viagogo Reviews 

Everything was well organised, punctual, and I received the ticket on time.

Easy to order tickets, and continuous contact as the event approached helped make the experience easy and transparent

Easy to purchase tickets. They arrived 1 week before the concert

The customer communication could still be improved; I mean after I was charged for the ticket, it wasn´t clear when was the ticket gonna be sent to my ticketmaster account

Smooth process. The app was not working.

Got me tickets that I couldn't get, but a a very high cost, the staff were very helpful

Potentially the best night of my life. Myself and a friend decided to purchase Luke combs tickets roughly 2 weeks before the concert, can’t recommend the process enough of viagogo. I was worried after hearing horror stories of scams but we got a fantastic price for our tickets and got them plenty of time before the concert

All went smoothly and we had a great time.

all went well and we received our tickets in time

I am writing to formally dispute your decision regarding sale 648758614 for eight tickets to The Open Championship 2026.

I delivered all eight tickets to the buyer as agreed. I have already uploaded substantial evidence confirming this, including:

Email communications between the buyer and me confirming receipt of the tickets.
Evidence from The Open’s official ticketing app showing that the tickets were used.
Confirmation directly from The Open that the tickets were successfully scanned at the event.

Despite this evidence, I have now received an email stating that the dispute was denied because I allegedly failed to deliver the tickets. This conclusion directly contradicts the documentation provided.

It has taken Viagogo more than a month to issue this response, yet it contains no proper explanation and does not appear to acknowledge or address any of the evidence submitted.

Please escalate this matter immediately for a full manual review by a senior member of your disputes team.

I will never buy or sell through this website again. The worst experience ever!

I purchased Bruno Mars tickets for July 22nd in London but was unable to attend, so I decided to resell them through the same website, Viagogo. Ever since I listed the tickets, I have been calling and chatting with their support team, and I keep receiving different answers. They told me to wait, and at one point informed me that my claim had been sent to the wrong department. It is completely unacceptable.

To this day I have not received my money back and am now being told to wait another 30 days. The level of incompetence is remarkable.

Do NOT use this website.

I bought 2 tickets for the BBC Proms at Royal Albert Hall (08 Aug 2026), listed as Circle T, Row 7, Seats 8–9, paying £148.42. On arrival the seats sold to me didn’t exist: the venue’s Guest Assistance Supervisor confirmed no such seat numbers are in that section. The tickets actually delivered were different seats (82 and 83), issued in a stranger’s name, with a printed face value of £26 each — I was charged £68.47 per ticket, nearly triple.

Because my seats didn’t exist, the box office had to seat us elsewhere, in inferior seats, purely as a discretionary exception since the event was sold out. I travelled internationally for this concert specifically. I have submitted a formal refund request and am awaiting Viagogo’s response.

Would not recommend relying on the seat details shown at checkout.

UPDATE: Refused twice in writing — while admitting in writing the seats delivered were not the ones I booked. Their logic: I got in on the seats the venue gave me as a favour, so the service was “fulfilled.” Viagogo sold seats that don’t exist, took a 185% markup, fixed nothing, and call that “fulfilled.” Meanwhile they push for phone calls after I asked in writing for written contact only — one at 4:30 a.m. — because phone leaves no record. Their decision is “final.” So is mine: bank chargeback and a report to the Competition and Markets Authority. Fictional seats, no refund, calls at dawn. Avoid.

A resale website cosplaying as a legitimate ticket retailer with exorbitant hidden fees

I bought 4 tickets through viagogo for the Edinburgh Tattoo....I hadn't realised at the time of buying i had gone through this company but will definitely be more vigilant in the future!
The night before the event 2 tickets were transferred the account (i needed 4)...after contacting viagogo I eventually ended up with 4 tickets around 10pm...unfortunately they were not the seats or row we had bought. The following day after many phone calls and emails I ended up with 4 tickets at the very back of the arena instead of being near the bottom.
A very poor service and will definitely not use again...we also paid £250 per ticket for a sale price of £96....really!!!!!

Amazing experience. I bought ticket for The Weeknd concert in Warsaw.

Ticket came 5 days before event. Everything was perfect.

I was worried about receiving the tickets but i need not have worried everything was sent to us a week before and very easy to use. The seats were where expected them.

No idea as the tickets was a gift

Easy purchase, good seats, reliable service

Customer care is shit!! The chatbot is better.

worst customer care ever.... i haven't had anytime a worst experience. and they hide behind this is the policy...
they also do fake advertisement. You can resell your tickets, but they put a lot of fees on it!

It was so easy to order the tickets and they came in good time for the concert as I had to travel to another country. Absolutely fabulous concert. I was 4ft from my favourite singer. Complete heaven.