viagogo Reviews 

51,145
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 6,215 reviews, reviewers had a great experience with this company. Customers frequently mention how easy and intuitive it is to navigate the platform and securely order tickets for various live music events. Many consumers are genuinely happy with the overall user experience, noting that transactions go smoothly and tickets arrive safely before the shows. Some people were dissatisfied with late ticket deliveries, explaining that waiting until the final days before a concert creates unnecessary anxiety and stress. Others also pointed out that prices can be much higher than original face values, and a few customers unfortunately received incorrect seats.

What people talk about most

Order

People report ambiguous experiences with order processes, reflecting a clear divide among users. While many... See more

Service

Consumer experiences with service are highly divided, leading to mixed and ambiguous feedback. While many... See more

Price

Customers consistently note ambiguous experiences with price, featuring both positive and highly critical... See more

Website

Reviewers mention ambiguous feedback about website experiences. Many consumers praise the platform for its... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the booking and purchasing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy enough to find tickets of all different price ranges. Very smooth getting the tickets once they eventually came through. That would be my only drawback is it was just day before concert before... See more

Rated 3 out of 5 stars

Loved the show and artists. Better directions to RED parking needed. At least provide a postcode. Quality and limited choice of food inside the stadium very poor. We will eat outside the stadium ne... See more

Rated 5 out of 5 stars

Amazing experience from start to finish! Tickets arrived to my inbox about a week before the concert! The tickets were expensive for a pitch standing but think they were a resale! Just so pleased we m... See more

Rated 5 out of 5 stars

Got my tickets a few days before the event and had no problems whatsoever. I was informed that the tickets would arrive on the day but got notified the tickets were in my AXS account earlier than tha... See more


Company details

  1. Online Marketplace

Information provided by various external sources

viagogo is an online ticket marketplace that enables people to buy and sell tickets to live events. viagogo guarantees every transaction.


Contact info

3.9

Great

TrustScore 4 out of 5

51K reviews

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3.9

All reviews

(51,145)

6,897 reviews in the last 12 months

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Rated 2 out of 5 stars

The Weeknd concert

Bought tickets with viagogo 11 months before the concert. No tickets were transferred to me even when I requested to resend them. 1 day before the concert I received email from the Ticketmaster who were responsible for the concert, saying that I have not confirmed the tickets transferred to me. I could not confirm something I never received. When I contacted viagogo they told me they are not responsible for the tickets as soon as Ticketmaster is organizing the concert in this country. When I asked if they give me money back in case if I will not be able to enter the concert (site assured I have insurance and protection) the answer was negative. Thanks god in the stadium I was able to solve this problem and receive paper tickets, however, there was a high chance that I would simply not be able to visit concert or receive a refund, situation caused me a lot of stress. Moreover, the viagogo fees are extremely high. I regret I did not find a legitimate ticket seller and just bought the tickets on the first sponsored website.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I was a little apprehensive when I…

I was a little apprehensive when I purchased the tickets because I didn't have physical tickets, but Viagogo did exactly what they said! From booking to the concert it was completely plain sailing. 5 ⭐️⭐️⭐️⭐️⭐️

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Luke combs booked tickets…

Went to see Luke combs booked tickets on viagogo was nervous at first cause read some bad reviews but we got our tickets couple of days before concert and it was so easy to scan QR Code on entry. Thank you

1 August 2026
Unprompted review
Rated 5 out of 5 stars

viagogo is perfect

i went to ye concert (kanye west) and it was incredible. on official site they were 250€ but with viagogo i bought a bargain 146€+60€ tax sadly but i got one of the best seats. the tickets came like 2 hours later and worked perfectly fine. i will surely use viagogo again for another concert

30 July 2026
Unprompted review
Rated 5 out of 5 stars

we paid well over the top for Luke…

we paid well over the top for Luke combs tickets and I was worried they would be fake but there was no need, everything was absolutely fine.Everything went really smoothly and I would definitely use you again if I was desperate for tickets.

1 August 2026
Unprompted review

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