Usay Compare Reviews 

25,611
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 4,023 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and patient, providing clear explanations without pressure and making the process feel seamless. Many people found the service exceptional, noting its efficiency and ease, which made securing policies straightforward. Consumers also appreciated the competitive pricing and the ability to find better coverage at a fair, affordable rate, often resulting in significant savings. However, some people were dissatisfied with the overall experience, describing it as dreadful or horrible.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many expressing high satisfaction and praising the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism and... See more

Price

Customers report positive experiences with pricing, often finding great policies at fair and affordable... See more

User experience

Clients share positive opinions on user experience, finding the process easy, helpful, and stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional, not pushy, informative, listened to our needs and that we had done other comparisons. Very happy to email the information to us so that we could have a proper look and discuss thing... See more

Company replied

Rated 5 out of 5 stars

I had a lovely lady called Kiran who made things so much easier for me to decide who to go with. She gave me a few options and made the whole process seem less. I’ve been playing with the idea of join... See more

Company replied

Rated 5 out of 5 stars

Sonny responded on the day to my query was patient explaining the options and answered all my questions. He supplied addition details as I requested and came back to me exactly when I asked him... See more

Company replied

Rated 5 out of 5 stars

I was a bit sceptical to begin with, expecting “salesman” speak without actually listening. David was really clear and didn’t pressure me. Glad l spoke to him first, if l had just recieved written det... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
Home About Us Blog Get a Quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(25,611)

3,627 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Oliver B was amazing

Oliver B was amazing, sent me all the relevant information I requested and gave me a few options

16 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that Oliver was able to provide you with all the information you needed and offer helpful options.

Rated 5 out of 5 stars

Tina Dean was was the tops.

Tina Dean was very bright, friendly, helpful and totally professional in her dealings with me today. Tina arranged and excellent price for our Medical Insurance renewal.

17 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that your found Tina to be bright, friendly, helpful, and professional. It's wonderful to know that an excellent price was arranged for your medical insurance renewal.

Rated 5 out of 5 stars

Spoke to a Lovely guy called Bondi…

Spoke to a Lovely guy called Bondi Bicknell the other day, regarding Healthcare, He was very Professional, very thorough, he explained in good detail 💯, because i sometimes find stuff like that hard to take in, he was
easy to talk to, Listened etc.. Credit to the company.. Excellent Customer Service, 💯, so yh Thanks for your help.. Amber

15 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your experience. We're delighted to hear that you found Bondi so professional and thorough, and that his explanation was clear. We're glad you found it easy to talk to him and he really listened.

Rated 4 out of 5 stars

Ten out of Ten for Ben

Ben Horsley was very informative without putting on pressure. He told me about the medical insurance I needed . It wasn't about getting as much out of me as possible. Very positive experience.

15 July 2026
Usay Compare logo

Reply from Usay Compare

We are delighted to hear that your experience was so positive and informative! It's wonderful to know that you felt well-informed without any pressure.

Rated 5 out of 5 stars

Excellent service from your advisor

Excellent service from your advisor, James Heaton

16 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your positive feedback with us. We are so glad to hear that the service James provided was excellent. Thank you for letting us know.

Rated 5 out of 5 stars

I had an excellent experience in terms…

I had an excellent experience in terms of reliability, helpfulness,attention to my specific needs . Steve Wraith was my advisor and I can highly commend his professionalism and service.

16 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that you had an excellent experience and that Steve provided professional service and attention to your specific needs.

Rated 5 out of 5 stars

No pressure what so ever

No pressure what so ever. We spent serveral days back and forth with questions and I never felt it was a problem for them.

1 July 2026
Usay Compare logo

Reply from Usay Compare

We're so glad you felt no pressure and that Mike answered all your questions over several days without any issues.

Rated 5 out of 5 stars

Liam was an excellent salesman

Liam was an excellent salesman. He listened carefully to my needs and built a high level of trust. I am very satisfied with the overall service provided by USayCompare.

15 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that Liam listened carefully to your needs and built a high level of trust.

Rated 5 out of 5 stars

A very professional service.

I received a call from Daniel following my online enquiry. Necessary details were discussed to inform him of my needs. Everything was explained clearly and my questions answered appropriately. I didn’t feel pressured to take out a policy and in fact I was able to take several days to consider my options before making a decision. Having decided to take out the policy everything has been dealt with very quickly and I have already received hard copy from Usay Compare. Thank you Daniel

15 July 2026
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear about your positive experience! It's wonderful to know that Daniel provided clear explanations and answered all your questions without pressure, allowing you time to make an informed decision. We're glad the process was quick and efficient for you.

Rated 2 out of 5 stars

Very helpful when you want to take out…

Very helpful when you want to take out a policy, but not so helpful when you don't want to renew a policy. I emailed, telephoned and wrote a letter saying I didn't wish to renew my policy. I eventually spoke to a person on the telephone, but I have never received a formal confirmation that my policy has been cancelled. Fortunately I had deleted the direct debit.

7 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

Thank you for leaving a review. We appreciate you bringing this to our attention. We are sorry to hear about the service you received and the impression it left. Your comments have been passed to the relevant department in the hope they can look into their procedures and ensure the service is always to the standard we expect it to be.

Rated 5 out of 5 stars

Annual review 26

Jordan understood our requirements and advised clearly and came up with an acceptable result

14 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you taking the time to leave your review. We're so glad to hear that Rob understood your requirements and provided clear advice, leading to a positive outcome.

Rated 5 out of 5 stars

I found them to be very helpful and…

I found them to be very helpful and efficient they also took the time to go over things and explained them to me.

8 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're glad to hear that Taylor was helpful and efficient, and took the time to explain everything clearly.

Rated 5 out of 5 stars

Private medical saving

Your advicer
explained everything and didn't push for me to accept quote and most of all saved me a great deal of money for the same same cover couldn't have asked for more

6 July 2026
Usay Compare logo

Reply from Usay Compare

We're delighted to hear that Taylor provided a clear explanation, didn't pressure you, and helped you save money on your cover. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Excellent service from Usay

Excellent service from Usay. Sam was persistent, but never intrusive. He provided good sound advice about the products, with a quick turnaround of quotes. He patiently arranged and rearranged calls to meet my own convenience over a period of several months. I said from the outset that I wanted to compare quotes with other sources, which is what I was able to do. In the end the quote he provided was the most competitive and I purchased the insurance.

10 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your experience with us. We're delighted to hear that Sam provided sound advice. It's great that the calls were arranged to your convenience and that our quote was the most competitive.

Rated 5 out of 5 stars

A very good service

Allan provided an efficient and knowledgeable service meeting my personal.needs perfectly. Arranged phone calls were to time.

14 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that our service was efficient and knowledgeable, and that Allan's scheduled calls were on time.

Rated 5 out of 5 stars

Usay is fully recommended

I found Usay and particularly Tina Dean to be very helpful in finding the best value and most suitable health insurance for us. Dealt with all our queries and found a product for us that met all our requirements. Very satisfied customer.

15 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that you found Tina helpful finding the best value and most suitable health insurance for you.

Rated 5 out of 5 stars

Great customer service

Very clear, direct and helpful, these forms and applications tend to be tedious (as im sure you know) George cut out the leg work and made it a reasonably pleasant experience. Highly recommended

14 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're delighted to hear that our service was clear, direct, and helpful. It's wonderful that George made the experience a pleasant one for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look