viagogo Reviews 

51,103
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 6,258 reviews, reviewers had a great experience with this company. Customers truly appreciate how simple it is to navigate the platform and order tickets without any trouble, creating a smooth booking journey. Many consumers also highlight that tickets are securely transferred well ahead of time, enabling them to enjoy truly fantastic live performances. However, some people mentioned that ticket prices are significantly higher than the original face value because of heavy reseller markups and steep service fees. Some reviewers were not happy with the anxiety and stress caused by waiting until the very day before the show to finally receive their digital passes.

What people talk about most

Order

Customers had ambiguous experiences with order processing, marked by contrasting feedback. Some consumers... See more

Service

Clients share ambiguous opinions on service, with some reviewers describing experiences as seamless,... See more

Price

Reviewers highlight ambiguous aspects of price, as customer experiences vary significantly. While many... See more

Website

People report ambiguous experiences with website features and reliability. While many reviewers praise the... See more

User experience

Consumers find user experience to be very positive, highlighting a straightforward and hassle-free booking... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy enough to find tickets of all different price ranges. Very smooth getting the tickets once they eventually came through. That would be my only drawback is it was just day before concert before... See more

Rated 3 out of 5 stars

Loved the show and artists. Better directions to RED parking needed. At least provide a postcode. Quality and limited choice of food inside the stadium very poor. We will eat outside the stadium ne... See more

Rated 5 out of 5 stars

My phone was snatched in London at Oxford Circus street on the 25th morning. I came alone for the concert. Long story short, I was able to attend the concert because the ticket offices were open and t... See more

Rated 5 out of 5 stars

I bought two tickets to the Bruno Mars concert on Viagogo. I was worried a little bit because I read some negative reviews about this website. But four days before the concert I got my tickets. It was... See more


Company details

  1. Online Marketplace

Information provided by various external sources

viagogo is an online ticket marketplace that enables people to buy and sell tickets to live events. viagogo guarantees every transaction.


Contact info

3.9

Great

TrustScore 4 out of 5

51K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(51,103)

6,868 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never again

Never again! Till the last minute they promised to deliver tickets - but they didn't! So please be aware - these people doesn't deserve to be in business !

6 August 2026
Unprompted review
Rated 4 out of 5 stars

The concert itself was fantastic, but...

The concert itself was fantastic, and the arrival experience was excellent, everything well sign posted. Plenty of food/beverage options inside which were very efficient.
The leaving experience was very different though, there was little crowd management, signposting for different transport methods (I was trying to get to a bus stop, but got stuck in a mass of people going to the tube). Why not have segregated queues for different transportation (as for example the O2 do very well)

2 August 2026
Unprompted review
Rated 5 out of 5 stars

The show was great

The show was great, and with the tickets in our hands immediately upon purchasing month beforehand, it was stress-free.

2 August 2026
Unprompted review
Rated 2 out of 5 stars

The Weeknd concert

Bought tickets with viagogo 11 months before the concert. No tickets were transferred to me even when I requested to resend them. 1 day before the concert I received email from the Ticketmaster who were responsible for the concert, saying that I have not confirmed the tickets transferred to me. I could not confirm something I never received. When I contacted viagogo they told me they are not responsible for the tickets as soon as Ticketmaster is organizing the concert in this country. When I asked if they give me money back in case if I will not be able to enter the concert (site assured I have insurance and protection) the answer was negative. Thanks god in the stadium I was able to solve this problem and receive paper tickets, however, there was a high chance that I would simply not be able to visit concert or receive a refund, situation caused me a lot of stress. Moreover, the viagogo fees are extremely high. I regret I did not find a legitimate ticket seller and just bought the tickets on the first sponsored website.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I was a little apprehensive when I…

I was a little apprehensive when I purchased the tickets because I didn't have physical tickets, but Viagogo did exactly what they said! From booking to the concert it was completely plain sailing. 5 ⭐️⭐️⭐️⭐️⭐️

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Luke combs booked tickets…

Went to see Luke combs booked tickets on viagogo was nervous at first cause read some bad reviews but we got our tickets couple of days before concert and it was so easy to scan QR Code on entry. Thank you

1 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look