Victoria's Secret Reviews 

I called customer service today because I received an incorrect item in my order and I spoke to an agent named Xavier. He refunded me for the item I did not receive and gave me a case number so if the item comes back in stock I can order it and receive free shipping. A couple of hours later I saw the item was available for purchase so I placed the order and called back. I was connected to Xavier once again and he made the adjustment for free shipping of the item and gave me an additional discount. He was very kind and gave great customer service. I'm grateful for all his help.

I am extremely disappointed with my recent Victoria’s Secret order. I ordered the Vanilla & Dreamy body mist, and it arrived broken and unusable. The cap was completely damaged, causing the product to leak and spill.

This is unacceptable for a brand of this size and reputation. The item was clearly not checked for quality before shipping, and the packaging did nothing to protect a fragile product like a body mist. Instead of receiving something I was excited to use, I ended up with a mess and wasted product.

This has been one of my worst shopping experiences with Victoria’s Secret. I expect better quality control and packaging, especially when customers are paying price. Very disappointed and hesitant to order again unless this issue is properly addressed.

I had issues with the website leading to an error on my order, when I called the customer service they were so helpful and Chelsea who I talked to went through everything with me and helped get my order corrected.

NO COMPRES AQUÍ SI VALORAS TU DINERO - DON'T BUY HERE IF YOU VALUE YOUR MONEY
ES: Le he comprado a mi hija un pijama para Reyes, hago caso omiso que tardó un mes en llegar a España (desde Olanda), he pagado casi 80€ el pijama más casi 10€ gastos de envío y me mandaron un par de calcetines! He puesto una denuncia porque esto es inaceptable! Conseguí recuperar parte del dinero.
EN: I bought my daughter a pajama for Christmas and the parcel arrived one month later with a pair of socks! I paid nearly 80 Euros for the pajama and nearly 10€ shipping fees. I went to the Customers' Protection Office and made a formal complaint, this business can't continue to do this to customers. Managed to recover part of my money

To the shop assistant who insulted my 12 year old daughter today in store, all she did was ask if the perfume was on sale, no need to be rude and ask her: what, you can’t afford the full price? Thanks for making her experience in your store miserable

I think we all love a bargain. Keep your things, full price or discounted

Reading, UK. The Oracle mall

I have been very happy with Victoria Secret overall. I have their credit card that I pay off within 30 days when I do make a purchase. But I just received a notice that they are changing the APR from 26% to 39.99%! How can that even be ethical? This is so wrong! Things happen in life so companies should not make it more difficult to have something nice. I can see people cutting up their VS cards! Bad move VS!!!

Believe all the 1*if there was a 0 it would be this their customer service is non existent you will fall into msg back forward they will deflect and blame, don’t bother to email all you get back is crickets they will take your money and you will fight to get back as of yet I have had no products or money it makes you want to stand outside a physical store with a placard stating don’t do it can you tell Im upset

They charged me a International Duty tax for an item that was returned from Ottawa to Toronto. They refuse to give me back the money that they charged me

I ordered 4 body creams, but received only 2. The package was left at my doorstep by UPS without any contact, and it was missing half of the items. When I contacted Victoria's Secret chat support, I was told they are not responsible for international shipping errors and I should "call my bank." This is unacceptable. I want the missing items sent to me, not a refund. Terrible experience with customer service. Order #U001490452

The underwear is terrible I’m 3 months pp c-section and the briefs keep rolling onto my scar and no one’s vagina is that small why get a large and make the vagina area so small.? For how expensive your products are you would think you would have good quality good fabric and good designs they’re all terrible and it’s very disappointing.

Sizing of a pyjama set was off but it’s too costly to return. Additionally, the fabric quality was poor. I wouldn’t order anything online again unless I’ve tried it on in store.
Ordering on sale items to Canada is ok but you can’t use your points. Also, if there’s an error they’ll refund if an item is missing but then you’d need to order $125 more to get free shipping if you want to reorder it . Not a great policy.
Using the chat is frustrating and time consuming.

Most horrid service from the Australian customer service department, if I could give a negative star I would! I am 7 calls and 5 emails in with no response to either. I received the goods late PLUS a garment that was dirty when opened. The store don’t take returns if purchased online, well it would help if they engage with you to get that done! PLUS the store don’t have any sizes to try on and the attitude of the team was horrid at the new Perth store… what a joke! NEVER WILL PURCHASE FROM HERE AGAIN! STAY AWAY

Deeply disappointed by Victorias secret and their "slimming down" of sizes, both regarding bras and panties. I was so happy two years ago when I found a push up bra in size 36G and bought five. I also bought panties in size XXL. However, I noticed during black friday that the sizes were not available online. I also sought for them in two Victorias secret-stores now whilst on vacation in Istanbul, Turkiye. I was told by the staff that VS had stopped offering the sizes. With other words, VS has joined the other brands who are fat-shaming women and only offer clothing to the XS-L population.
Sad, because I really loved the brand.

