Usay Compare Reviews 

25,601
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 4,023 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and patient, providing clear explanations without pressure and making the process feel seamless. Many people found the service exceptional, noting its efficiency and ease, which made securing policies straightforward. Consumers also appreciated the competitive pricing and the ability to find better coverage at a fair, affordable rate, often resulting in significant savings. However, some people were dissatisfied with the overall experience, describing it as dreadful or horrible.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many expressing high satisfaction and praising the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism and... See more

Price

Customers report positive experiences with pricing, often finding great policies at fair and affordable... See more

User experience

Clients share positive opinions on user experience, finding the process easy, helpful, and stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional, not pushy, informative, listened to our needs and that we had done other comparisons. Very happy to email the information to us so that we could have a proper look and discuss thing... See more

Company replied

Rated 5 out of 5 stars

I had a lovely lady called Kiran who made things so much easier for me to decide who to go with. She gave me a few options and made the whole process seem less. I’ve been playing with the idea of join... See more

Company replied

Rated 5 out of 5 stars

Sonny responded on the day to my query was patient explaining the options and answered all my questions. He supplied addition details as I requested and came back to me exactly when I asked him... See more

Company replied

Rated 5 out of 5 stars

I was a bit sceptical to begin with, expecting “salesman” speak without actually listening. David was really clear and didn’t pressure me. Glad l spoke to him first, if l had just recieved written det... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
Home About Us Blog Get a Quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

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4.9

All reviews

(25,601)

4,019 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

quick and easy

quick and easy, good communication

15 July 2026
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Reply from Usay Compare

We're delighted to hear that you found our service quick and easy, and that our communication was good. Thank you for your positive feedback!

Rated 5 out of 5 stars

Friendly to the point conversation

Friendly to the point conversation

Good value proposition

Well handled queries and questions

17 July 2026
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Reply from Usay Compare

We appreciate you sharing your experience. We're so glad to hear that you found our conversations friendly and that your queries were well handled.

Rated 5 out of 5 stars

Very Thorough Service

Very good service. We literally went through every aspect of what my medical insurance would provide. Every detail was analysed before I decided to sign up. It made me feel that I was pretty sure that I had got the best deal possible for my budget.

17 July 2026
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Reply from Usay Compare

We're delighted to hear that our service helped you understand your medical insurance options thoroughly. It's wonderful to know you feel confident in the deal you received.

Rated 5 out of 5 stars

Clear information

Clear information, answered my questions and concerns professionally

10 July 2026
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Reply from Usay Compare

We're so pleased to hear that you received clear information and that your questions and concerns were professionally addressed. Thank you for your positive feedback!

Rated 5 out of 5 stars

Very positive, professional experience and pleased with the policy that was sold to us.

Very professional, not pushy, informative, listened to our needs and that we had done other comparisons. Very happy to email the information to us so that we could have a proper look and discuss things. Happy to organise a follow up phone call the following day. Very prompt. We decided to sign up to the policy he suggested at which point he went through everything and explained everything including what wouldn’t be covered. Over all a very positive experience.

17 July 2026
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Reply from Usay Compare

We appreciate you sharing your experience. We're happy to hear that you found Zee's approach to be professional and informative. It's great to know that you had a very positive experience overall.

Rated 5 out of 5 stars

Private healthcare

I received excellent professional advice, Dan the advisor was extremely knowledgeable and approachable.

10 July 2026
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Reply from Usay Compare

We appreciate you taking the time to leave your review. We're glad to hear that Dan was knowledgeable and approachable, and provided excellent professional advice.

Rated 5 out of 5 stars

Joe was very good at his job told me…

Joe was very good at his job told me everything that he had and help with the question i put to him and he answered ever one off them like he no i was going to ask him

16 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that everything was explained thoroughly and that Joe answered all your questions.

Rated 1 out of 5 stars

Harassed with multiple phone calls

My wife and I signed up for their private medical cover and paid for the full year. When the year came to an end, we received a call asking if we wished to extend for another year. We said no, and the member of staff told us they would cancel this for us.

Instead, I then received at least 2-3 calls a week asking if I wanted to renew. Every single time, I repeated that I thought I had already cancelled. They then launched into their sales pitch about how they could make it cheaper, and even asked what I would do if my wife or I got sick tomorrow, using scare tactics to try and keep us signed up.

Honestly, it was a horrible experience. They make it so easy to sign up but so difficult to leave. This is disgusting behaviour from a company that should know better. They have lost a customer for good, and I will never recommend them to anyone who asks.

