viagogo Reviews 

6,224
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 310 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the process easy, quick, and seamless, appreciating the smooth user experience and the ability to secure tickets. People also frequently highlight the excellent service, noting how their ticket orders were fulfilled and issues were resolved effectively, sometimes even for last-minute purchases. However, some customers also noted issues with their orders, such as tickets not arriving, being delivered very late, or receiving incorrect tickets for the event, date, or section. A few other people also felt that the pricing was unclear, with hidden fees and taxes leading to a final cost significantly higher than initially displayed. Additionally, some reviewers mentioned the website didn't always work great or lacked clarity regarding seller information and ticket transfer methods.

What people talk about most

Order

Users describe ambiguous interactions with order, with some customers reporting a smooth and quick process,... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, simple, and... See more

Service

People report positive experiences with service, often highlighting seamless transfers and smooth processes... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding prices to be excellent,... See more

Website

Reviewers highlight ambiguous aspects of website, with some customers reporting a great overall experience,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

Rated 5 out of 5 stars

Was struggling to purchase a ticket for the World cup game, England v Norway. Used Viagogo and tickets were in my app within the hour. And the result topped off a great experience

Rated 5 out of 5 stars

Everything worked out well with the tickets. I bought them very close to the event and received them one day before. Process was simple, the only thing I would like is maybe to be more transparent abo... See more

Rated 5 out of 5 stars

I was a little scared to use a resale platform but a friend recommended it. My friends and I were able to buy tickets last minute to see Bad Bunny in Paris, it was great! The tickets were sent promptl... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(6,224)

484 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great experience

great experience, easy way of purchasing tickets and transaction as well as transferring the tickets went smooth

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Everything worked out well with the tickets. I bought them very close to the event and received them one day before. Process was simple, the only thing I would like is maybe to be more transparent about who is selling the tickets, on the mobile app you cannot see the name of the seller or if it's sold by person or reseller.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

NOT A SERIOUS COMPANY

PLEASE BE INFORMED THIS IS NOT A SERIOUS COMPANY!!! Bought my tickets in February , now is May and tickets still do not arrived. They said it will come 1hour (!!) before concert , which is a joke! They use your money and I am not so sure tickets will come. Have seen really scary comments

23 May 2026
Unprompted review
Rated 4 out of 5 stars

Communication ist good

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Thank you viagogo for the eurovision grand rehearsal ticket

Thank you viagogo for the eurovision tickets. Even thought it was a difficult contest to find tickets (special app for tickets, and in general they tryed to convince everyone not to buy tickets from other sites, but only the official site) Viagogo once again was great. We bought tickets and soon they transfered into the Eurovisin app so we could use them.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Great seats

Great seats, easy to use website and seller was in touch to ensure we got the tickets. Would definitely use again

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and easy to get…

Excellent service and easy to get tickets. I really like the possibility to get tickets to events you are able to attend on short notice. It was impossible to get regular tickets, and therefore Viagogo was a great alternative.

10 May 2026
Unprompted review

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