I've waited 1 month to receive completely different items than I ordered. After that it took me two miserable days to be able to communicate with the support that issued a return-refund and told me to order again the items, which are now out of stock. Let's hope I at least get the refund.

DONE. JUST DONE. CLOSING MY CARDS AND DONE.

I SOOOOOO wish we could add pics and videos. I just opened 500 bucks worth of clothes, and not 1 thing fits or is flattering.

I used to shop there heavily (customer for 10+ years), but stopped for a couple of years as my girls moved out, and on to adulthood, 1 by 1. I recently went back, and went in hard! The quality before was 110% consistent and unrivaled. The value back then was also unrivaled. The mess I got these last few months make NO sense... NONE. ZERO. NOT EVEN A LITTLE.

I had to pull my husband's clothes out JUST to take a look. I even pulled out my old VS to take a look. I pulled out other similar clothes to take a look. I laid everything from VS out one by one, measured, tried it all on... and OMFG. It's not the same as it once was. It's so weird.

I got a small pant that's smaller than an xxs.

I got an xs top that's bigger than my husband's xl.

I got medium sweaters that are plus sized... THEY TAKE UP THE WHOLE DINNER TABLE SIDE TO SIDE.

I got 2 pants that are med and lg, but are somehow not only the same size as each other, but also the same as my husband's lg joggers. HOW IS THAT FLATTERING?!

I have small t-shirts (some lsf, some reg pink, some vs) that are bigger than my husband's xl t-shirts.

The pajamas are HUGE. They're not flattering. I got most sets in black or white and ALL are giving hefty bag.

NONE OF THESE NEW CLOTHES ARE CONSISTENT ONE TO ANOTHER, NOR DO THEY FIT. I'M 100% A TRUE MEDIUM. HAVE BEEN FOR YEARSSSSSS. THEY'RE EITHER SUPER SIZED OR TOO SMALL. There's not 1 item that fits as used to or should fit.

My old VS and Pink are not only consistent amongst themselves, but also amongst today's sizing from other brands. I still wear many of those items today, and so many were bought 2015-2019, give or take a year in either direction. They also look great still.

I got a few new Shine Patch pajamas... hefty, as stated, but then on 2 of them, the freaking mini rhinestone patch that makes them $70 came off after the 1st wash. So, now I have no Shine Patch. Even on sale, I've got 500+ in clothes from the last few months that are absolutely not remotely wearable, which are 100% going back for a refund.

The body care is disgusting. It smells so cheap. The new Valentine's mists made me sick to my stomach, and have already been returned. They smell as bad as Dollar Tree sprays. Actually, worse... some DT isn't that bad.

Additionally, last month, I swapped a med Pink onesie for a sm, and it just came in. It's still too big... so much so, it's baggy on my husband. How is a small onesie too big for a 200lb stocky man? If all of these things are big/too big for him, they will have me swimming as a 5'3" 130lb woman!!

IDK where to post my 10 min long video showing this, but I'm done. I will not waste money on such poor quality as this. This is crazy.

3 attempts to contact their customer service have been ignored over almost 2 weeks. They have techincally processed my return but haven't consulted it with the payment company. I will never order again because companies like that seem to believe that every crappy behaviour will be accepted, no matter what.

Ordered a month ago, got a "your item has been shipped"-mail from VS on the 18th of Dec. Crickets. Got the exact same mail from VS today. Will never ever order anything from them again.

Calling customer service is a miserable experience. It's not worth your energy or time. They are rude, in every department when you call. They will mess up your account, and your order- and then be rude on top of that. Noone is dealing with that kind of "customer service" in 2026.

They're representatives really dont want to help at all! I returned an entire package on Dec 16th. It's now Jan 4th still waiting for my refund. USPS has spoken with me and they believe the package was lost I tried to reach out to Victoria Secret 3 times now and I still cant get this resolved. I just want my money back I understand they haven't received the return but I have screenshots showing me dropping over, showing Victoria Secret received updates about the shipment and I even have screenshots proving it was lost. And I reviewed all small print there's nothing stating I won't get a return I just get the run around and asked to reach back!

I was in line and I wasn’t sure if this lady behind me was with the group of teenage girls in front of me so I asked “are you with the girls in front of me because if you were I was gonna let you go in front of me” she said no
And one of the cashiers said “I’ll get the next customer using card I don’t except cash” so I went and the lady behind me went. The cashier fussed at me “I SAID ONLY ONE! NOT BOTH OF YALL! YOU GO BACK” so I went back into the line and then when the other lady was done the cashier said “next customer” I went to the lady and payed
This was on Sunday January 3rd in the afternoon