Vets Now - Milton Keynes Reviews 

158
TrustScore 4 out of 5

4.0

Fyfield Barrow, MK7 7AN Milton Keynes, GB


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Rated 1 out of 5 stars

Vet was lovely. Charges are absolutely crazy. We were there 5 minutes or less and charge was over £400. I was asked if I would be putting the charge through insurance and was told there would be an ex... See more

Company replied

Rated 4 out of 5 stars

Referral was very efficient.We were at the out of hours surgery within 15 mins of the initial call.Waiting was minimal considering there were a number of pets ahead of us.the vet was very good at calm... See more

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Rated 5 out of 5 stars

The staff at Vets Now Milton Keynes were very helpful and friendly, the vet saw our cat Kiki straight away a pedigree Bengal cat 12 years old. She was very thorough with Kiki and instructed us what to... See more

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Rated 5 out of 5 stars

Contacted vets now in Milton Keynes when my dog ingested rat poison. Staff were extremely helpful and polite and acted rapidly to treat my pet. Vet we saw was absolutely amazing. Not only did she act... See more

Company replied


Company details

  1. Emergency Veterinarian Service
  2. Veterinarian

About Vets Now - Milton Keynes

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

  • Fyfield Barrow, MK7 7AN, Milton Keynes, United Kingdom

  • 01908 417312

4.0

Great

TrustScore 4 out of 5

158 reviews

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4.0

All reviews

(158)

1,899 reviews in the last 12 months

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Rated 5 out of 5 stars

Kind and efficient

I recently visited the Milton Keynes vets now during out of hours with a poorly hamster. I was greeted by lovely receptionists and a calm waiting area. Our wait was around 10-20 minutes and the vet was thorough, kind and sympathetic and gave us options for our pet swiftly.
We were prescribed medication but unfortunately after a few days he passed away. The vets were kind enough to consult with me over the phone about confirming the passing and what to do next. Couldn’t have asked for a better support system for me, my family and my pet. Would highly recommend!

28 May 2023
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Reply from Vets Now - Milton Keynes

Hi Molly, thanks for taking the time to leave us a review. Whilst we’re so sorry for your loss, we’re glad our team were there to help during a difficult time.

Rated 5 out of 5 stars

The vets were all very friendly and…

The vets were all very friendly and they were quick to see our poorly dog, I rang them multiple times during the night for advice and they were so helpful and really put my mind at rest. They were fantastic.

28 May 2023
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Reply from Vets Now - Milton Keynes

Hi Francesca, we really appreciate your kind words. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. We hope you have a great day.

Rated 4 out of 5 stars

Fantastic care at a very difficult time

The staff were so helpful and friendly and gave me lots of unsettling information in the kindest and most effective way possible. No one wants to be in an emergency situation with their beloved pet late at night, but Vets Now made it the best experience possible. My little boy cat is now home and recovering after several life threatening conditions arising from a blocked bladder. The communication from the vets was excellent throughout, and their knowledge and skill was second to none!

The only thing I would have liked more transparency on was the bill. I'm still not sure what I paid for with my deposit, as it was much larger than the excess on my insurance. I paid £250 which included an admin fee and 'some other bits and pieces', but at my local vets, the fee for the same service was £6! No one wants to think about money at a time like that, but it's really important to have clarity.

16 May 2023
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Reply from Vets Now - Milton Keynes

Hi Kate, thank you for taking the time to leave a review. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Rated 5 out of 5 stars

Although it turned out to be a non…

Although it turned out to be a non emergency I was really impressed by how kind everyone was ...my lurcher was displaying very strange symptoms which was quite worrying, however, he was fine!!

11 May 2023
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Reply from Vets Now - Milton Keynes

Hi Linda, thanks so much for your positive feedback. We really appreciate it. We’re glad we could help you and your pet. Have a lovely day.

Rated 5 out of 5 stars

Very professional

Very professional. Put my mind at ease. And really Looked after my dog.

