Vets Now - Swansea Reviews 

139
TrustScore 4.5 out of 5

4.3

Copper Court, SA7 9EH Swansea, Wales, GB


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Rated 4 out of 5 stars

Staff were very knowledgeable and helpful the prices are very high. I as charged £300 for emergency which I expected, I followed there advice and went back to my vet first thing in the morning and my... See more

Company replied

Rated 5 out of 5 stars

The staff were very friendly and professional. It was an emergency appointment late on a bank holiday afternoon. I was seen quickly and they were calm and reassuring. Luckily there was a happy ending... See more

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Rated 5 out of 5 stars

The team were absolutely fantastic, our Teddy came in critically ill on Sunday night and they did everything they could and acted so quickly which made all the difference to him. They explained everyt... See more

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Rated 1 out of 5 stars

Incredibly poor service on Monday 9th September. We had a late evening emergency in Swansea with our Cocker Spaniel who had eaten sugar free chewing gum (highly toxic to dogs). Called our vet...got di... See more

Company replied


Company details

  1. Emergency Veterinarian Service
  2. Veterinarian

About Vets Now - Swansea

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

  • Copper Court, SA7 9EH, Swansea, Wales, United Kingdom

  • 01792 736388

4.3

Excellent

TrustScore 4.5 out of 5

139 reviews

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4.3

All reviews

(139)

1,899 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely welcome by staff

Lovely welcome by staff , the Vetinary nurse was lovely and my cocker spaniel really took to her she was patient and so gentle, and solved the problem. So very grateful

9 December 2025
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Reply from Vets Now - Swansea

Mrs Morris, we're happy to hear that your cocker spaniel was comfortable with our veterinary nurse, and we could help. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Incredible helpful and lovely

Incredible helpful and lovely, especially when you’re a concerned dog dad needing reassurance

15 November 2025
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Reply from Vets Now - Swansea

Good morning, we're happy that our team could help and provide reassurance. Thank you for your kind words; we appreciate your feedback

Rated 4 out of 5 stars

An experience with Vets Now is…an expensive necessity.

An experience with Vets Now is something that only arises when you have an emergency with your beloved pet. It happens because there is no other service available in the Swansea area, that I could find, for a pet in need on a Sunday.
The initial consultation fee is extremely high at £302.50, but this has to be agreed upon before even seeing their vet - which to my mind was absolutely exorbitant.
I would have gladly paid that to the PDSA as a charity, but they unfortunately only treat 'pets on benefits'.
The actual place, staff and the treatment was excellent so, thankyou.
Sadly though the cost of this service means that some poor animals who are in discomfort, pain or even worse may have to wait up to 24hours to see their own vet due to the prohibitive cost of £302.50 before even being seen by Vets Now.

28 October 2025
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Reply from Vets Now - Swansea

Hi Jane, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 5 out of 5 stars

As soon as we arrived my cat Bertie was…

As soon as we arrived my cat Bertie was triaged by a nurse as they were expecting him following my call to Vets Now. She was concerned about his breathing so she rushed him through to see a vet. We were kept updated with what was happening and allowed to
spend time with him when he wasn't doing so well. He was constantly monitored and given brilliant care - they saved his life - I couldn't be more grateful

26 October 2025
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Reply from Vets Now - Swansea

Hi Susan, we're so glad Bertie received the urgent care he needed. It's wonderful to hear our team's quick response and constant monitoring made such a positive difference. Thank you for sharing your experience.

Rated 5 out of 5 stars

Emergency.

The staff gave us good advice and discussed various options of treatment, which allowed us to make the right choice for our pet.

29 October 2025
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Reply from Vets Now - Swansea

Hi Cathy, we appreciate you taking the time to leave us a review. We're so glad we could provide you with sufficient information to make the best decision for your pet.

Rated 5 out of 5 stars

Vets now were fantastic

Vets now were fantastic. Such a stressful time with our dog becoming unwell and they handled everything so well. Thank you so much.

15 October 2025
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Reply from Vets Now - Swansea

Hi Lisa, we're so glad we could provide support during such a stressful time for you and your dog. Thank you for your kind words and appreciation.

