Vickers HiFi Reviews 

535
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Picked up an absolute bargain, one of the remaining new stock of Cyrus 82 amps. Great service and support helping me through a minor issue expertly. Thank you!

Rated 5 out of 5 stars

I decided to update my speakers by buying the Roksan TR5 x2 replacing Roksan TR5. I am running speakers with Roksan K3 Integrated amp, Roksan K3 Power amp and Cambridge Audio woofer. Quality of TR5 x... See more

Rated 5 out of 5 stars

After sales service Purchased roksan Darius s1 speaks 4 years ago just recently one driver in the speaker stopped working so called David and explained and no quibbles the speaker was sent back re... See more

Rated 5 out of 5 stars

Needed a new cartridge on my concept turntable and took it in for ‘Vickers’ to fit a new one. They recommended 2 alternatives , be it one was quite a bit more expensive which l went for as an upgrade... See more

Company details

  1. Hi-fi shop

Information provided by various external sources

Vickers HiFi was established way back in 1967, originally based in the heart of historic York. We have moved with the market and grown over the years, which meant we needed more space in store and larger warehousing to support our online shoppers. So, in 2009 we relocated to much bigger, modern, purpose built premises with our own car park, based on the outskirts of the city. With over 7,500 square feet of space on site including showrooms, three demonstration rooms and warehouse storage, we believe there is no better presentation and selection in the area. You can see the best of what we have, from furniture, to home cinema and HiFi, in our York showrooms There is more space than you get on the high street, free parking and a no-pressure atmosphere, allowing you to choose from the world’s leading brands such as Arcam, Audiolab, Astell & Kern, AURALiC, Clearaudio, Cyrus, Dali, Denon, Grado, HEOS, Krell, Marantz, Martin Logan, Michell Engineering, Mission, Monitor Audio, Musical Fidelity, Onkyo, Pathos, Pioneer, ProAc, Pro-Ject, QED, Quad, Roksan, Ruark, Sennheiser, and more. Along with stocking the finest Amplifiers, Turntables, CD Players, DAC's, Headphones, Radio’s, Network Streamers, and Loudspeakers, we also have a wide selection of quality accessories and portable devices, all of which allow you to enjoy your music at its best. Our webstore uses the latest technology to provide a secure environment for you to make your purchase, which will then be dispatched safely and efficiently. Our aim is to provide our customers with the ultimate enjoyment from their music or film collections, because music and technology is our passion. Whether you're buying your first system or just looking to improve your listening experience with better equipment, we can help. Our staff are all audio enthusiasts who provide a bespoke service to ensure you receive the system that best meets your needs. Whether you are considering making a purchase online or in store, it's always reassuring to know that the company you are buying from has the experience and knowledge to answer your questions. If you require a demonstration of any of our audio products please call us on 01904-691600 and make an appointment


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

535 reviews

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4.7

All reviews

(535)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Fantastic service
By appointment I attended Vickers showroom to sample a new system. I had in mind a Cyrus 40 set up with Mission speakers, one I had many moons ago with products of that day. David set up the system and then explored alternative speakers, of which there were endless alternatives available to trial.
In the end I gave up on the idea of buying a Cyrus 40 CD player (though hopefully Father Christmas will oblige in a few months time), opted for the Cyrus 40 streamer and amp, with some ProAc Response D30s. I got a good price on the speakers and to me, the whole package exceeded my expectations. It was delivered when David said it would be, and ever since then I have been grinning from ear to ear.
Big thanks to David for opening our ears to some of the alternatives available, based on the information we were giving him. He really listed to what we were saying, and he steered us to a wonderful set up, that I am absolutely in love with. Thank you so very much.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect, Perfect!!
Gave me good advice over the phone, when i visited the shop i found the staff very friendly and professional, great selection of stock in house, fantastic on price i will recommend this shop. Full marks, thank you for the excellent customer service.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

New cartridge fitted !

Needed a new cartridge on my concept turntable and took it in for ‘Vickers’ to fit a new one. They recommended 2 alternatives , be it one was quite a bit more expensive which l went for as an upgrade and l’m glad l did. Great service, fitted and balanced perfectly- turntable has never sounded so good…ortophon bronze ! Thanks…l’ll be back !

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service and quality products!

Great service offering lots of help and advice. Purchased a set of JBL L52 speakers and a Leak 130 amplifier. Perfect for the vintage look we were looking for! Great products with great sound! Highly recommend!

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Not pushy, they listen to the customer

Vickers took the time to set up a new system alongside my existing. The result was that I walked out with a new Cyrus Amp40 and Streamer40 plus Chord Epic interconnect. Excellent service from very knowledgeable staff who never pushed product onto me and listened to my request to bring my Sonus Faber speakers to life - they now sound amazing. Thanks.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. When ordering my pro-ject CD box left a note that I needed a cable, VICKERS called me and everything arrived the next day through DHL.
Definitely recommend this company.

1 December 2024

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