I placed a large order with Victorian Plumbing worth over £2,000 for my bathroom renovation, and I couldn't be happier with the service. The delivery was super fast, everything was well-packaged, and... See more
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1 Sustainability Way, Farington Moss, Leyland, PR26 6TB, United Kingdom
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Kate Grindley very helpful and professional with query
Great customer service Sadie Sudworth - thank you for your help!
Great selection of products.
Easy to order website.
No messing about.
Excellent product, easy for an amateur to fit - delivery promised in 5 days and arrived in two!
I made a mistake with an order and tried to change my order I was frustrated to be told that it was to late to change however Tom hughes was very helpful and apologetic and sorted a few things out which meant I went from a frustrated customer to a very happy one if all customer care was as good as this the world would be a better place
If I could give no stars I would. I purchased a lot of bathroom items, bath, sink, taps etc from Victoria Plumb before it was acquired by Victorian Plumbing in 2024. Spent a lot of money with them. When I had a problem with one of the taps and asked for advice Victorian Plumbing basically saidcannot help, not interested at all as 'I did not purchase from them'!
I will never purchase anything from them. It is not my fault they bought out the other company. They should still look after prior customers. Appalled.
Excellent on line support from Tyler Cavett. Quick and efficient resolution of my issue.
I needed help with my choice but there was no telephone number or chat online option. Just hope I’ve made the right decision about the hinge side🤞🏼🤞🏼🤞🏼
Easy to find the replacement seat I required plus the accessories were recommended,otherwise I would have forgotten them
Spoke to Alyssa who was very helpful in organising replacement tile delivery. Friendly and professional
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