14 May 2023
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Reply from Vets Now - Milton Keynes

Hi Marion, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Very quick

Very quick, efficient and professional

7 May 2023
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Reply from Vets Now - Milton Keynes

Hi Robert, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a nice day.

Rated 5 out of 5 stars

Very good

Very good , seen straight away and very helpful with explaining all options in laymens terms BUT did give some medication that wasn’t needed so turned out to be extremely expensive but necessary.

9 May 2023
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Reply from Vets Now - Milton Keynes

Hi Mary, we really appreciate you taking the time to leave us a review. We’re glad you were happy with the service provided by our team.
Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Rated 1 out of 5 stars

The treatment he received Sunday night…

The treatment he received Sunday night caused heart failure. Metacam and gabepentin should not be given to cats with a heart condition. He was diagnosed Sunday with Arthritis and Monday had to be put down as fluid on lungs and heart failure worsened by medications. Vet on Monday was lovely however due to misdiagnosis Sunday led to his death

7 May 2023
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Reply from Vets Now - Milton Keynes

Hi Michelle, Our Complaints team are looking into this for you and will be in touch once they carry out a full investigation.

Rated 5 out of 5 stars

David was really friendly

David was really friendly. He took the time to listen and asked plenty of questions. I sent a video of our tortoise to him during the consultation as her symptoms were on and off. He sent an email following the consultation, clarifying what we had discussed. He also included the details of a local vet who specialises in reptiles. I was more than happy with the service and David put my mind at rest. I made an appointment with the vet that David shared details of and our tortoise is now on a course of treatment.

20 April 2023
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Reply from Vets Now - Milton Keynes

Hi Andy, thanks for taking the time to leave us a review. We really appreciate it. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. We’ll be sure to pass on your encouraging feedback to our team.

Rated 5 out of 5 stars

excellent service at a difficult time

excellent service at a difficult time, worried about Briar my chihuahua and they were supportive and understanding whilst had Briars welfare as their priority

1 April 2023
Unprompted review
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Reply from Vets Now - Milton Keynes

Hi Sue, thanks for taking the time to leave us a review. We’ll be sure to pass on your encouraging feedback to our team.

Rated 5 out of 5 stars

Caring and compassionate

All the staff were so compassionate and genuinely very pleased when it turned out there really wasn't anything much wrong with my cat! :-)

8 April 2023
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Reply from Vets Now - Milton Keynes

Hi Rachel, thanks for sharing your feedback. I’m so pleased our team could be there for you when you needed us most.

Rated 5 out of 5 stars

We were met in the reception and taken…

We were met in the reception and taken into a room with our girl. We were left with her so we could give her all our love and say our goodbyes. The vet came in with a blanket for her and gave her her final injection. We covered her with the blanket and stayed with her until she passed away peacefully. At no time did we feel rushed, just allowed to take our time and were treated with the utmost care and respect throughout

19 February 2023
Unprompted review
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Reply from Vets Now - Milton Keynes

Hi Tracy, we’re all animal lovers at Vets Now and understand how hard the loss of a pet can be. Our thoughts are with you at this difficult time.

Rated 5 out of 5 stars

Beyond the call of duty with empathy and understanding

I actually don't know where to start with this. Me and my husband could not be more appreciative or grateful for all the vet and his team did to save my dogs life after he became seriously ill during an operation. The stress they were under for 72 hours, the sheer amount they went above and beyond to get what my dog needed, the communication, the empathy, the understanding of our circumstances when I couldn't move my dog to emergency care by car, on collecting my dog the sheer outpouring of care for us was just beyond words. Their skills, knowledge and experience shone through and we absolutely could not be any more grateful than we are. THANK YOU THANK YOU THANK YOU

29 March 2023
Unprompted review
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Reply from Vets Now - Milton Keynes

Hi Sharon, many thanks for your positive feedback. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

The service was outstanding

The service was outstanding. Tinks was treated beautifully and thoroughly and I was treated with courtesy and respect.

23 March 2023
Unprompted review
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Reply from Vets Now - Milton Keynes

HI Alexandra, we’re happy we could be there for you and your pet when you needed us.

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