Vets Now - Southampton Reviews 

208
TrustScore 4.5 out of 5

4.4

64 W End Rd, SO18 6TG Southampton, GB


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Rated 5 out of 5 stars

The night shift staff was able to sort my dog with no complications and both lady’s were amazing at keeping me and my partner up to date with news on how she was doing and best course of treatment c... See more

Rated 3 out of 5 stars

Vets Now Southampton provided a mixed experience. While the care my pet received was adequate and we were seen fairly quickly, there were serious administrative issues. They sent the wrong details to... See more

Company replied

Rated 5 out of 5 stars

A godsend! After our year old cat choked and aspirated on Friday night, we rang up and rushed her into the Southampton Beech House surgery, who were fantastic. A friendly and helpful RVN on rec... See more

Company replied

Rated 5 out of 5 stars

From the first phone call to the happy collection of my poorly pet, Vets Now Southampton were absolutely amazing. The whole team were calm, reassuring and efficient, taking the stress out of a ver... See more

Company replied


Company details

  1. Emergency Veterinarian Service
  2. Veterinarian

About Vets Now - Southampton

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

208 reviews

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4.4

All reviews

(208)

1,888 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

They saw my dog quickly and were very…

They saw my dog quickly and were very polite. As you would expect its extortionate for out of hours treatment consultation fees, theres no getting around that. I would say I am a little dissapointed in the treatment plan for my dog. Dog was brought in with bleeding tail, was bandaged and sent on its way. Bandage came off and unable to stem the bleeding with it spurting out and back to vets the next day. My vet said he saw exposed bone and it wouldnt shut without a small amputation and stitches. Yet this was not explained and I was advised it would heel. Advice seems a little inaccurate. But as I said they were polite and saw my dog quickly.

22 July 2025
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Reply from Vets Now - Southampton

Hi there, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com highlighting your concerns & indicating which clinic you attended, your pet’s name, the first line of your home address & postcode.

Rated 5 out of 5 stars

They were brilliant with my poorly…

They were brilliant with my poorly puppy. Very friendly & helpful.
The vet was very friendly and informative, help to put us at ease

22 July 2025
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Reply from Vets Now - Southampton

Hi Richard, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Excellent vets during an upsetting time

Our rabbit got very unwell very quickly Sunday night. We used the online service and spoke to a vet who gave us advice on how to few him, and the steps to take after. We ended up having to take him to the vets at Bitterne, and they were helpful and sympathetic. I’m heartbroken to say our Thumper didn’t survive, but I do believe the vets tried their upmost and seemed genuinely saddened he passed. They communicated with us throughout and I cannot fault their service or behaviour during a very difficult and stressful time. I felt very much that these vets are there because they want to help animals, and not for any money. While I hope to never need this service again I will remember the care they showed us and Thumper.

20 July 2025
Unprompted review
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Reply from Vets Now - Southampton

Hi Poppy, thanks for taking the time to leave us a review. Whilst we’re so sorry for your loss, we’re glad our team were there to help during a difficult time.

Rated 5 out of 5 stars

Very efficient service when I really…

Very efficient service when I really needed it to be as my pet was in discomfort. The veterinary practice was great and I was seen quickly. The receptionist was very friendly and helpful.

15 July 2025
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Reply from Vets Now - Southampton

Hi Suzanne, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Vets Now - great service

Had to visit Vets Now Southampton as my cocker spaniel was stung by a wasp out for a walk and went into shock. Phoned and was told strongly advise to visit in person so did so. The care was excellent and everyone made us feel valued. Angelika could not have been kinder and managed to remove the sting and calm him down. The joy on his face when he realised he could walk without pain again was worth the cost on its own.

8 July 2025
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Reply from Vets Now - Southampton

Hi Graeme, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Very kind caring staff

Very kind caring staff. They made a stressful situation a lot better to deal with. The treatment Bella received was first class.

7 July 2025
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Reply from Vets Now - Southampton

Hi Michael, we really appreciate your kind words. We're glad our team were there for you and Bella. Have a lovely day.

Rated 5 out of 5 stars

Always so caring and professional

Always so caring and professional. The vet explained everything to me and answered my questions. Super happy with the service.