Rated 5 out of 5 stars

Excellent service

Excellent service . Lovely vets

29 September 2025
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Reply from Vets Now - Swansea

We appreciate your kind words! We're so glad that you were happy with our vets and our service.

Rated 5 out of 5 stars

Thank you all staff were really helpful

The staff were really helpful, and saved my dogs life I am truly grateful. Staff knew exactly what they were doing and very professional. Thank you all for everything.

26 September 2025
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Reply from Vets Now - Swansea

Hi Carol, thanks so much for your positive feedback. We really appreciate it.

Rated 5 out of 5 stars

Helpful

Great help quickly delivered to relieve pain for my dog.

15 September 2025
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Reply from Vets Now - Swansea

Hi Sharon, thanks for taking the time to leave us a review. Have a lovely day.

Rated 3 out of 5 stars

prices are way too high

prices are way too high, thought vets wanted to help, could definitely lower prices to make it more affordable. Still none the wiser to know what is wrong with my pet as could t afford the prices they were asking for a scan. Just had some medicine to help her with any discomfort she was feeling

15 September 2025
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Reply from Vets Now - Swansea

HI Alison, we appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 5 out of 5 stars

I brought my dog to Vets Now when…

I brought my dog Bella to Vets Now when she was very unwell. I told them beforehand that I couldn’t afford the costs, but they still admitted her and gave her treatment, including pain relief, fluids, and hospital care. While it has been very difficult for me personally, I am grateful that they acted quickly and made sure she wasn’t left in pain. Thank you to the staff for caring for her during such a hard time.

10 September 2025
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Reply from Vets Now - Swansea

Good afternoon, we firstly appreciate you sharing your experience. We're so glad we could provide Bella with the care she needed and ensure she was comfortable. It means a lot to us that you recognize our team's dedication during such a difficult time.

Rated 5 out of 5 stars

Need more staff.

I had to take my cat here as an emergency. Despite being understaffed and the clinic being busy, staff were courteous and helpful. The cost of out of hours care is crazy, but thankfully I have insurance. It was 2.5 hours before my cat had treatment which in the scheme of things isn't long. But when you have a sick pet, every hour is more like a day.

3 September 2025
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Reply from Vets Now - Swansea

Hi Ann-Marie, thanks for taking the time to leave us a review. We really appreciate it. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 5 out of 5 stars

My little Dog was very poorly

My little Dog was very poorly. The vet admitted her immediately and undertook emergency treatment .
The practice was so attentive and understanding even I became distressed whilst giving my Dog the best treatment . I am so thankful and grateful for successfully treating Daisy .

25 August 2025
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Reply from Vets Now - Swansea

We're so glad Daisy received successful treatment. We appreciate your kind words regarding our attentive and understanding care during such a distressing time. Thank you for your gratitude.

Rated 4 out of 5 stars

Far too expensive consultation expected…

Far too expensive consultation expected to double weakly but was four times as expensive?

26 August 2025
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Reply from Vets Now - Swansea

Hi Ann, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 1 out of 5 stars

Annoying

I phoned up and was told which vets to go too and that I needed to let them know I was 10mins away. I did this and still I ended up waiting well over an hour, no explanation, the even had a deliveroo delivery of fish and chips and disappeared out the back to eat while leaving myself and other animals waiting £302 this would have cost if I'd stayed, fortunately I managed to get my dig to my local vet first thing in the morning.

3 August 2025
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Reply from Vets Now - Swansea

Hi Graham, thanks for taking the time to leave us a review. I’m sorry to hear that you are unhappy after your visit to Vets Now. If you would like to discuss this further, please email us on enquiriesteam@vets-now.com indicating which clinic you attended, your pets name and the first line of your home address highlighting your concerns.

Rated 5 out of 5 stars

I had to take my dog to an emergency…

I had to take my dog to an emergency appointment in Copper Court, Llansamlet, Swansea SA7 9EH and these guys were fantastic, care was above and beyond thank you very much 😊

26 July 2025
Unprompted review
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Reply from Vets Now - Swansea

Hi Lucy, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

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