Staff were very knowledgeable and helpful the prices are very high. I as charged £300 for emergency which I expected, I followed there advice and went back to my vet first thing in the morning and my... See more
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The staff were very friendly and professional. It was an emergency appointment late on a bank holiday afternoon. I was seen quickly and they were calm and reassuring. Luckily there was a happy ending... See more
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The team were absolutely fantastic, our Teddy came in critically ill on Sunday night and they did everything they could and acted so quickly which made all the difference to him. They explained everyt... See more
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Incredibly poor service on Monday 9th September. We had a late evening emergency in Swansea with our Cocker Spaniel who had eaten sugar free chewing gum (highly toxic to dogs). Called our vet...got di... See more
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Company details
About Vets Now - Swansea
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Copper Court, SA7 9EH, Swansea, Wales, United Kingdom
- 01792 736388
4.3
Excellent
139 reviews
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Thankyou for a prompt thorough and…
Thankyou for a prompt thorough and caring treatment of my dog.
30 May 2023
Reply from Vets Now - Swansea
Hi, thanks for taking the time to leave us a review. We really appreciate it. We’re glad you were happy with the service provided by our team. We hope you have a great day.
Positive experience …
Seen quickly due to ingestion of sultanas. Vet very supportive and provided full information. Very happy with the care my dog received.
28 May 2023
Reply from Vets Now - Swansea
Hi Sian, we really appreciate you taking the time to leave us a review. It’s a pleasure to have helped you and your dog. Have a great day.
Reply from Vets Now - Swansea
Hi Alison, we really appreciate you taking the time to leave us a review. We’re glad you were happy with the service provided by our team.
Was seen within 40 minutes of arriving…
Was seen within 40 minutes of arriving at the practise on a Sunday morning
15 May 2023
Reply from Vets Now - Swansea
Hi Daniel, thanks so much for your positive feedback. We really appreciate it.
The care was first class and the…
The care was first class and the treatment spot on - thank you!
15 May 2023
Reply from Vets Now - Swansea
Hi Steve, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Vets were amazeing and real greatful…
Vets were amazeing and real greatful for the way they looked after my pet at emergency out of hours vets.But the price they charge for medicines is disgusting 10 omperazole tablets 85 pounds.
13 May 2023
Reply from Vets Now - Swansea
Hi Liz, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Reply from Vets Now - Swansea
Hi Philip, many thanks for your positive feedback. We’re glad you were happy with the service provided by our team. We hope you have a great day.
Prompt diagnosis and care for my cat
I was relieved that my cat could receive prompt attention in an emergency . The Vet explained to me the problem that was affecting my cat and the treatment required which could be carried out immediately . I felt completely reassured by the Vet as to the care provided for my cat's wellbeing .
30 April 2023
Reply from Vets Now - Swansea
Hi, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be glad to hear you were happy with their service. We hope you have a great day.
Saw my dog quickly on a bank holiday
Saw my dog quickly on a bank holiday. Vet was lovely. Very efficient service for direct claim to my insurance so we weren't faced with big bill.
2 May 2023
Reply from Vets Now - Swansea
Hi Michelle, thanks for taking the time to leave us a review. We really appreciate it. We’re glad you were happy with the service provided by our team. We hope you have a great day.
I feel that the price of £276 before…
I feel that the price of £276 before you are seen is appalling .I understand that it is out of hours and wages have to be paid but people haven’t got that sort of money but will pay as the animals are a priority.The assessment was basic and my pet is not really better so having to go to my vet .Disappointed
1 May 2023
Reply from Vets Now - Swansea
Hi Linda, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
If you’d like to discuss your bill with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Great service
Excellent communication throughout. They immediately posted the Google maps location directly to my phone which, as we were out of the area, made life so much less stressful . We were seen quickly by a lovely vet who was thorough & professional in her approach. We felt that we were able to contribute to the decision making for our dog's care. The whole experience was without fault
29 April 2023
Unprompted review
Reply from Vets Now - Swansea
Hi Theresa, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
I made a phone call
I made a phone call; arrived, was seen immediately and was on my way home having had a good outcome. The vet explained everything very clearly, my dog had medication to cover her overnight and I was able to continue with my normal vet first thing the next day.
26 April 2023
Reply from Vets Now - Swansea
Hi Diana, thanks for taking the time to leave us a review. We really appreciate it. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.
Urgent appointment needed
Urgent appointment needed over a bank holiday. We were told where to go and seen promptly on arrival.
11 April 2023
Reply from Vets Now - Swansea
Hi Sue, thanks so much for your positive feedback. We really appreciate it. We’re glad you were happy with the service provided by our team.
Kind and caring people from the lady I…
Kind and caring people from the lady I spoke to on the phone to the ladies at pdsa Swansea.
13 April 2023
Reply from Vets Now - Swansea
Hi Emma, many thanks for your positive feedback. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Absolutely brilliant care
Absolutely brilliant care , couldn't have wished for more , well done all concerned 👏
13 April 2023
Reply from Vets Now - Swansea
Hi Nigel, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
I managed to overdose my poor dog on…
I managed to overdose my poor dog on Metacam. I genuinely thought he was going to die, but the clinicians at Vets Now brought him round and he's better than ever. Also managed his upset owner very well.
30 March 2023
Unprompted review
Reply from Vets Now - Swansea
Hi Matthew, thank you for taking the time to leave a review. We’re glad we could help you and your pet.
Very professional and yet caring
Very professional and yet caring. I received a full explanation of tests needed, the results and consequences for my pet . My companion for 20 years was given a swift release from pain. I dreaded it, yet it had to be done
11 April 2023
Reply from Vets Now - Swansea
Hi Robert, we’re all animal lovers at Vets Now and understand how hard the loss of a pet can be. Our thoughts are with you at this difficult time.
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