16 July 2026
Unprompted review
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Reply from Usay Compare

We appreciate you bringing this to our attention. We are sorry to hear about the service you received and the impression it left. We have logged a complaint and will review this internally to ensure our service aligns with expectations. Thank you for your feedback.

Rated 5 out of 5 stars

I just took out a health policy with…

I just took out a health policy with Mike Bowden what a great help to set up and very open to give me direct contact .Keep it up and thankyou

17 July 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear that setting up your health policy was a great experience and that you appreciated the direct contact with Mike. We appreciate you sharing your positive feedback!

Rated 5 out of 5 stars

Oliver B was amazing

Oliver B was amazing, sent me all the relevant information I requested and gave me a few options

16 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that Oliver was able to provide you with all the information you needed and offer helpful options.

Rated 5 out of 5 stars

Tina Dean was was the tops.

Tina Dean was very bright, friendly, helpful and totally professional in her dealings with me today. Tina arranged and excellent price for our Medical Insurance renewal.

17 July 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear that your found Tina to be bright, friendly, helpful, and professional. It's wonderful to know that an excellent price was arranged for your medical insurance renewal.

Rated 5 out of 5 stars

Spoke to a Lovely guy called Bondi…

Spoke to a Lovely guy called Bondi Bicknell the other day, regarding Healthcare, He was very Professional, very thorough, he explained in good detail 💯, because i sometimes find stuff like that hard to take in, he was
easy to talk to, Listened etc.. Credit to the company.. Excellent Customer Service, 💯, so yh Thanks for your help.. Amber

15 July 2026
Unprompted review
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Reply from Usay Compare

We appreciate you sharing your experience. We're delighted to hear that you found Bondi so professional and thorough, and that his explanation was clear. We're glad you found it easy to talk to him and he really listened.

Rated 4 out of 5 stars

Ten out of Ten for Ben

Ben Horsley was very informative without putting on pressure. He told me about the medical insurance I needed . It wasn't about getting as much out of me as possible. Very positive experience.

15 July 2026
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Reply from Usay Compare

We are delighted to hear that your experience was so positive and informative! It's wonderful to know that you felt well-informed without any pressure.

Rated 5 out of 5 stars

Excellent service from your advisor

Excellent service from your advisor, James Heaton

16 July 2026
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Reply from Usay Compare

We appreciate you sharing your positive feedback with us. We are so glad to hear that the service James provided was excellent. Thank you for letting us know.

Rated 5 out of 5 stars

I had an excellent experience in terms…

I had an excellent experience in terms of reliability, helpfulness,attention to my specific needs . Steve Wraith was my advisor and I can highly commend his professionalism and service.

16 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that you had an excellent experience and that Steve provided professional service and attention to your specific needs.

Rated 5 out of 5 stars

No pressure what so ever

No pressure what so ever. We spent serveral days back and forth with questions and I never felt it was a problem for them.

1 July 2026
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Reply from Usay Compare

We're so glad you felt no pressure and that Mike answered all your questions over several days without any issues.

Rated 5 out of 5 stars

Liam was an excellent salesman

Liam was an excellent salesman. He listened carefully to my needs and built a high level of trust. I am very satisfied with the overall service provided by USayCompare.

15 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that Liam listened carefully to your needs and built a high level of trust.

Rated 5 out of 5 stars

A very professional service.

I received a call from Daniel following my online enquiry. Necessary details were discussed to inform him of my needs. Everything was explained clearly and my questions answered appropriately. I didn’t feel pressured to take out a policy and in fact I was able to take several days to consider my options before making a decision. Having decided to take out the policy everything has been dealt with very quickly and I have already received hard copy from Usay Compare. Thank you Daniel

15 July 2026
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Reply from Usay Compare

We're so pleased to hear about your positive experience! It's wonderful to know that Daniel provided clear explanations and answered all your questions without pressure, allowing you time to make an informed decision. We're glad the process was quick and efficient for you.

Rated 2 out of 5 stars

Very helpful when you want to take out…

Very helpful when you want to take out a policy, but not so helpful when you don't want to renew a policy. I emailed, telephoned and wrote a letter saying I didn't wish to renew my policy. I eventually spoke to a person on the telephone, but I have never received a formal confirmation that my policy has been cancelled. Fortunately I had deleted the direct debit.

7 July 2026
Unprompted review
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Reply from Usay Compare

Thank you for leaving a review. We appreciate you bringing this to our attention. We are sorry to hear about the service you received and the impression it left. Your comments have been passed to the relevant department in the hope they can look into their procedures and ensure the service is always to the standard we expect it to be.

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