoria Secrete.

I called customer service today because I received an incorrect item in my order and I spoke to an agent named Xavier. He refunded me for the item I did not receive and gave me a case number so if the item comes back in stock I can order it and receive free shipping. A couple of hours later I saw the item was available for purchase so I placed the order and called back. I was connected to Xavier once again and he made the adjustment for free shipping of the item and gave me an additional discount. He was very kind and gave great customer service. I'm grateful for all his help.

I am extremely disappointed with my recent Victoria’s Secret order. I ordered the Vanilla & Dreamy body mist, and it arrived broken and unusable. The cap was completely damaged, causing the product to leak and spill.

This is unacceptable for a brand of this size and reputation. The item was clearly not checked for quality before shipping, and the packaging did nothing to protect a fragile product like a body mist. Instead of receiving something I was excited to use, I ended up with a mess and wasted product.

This has been one of my worst shopping experiences with Victoria’s Secret. I expect better quality control and packaging, especially when customers are paying price. Very disappointed and hesitant to order again unless this issue is properly addressed.