5 July 2025
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Reply from Vets Now - Southampton

Hi there, thanks so much for your positive feedback. We really appreciate it.

Rated 5 out of 5 stars

Thankyou …

Couldn’t fault the wonderful staff for helping my buzz, acting fast and saved my boy for every grateful

3 July 2025
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Reply from Vets Now - Southampton

Hi Tara, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Everyone was welcoming and…

Everyone was welcoming and professional. Judith (vet) was especially kind and very professional. I always felt she had my pets best interests at heart. Great work all.

29 May 2025
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Reply from Vets Now - Southampton

Hello, We're happy to hear that everyone made you and your pet feel welcome. It's wonderful to know that you felt your pet's best interests were a priority.

Rated 5 out of 5 stars

Lovely vet ,calm knowledgeable and…

Lovely vet ,calm knowledgeable and really put my mind at ease , though exam ,Sending Derrick home with painkillers

6 June 2025
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Reply from Vets Now - Southampton

Hello, We're happy to hear that our calm and knowledgeable approach eased your mind during Derrick's exam. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Very helpful and professional team

Very helpful and professional team. Looked after my cat Teddy with care and kindness.

21 May 2025
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Reply from Vets Now - Southampton

Hi Sally, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Between vetsnow and the pdsa

Between vetsnow and the pdsa, they saved my dog sparrow as he had sepsis, they were very caring and kept me updated about him. And didn't mind what time I phoned, even in the early hours of the morning

9 May 2025
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Reply from Vets Now - Southampton

Hi Christine, many thanks for your positive feedback. We’re glad we could help you and Sparrow. Have a lovely day.

Rated 5 out of 5 stars

Always amazingly knowledgeable friendly…

Always amazingly knowledgeable friendly and helpful. Thank you once again 😁

8 May 2025
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Reply from Vets Now - Southampton

We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad our team was able to assist you.

Rated 5 out of 5 stars

Great experiencce

Really friendly and welcoming, saw us very quickly.

24 April 2025
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Reply from Vets Now - Southampton

Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Needed Vetsnow twice over Weekendeekend

Needed my dog to be seen twice over the weekend. Very efficient service, kind and welcoming. Nothing negative at all just very grateful they were there for us.

28 April 2025
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Reply from Vets Now - Southampton

Hi Nicola, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

When an animal you love gets sick

When an animal you love gets sick, you need someone to help hold your panic and then pain...

I contacted Vets Now and was able to see them on the same day, on the phone they were great at understanding the sheer panic, confusion I had and were flexible with when I could visit.
Sadly, I did have to leave the vets without my beautiful pet and the woman at the desk asked I wanted some pawprints taken BUT here's where they win the five stars...
a few days later, I received his beautiful pawprints in a card along with a keyring containing some of his fur... I wish I'd thought of doing that before, it was beautiful and honestly made me feel close to my baby again. It warmed my heart which had been a hard thing to do since I'd visited. It also contained seeds for forget-me-not flowers and this kind of thought is what helps someone get through grief.

When there is NHS for humans, there is Vets now for animals and making those hard journeys easier, stress-free and affordable. Thank you for caring about me, my grief and allowing me to keep part of my boy with me forever.

24 April 2025
Unprompted review
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Reply from Vets Now - Southampton

Hi Chloe, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Friendly

Friendly. Welcoming. Excellent with my dog. Treatment was excellent. Caring. Kept me updated at all times.

20 April 2025
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Reply from Vets Now - Southampton

Hi Michaela, thanks for your review. We will be sure to pass on your lovely comments to the team. Have a lovely day!

Rated 5 out of 5 stars

Good Friday trip to the vets

The vet was very kind and knowledgeable you felt her really knew his stuff and cared.

18 April 2025
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Reply from Vets Now - Southampton

Hi Hayley, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Speedily got appointment.

Speedily got an appointment and hardly any wait to see vet. Staff very helpful and reassuring. Were given options on how to continue
. Everyone very friendly and efficient.

13 April 2025
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Reply from Vets Now - Southampton

Hi Steven, we really appreciate you taking the time to leave us a review. Have a lovely day.

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