Usay Compare Reviews 

25,621
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 4,012 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and patient approach, making the process clear and stress-free. Many appreciated that advisors provided personalized service without any pressure to commit, ensuring a comfortable decision-making experience. The excellent customer service is frequently highlighted, with people noting the efficiency and ease of their overall interactions. Consumers were particularly satisfied with the pricing, often finding significantly reduced or more affordable premiums compared to their previous policies. The user experience is described as incredibly easy from start to finish, with many feeling well-guided through their options. Reviewers felt listened to and supported, leading to suitable coverage and peace of mind.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers mention positive feedback about service, highlighting the helpful and professional approach of... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, knowledge, and... See more

Price

Customers had positive experiences with price, with many reporting significant reductions in premiums and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process easy, clear, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a 20 year old female who just wants better healthcare and advice usay compare is definitely the way to go. Daniel was excellent as he provided personalised service tailored to my needs, gave me lot... See more

Rated 5 out of 5 stars

My client account manager, Nick Hanney was very knowledgeable. I did not feel rushed into making a decision at any time. I also felt he was helping me chose the right provider for the needs of my husb... See more

Company replied

Rated 5 out of 5 stars

Eoin was a pleasure to deal with throughout the entire process. He took the time to clearly explain everything, answered all my questions with patience, and made sure everything went smoothly from sta... See more

Company replied

Rated 5 out of 5 stars

I was a bit sceptical to begin with, expecting “salesman” speak without actually listening. David was really clear and didn’t pressure me. Glad l spoke to him first, if l had just recieved written det... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

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4.9

All reviews

(25,621)

3,633 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A mother's relief

Joe Norton explained everything so thoroughly to me. He helped me with decisions i was wary to make . In the end I was very happy to take out a policy that would look after my daughter with her judo career

22 July 2026
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Reply from Usay Compare

We're delighted to hear that Joe thoroughly explained everything and helped you make decisions. We're especially glad you're happy with a policy that will look after your daughter.

Rated 4 out of 5 stars

Very pleasant man that I dealt with

Very pleasant man that I dealt with, very helpful, got me what I wanted

15 July 2026
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Reply from Usay Compare

We appreciate your feedback and are so glad to hear that you found Sam helpful and that you got what you were seeking.

Rated 5 out of 5 stars

Superstar Zach Hayes at Usay Compare.

Zach Hayes got in touch with me from Usay Compare after I did some general Google-ing for private health insurance quotes amongst the biggest providers (Bupa, AXA, Vitality, and Aviva). I would advise anyone to talk to Usay Compare, particularly if they are like me and are brand new to considering and navigating the private healthcare insurance provider market. Zach was knowledgeable, professional and so patient in answering all my questions and helping me review and compare my private health insurance provider and package options. My only regret is that I had not got in touch with Usay Compare sooner in life to sort out this cover! Zach provided the kind of exemplary customer service you often only hope to receive but rarely do. A big part of why I said yes to my chosen private health insurance package is because of Zach and the ongoing support I have received from Usay Compare. Having that contact you know you can reach out to at anytime and provide the reassurance and knowledge you need makes all the difference.

23 July 2026
Unprompted review
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Reply from Usay Compare

We are so glad to hear about your positive experience with Zach, especially as you navigated the private healthcare insurance market for the first time. It is wonderful to know that our support made such a significant difference in your decision-making process. We truly appreciate you sharing your feedback and highlighting the service you received. We are committed to providing ongoing assistance and reassurance to all our clients.

Rated 5 out of 5 stars

Advice

Clear, easerly understood information provided

22 July 2026
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Reply from Usay Compare

We are so glad to hear that you found the information Daniel provided clear and easy to understand. We appreciate your positive feedback!

Rated 5 out of 5 stars

Very pleased with the service I…

Very pleased with the service I received from Michael.
He explained everything clearly, and succeeded in getting me a very good quote, which suited perfectly
Our requirements.
His quote was the best out of six I received, for cover
and price. Well done Michael.

21 July 2026
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Reply from Usay Compare

We're happy to hear that you were pleased with the service you received. It's great to know that Michael explained everything clearly and that you received a very good quote that suited your requirements perfectly.

