Vets Now - Tunbridge Wells Reviews 

Our cat was unfortunate enough to fall ill on New Year’s Eve in the afternoon, and the out of hours charge is £330, which is nothing short of extortion and totally outrageous. We were also there for 4 hours in total, most of it waiting around for something to happen like in an A and E. Our cat eventually had blood tests and an ultrasound and an injection- total cost £700. I don’t see how they can justify the wait times ( NOT many other customers there at the time) or the cost. The vet who treated her was lovely, knowledgable and very helpful, but the rest of the service was pretty poor. To add insult to injury they charge £25 to complete your insurance claim form.

Had to make an out of hours call as I returned home to find that my normally very well behaved dog had eaten a load of chocolate that we had inadvertently left within his reach. The team were very understanding and compassionate. I was quickly sent clear directions to the surgery and the service was wxcellent; I felt my dog was been very well looked after and I was kept informed of what was going to happen and what would happen next. I was informed very quickly of the likely cost.
Thankfully my dog was treated in good time and suffered no ill effects. The most expensive chocolates I've ever bought!!

Great service and understand the high consultancy charges as it’s an out of hours service, but charging £105 for an injection where the injection itself costs around £10 is daylight robbery. £459 for an injection and a 20 min wait for the dog to be sick.

Had to take my seriously unwell dog in to the Tunbridge Wells surgery on Saturday which sadly led to her being put to sleep on Sunday. The vets now team were so caring and compassionate and kept me informed every step of the way. They then took paw prints and kept a lock of hair for me. They also sent me a condolences card with a pack of forget me not seeds which was the sweetest touch. Could not recommend them more!

Very friendly when I was of course worried about my dog, what's more lovkely vet , in my opinion very knowledgeable and ,kind. Went back to my vet the next day, and all was well
Thank you all Sandy and Missy

Well organised clear instructions from the call.
On arrival smooth and organised.
Good communication thank you all staff that work late in the night.
So reassuring that the team are there when you need the help with your much loved pet.
Who is feeling much better now 😊.

Had us in at short notice. Compassionate towards my pet. Clear, no nonsense advice and instructions for on-going care.

My dog received excellent emergency treatment. Both members of staff who helped us were incredibly kind and competent. They gave me every confidence that my dog was receiving the best care possible.

This experience is a total rip off. £318 just to see a vet before any meds are given and high pressure sales tactics from the guy answering the phone to try to guilt you into setting up an appointment, as if you weren't stressed enough already. The vet was nice and v thorough, but there was no sense of urgency and everything, particularly at reception happened at a glacial pace, which is quite stressful when you have a very sick dog that you need to take home. There are then more high pressure sales tactics to use them to coordinate with your insurance company which naturally involves a huge admin fee when you can perfectly well do it yourself. They've got you over a barrel because if your pet is sick out of hours, then you need to go to a vet, but their costs are astronomical. Rip off merchants more concerned with making money than ensuring that sick animals with financially challenged owners can access emergency vet care.

Very efficient service

Very, very expensive and took too long to process my insurance claim.

Vet was very good, thorough and explained it well.

Our kitten Willow was only 13 weeks old when she was rushed to vets now early one morning. Unfortunately she was very weak and we were too late for her to be saved.
Vets now were amazing, so kind and made a very sad day more bearable.
I would highly recommend them thank you.

Lovely people to deal with and very understanding of my fear reactive rescue dog, very helpful and reassuring.

Call answered quickly, appointment made effeciently and directions sent. On arrival was seen promptly. Vet v patient and thorough, gave clear explanation of treatment and care.

This Vets now are a absolute joke!!! Over £500 my bill for my cat was! The medication was ten times more expensive than a usual vet!! Terrible service!!!
Disgusting rip off.
And they are suppose to care about animals!!!

We had to visit VetsNow for an emergency with our five month old puppy. They saw us without any wait late at night and were so reassuring. They explained everything to us in detail and treated our puppy so well. He got so much love! Really really impressed and so grateful.

had to take my dog in on sunday the vet and nurse could not have been kinder the cost takes bit of finding but the service from all was great

Very friendly and professional. Great at handling my distressed cat and also put me at ease.

I was advised to take Quincy to Vets Now for overnight care. On arrival at approx. 6.30 pm, although the staff were very pleasant, the first thing I was asked was have you got insurance and you need to pay £250.00. Quincy seemed to be secondary! I passed over the medication/cannula from my vet and I was told that someone would phone me at 10 am the next day after Quincy had been assessed over night. The phone call never came and at approx 2pm I phoned again to find out how Quincy was and if I could bring him home. I was told that the night vet would assess him when he came in at 7 pm and would let me know if he could come home. At 8 pm, and no phone call, I was getting concerned as I had a 20 mile drive on very narrow country lanes to pick him up, I am 78 years old, and my husband was away. My husband tried to phone Vets Now six times from Greece without success. I eventually got in touch with them at approx 9pm and the receptionist said ‘Quincy is much better now, you can take him home’. I said I can’t come at this time of night. She said if you don’t take him home tonight you will have to pick him up by 8.30 in the morning. I had to ask my brother to drive me over to Tunbridge Wells to pick him up. When I got over there I was asked to pay another £448.70 and make an appointment to see my vet the next day. I eventually got home at 11.45pm.
I DID NOT RECEIVE ONE PHONE CALL FROM VETS NOW.