Vickers HiFi Reviews 

535
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Picked up an absolute bargain, one of the remaining new stock of Cyrus 82 amps. Great service and support helping me through a minor issue expertly. Thank you!

Rated 5 out of 5 stars

I decided to update my speakers by buying the Roksan TR5 x2 replacing Roksan TR5. I am running speakers with Roksan K3 Integrated amp, Roksan K3 Power amp and Cambridge Audio woofer. Quality of TR5 x... See more

Rated 5 out of 5 stars

After sales service Purchased roksan Darius s1 speaks 4 years ago just recently one driver in the speaker stopped working so called David and explained and no quibbles the speaker was sent back re... See more

Rated 5 out of 5 stars

Needed a new cartridge on my concept turntable and took it in for ‘Vickers’ to fit a new one. They recommended 2 alternatives , be it one was quite a bit more expensive which l went for as an upgrade... See more

Company details

  1. Hi-fi shop

Information provided by various external sources

Vickers HiFi was established way back in 1967, originally based in the heart of historic York. We have moved with the market and grown over the years, which meant we needed more space in store and larger warehousing to support our online shoppers. So, in 2009 we relocated to much bigger, modern, purpose built premises with our own car park, based on the outskirts of the city. With over 7,500 square feet of space on site including showrooms, three demonstration rooms and warehouse storage, we believe there is no better presentation and selection in the area. You can see the best of what we have, from furniture, to home cinema and HiFi, in our York showrooms There is more space than you get on the high street, free parking and a no-pressure atmosphere, allowing you to choose from the world’s leading brands such as Arcam, Audiolab, Astell & Kern, AURALiC, Clearaudio, Cyrus, Dali, Denon, Grado, HEOS, Krell, Marantz, Martin Logan, Michell Engineering, Mission, Monitor Audio, Musical Fidelity, Onkyo, Pathos, Pioneer, ProAc, Pro-Ject, QED, Quad, Roksan, Ruark, Sennheiser, and more. Along with stocking the finest Amplifiers, Turntables, CD Players, DAC's, Headphones, Radio’s, Network Streamers, and Loudspeakers, we also have a wide selection of quality accessories and portable devices, all of which allow you to enjoy your music at its best. Our webstore uses the latest technology to provide a secure environment for you to make your purchase, which will then be dispatched safely and efficiently. Our aim is to provide our customers with the ultimate enjoyment from their music or film collections, because music and technology is our passion. Whether you're buying your first system or just looking to improve your listening experience with better equipment, we can help. Our staff are all audio enthusiasts who provide a bespoke service to ensure you receive the system that best meets your needs. Whether you are considering making a purchase online or in store, it's always reassuring to know that the company you are buying from has the experience and knowledge to answer your questions. If you require a demonstration of any of our audio products please call us on 01904-691600 and make an appointment


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

535 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(535)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great store for hifi.

I’ve had a great experience with Vickers hifi. David has been very helpful and I will certainly like to buy more from him.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Good advice on connecting cables when buying a streaming amp, Jbl bookshelf speakers and a turntable.

21 September 2024
Rated 5 out of 5 stars

Great product

Great product
Even better service
Had an e mail thread going with David from the store very helpful arrived perfectly packaged
Would not hesitate to use again and recommend on the basis of this transaction

8 September 2024
Rated 5 out of 5 stars

Very professional hi-fi dealership.

I purchased my amplifier online as I live in Devon. The next day I get a phone call apologizing that they didn't have what I ordered, it had already been sold to someone else. They Said it was their fault so if I wanted they would send me the next model up split the price difference in half. Needless to say I accepted and they got it to me the next day. I highly recommend them if you want great quality hi-fi at an excellent price with friendly helpful service.

11 September 2024
Rated 1 out of 5 stars

I do not recommend buying at Vickers Hi-Fi.

The service at your company is disgusting. After paying for the order, I waited for a response for several days, but did not wait. When I contacted the representative, it turned out that the payment was suspended in the pending state. Although my bank has confirmed the payment. For some reason, I was asked to transfer money from this account to another. This process should have taken up to 10 more days. I am very disappointed. There are a lot of negative reviews on the company's website.

28 August 2024
Vickers HiFi logo

Reply from Vickers HiFi

Our first 1 star in over 3 years, I do understand your disappointment but a bit unfair to blame us for following security protocol. With the instant bacs alternative we suggested it would have been delivered tomorrow. How else could I have helped, I even offered a bit of extra discount.

Rated 5 out of 5 stars

After sales service

After sales service
Purchased roksan Darius s1 speaks 4 years ago just recently one driver in the speaker stopped working so called David and explained and no quibbles the speaker was sent back repair undertaken and returned in under 10 days (old school service, people to talk to , and very knowledgeable)
Top company to deal with.
Thank you David

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Great and friendly service

I had a good idea before speaking to Vickers of exactly what turntable/tonearm/cartridge combination I was interested in. Vickers were very helpful in advising me and in assembling and setting up the turntable for me. All was perfect for me to take away and delighted with the end result once connected to my system. Good pricing for the item as well. Highly recommended.

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Quality service and a rare honesty

Quality service and a rare honesty. When enquiring about an upgrade to my tonearm cable having read and heard about such, rather than saying "no problem we can do that" and charge me accordingly, David at Vickers HiFi informed me that, when he built my Michell Gyro SE 2 years ago he included a Rega technoarm and he had already included upgraded cable, which was/is eminently suitable for my set up. Such honesty is rare in business and very welcome , 5 stars 2 years ago and 5 stars today. Thankyou Vickers HiFi, your excellent reputation is well deserved.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

All set now for happy listening

The Pro-ject Essential III SB I bought offered the features I wanted at a great price, after struggling with what all the different models offered. Setting it up I hit a snag but ringing up I got just the help I needed. David spotted where I'd gone wrong and then was patient with my confusion and ready to check he'd got his advice right. All set now for happy listening.

5 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look