Rated 5 out of 5 stars

Most effective consultation which…

Most effective consultation which enable me to choose right plan and present sufficient facts to take firm decisions. Thanks to Joshua for his patience and Kind support.

22 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that you found Joshua so helpful when helping you choose the right plan and make informed decisions. We're also glad to know that our team provided patient and kind support.

Rated 5 out of 5 stars

Great service

Great service. The sales consultant was patient

23 July 2026
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Reply from Usay Compare

We appreciate you sharing your positive experience with our service. We are glad to hear that Daniel was patient and provided great service.

Rated 5 out of 5 stars

Excellent customer service

Charlie was patient, friendly and helpful. I was very impressed and highly satisfied with his service and would recommend.

22 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that our service was impressive and that you would recommend Charlie.

Rated 5 out of 5 stars

Smooth process

Eoin was great to deal with. He was very helpful in explaining everything and helped make the process smooth.

9 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that our team member was helpful in explaining everything and made the process smooth for you.

Rated 5 out of 5 stars

Easy to understand and stress-free

The advisor i spoke to was very clear and made sure i understood everything he was telling me. After the first phone call, he sent the documents so I could read through in my own time before making a decision. The whole process was easy to manage and stress-free.

21 July 2026
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Reply from Usay Compare

We're so pleased to hear that Jake was clear and that you felt you understood everything. We're glad the process was easy and stress-free for you.

Rated 5 out of 5 stars

Andy provided me with all the…

Andy provided me with all the information I needed to make the right decision. He answered all my questions and clarified all my doubts
I am really grateful for the service given.

21 July 2026
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Reply from Usay Compare

We're so pleased to hear that Andrew provided you with all the information you needed. We appreciate your kind words about the service you received.

Rated 5 out of 5 stars

Speaking with Luke Watson

I spoke with Luke Watson who talked me through the policy. He wasn't pushy and didn't rush through anything. Explained all I needed to know and made sure I was happy with everything.

21 July 2026
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Reply from Usay Compare

We're delighted to hear that Luke provided such a clear and unhurried explanation of the policy, ensuring your complete satisfaction. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Daniel was outstanding , brilliant service .

Daniel was outstanding great knowledge really helpful , patient , kind and considerate to our situation and he did an excellent job guiding us to the new right policy for us .
Really impressive and a huge credit to your company .

21 July 2026
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Reply from Usay Compare

We're so happy to hear about your positive experience! We appreciate your feedback and are glad Daniel provided excellent guidance and support, finding the right policy for you.

Rated 5 out of 5 stars

Steve was very helpful and knowledgeble…

Steve was very helpful and knowledgeble on the subject of medical Insurance, and he explained everything in every day language as opposed to 'jargon'

21 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that you found Steve to be helpful and knowledgeable, and it's so great he explained everything clearly without using jargon.

Rated 5 out of 5 stars

Amazing service

Alfie Irving was incredible!
Very chatty and welcoming, explained everything that was needed in good time. Understood and catered for my requirements for medical health

21 July 2026
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Reply from Usay Compare

We're so pleased to hear that Alfie explained everything clearly and catered to your medical health requirements.

Rated 5 out of 5 stars

Wonderful and understanding…

The advisor I spoke to Andy was very patient and understanding. I felt listened and supported and the plan I was given works really well for me. It was the best plan for my financial circumstances and is very reasonable. The consultation was both thorough and well explained without being overly complicated and I am very happy with the service I received. The advisor was so lovely and really understanding and I couldn’t have had a nicer experience. I have neglected by the nhs for a long time and now finally feel like there’s hope for me to improve my health and get the answers I need without judgement or patronisation. This is a wonderful company and I would definitely recommend them to friends and family who might need this kind of cover on the future.

20 July 2026
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Reply from Usay Compare

We are so pleased to hear about your positive experience and how well the plan works for your financial circumstances. It's wonderful to know that you felt listened to and supported, and that the consultation with Andrew was thorough and well-explained. Thank you for recommending us to your friends and family.

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