Usay Compare Reviews 

25,591
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 4,023 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and patient, providing clear explanations without pressure and making the process feel seamless. Many people found the service exceptional, noting its efficiency and ease, which made securing policies straightforward. Consumers also appreciated the competitive pricing and the ability to find better coverage at a fair, affordable rate, often resulting in significant savings. However, some people were dissatisfied with the overall experience, describing it as dreadful or horrible.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many expressing high satisfaction and praising the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism and... See more

Price

Customers report positive experiences with pricing, often finding great policies at fair and affordable... See more

User experience

Clients share positive opinions on user experience, finding the process easy, helpful, and stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional, not pushy, informative, listened to our needs and that we had done other comparisons. Very happy to email the information to us so that we could have a proper look and discuss thing... See more

Company replied

Rated 5 out of 5 stars

I had a lovely lady called Kiran who made things so much easier for me to decide who to go with. She gave me a few options and made the whole process seem less. I’ve been playing with the idea of join... See more

Company replied

Rated 5 out of 5 stars

Sonny responded on the day to my query was patient explaining the options and answered all my questions. He supplied addition details as I requested and came back to me exactly when I asked him... See more

Company replied

Rated 5 out of 5 stars

I was a bit sceptical to begin with, expecting “salesman” speak without actually listening. David was really clear and didn’t pressure me. Glad l spoke to him first, if l had just recieved written det... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
Home About Us Blog Get a Quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(25,591)

4,006 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Jovianne Beeby is knowledgeable, efficient, hands on, follow up, patient and very clear on all explanations on the policies and quotations. She is very professional and courteous.

24 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback about Jovianne. We're so pleased to hear that you found her knowledgeable, and that she provided clear explanations on policies and quotations.

Rated 5 out of 5 stars

Best value for money cover

Found best value for money cover that met all my requirements and budget. Saved me a significant amount in premium compared to what I was able to secure through my own efforts.

24 July 2026
Usay Compare logo

Reply from Usay Compare

We're delighted to hear you found a cover that perfectly met your requirements and budget, and that we could help you save a significant amount on your premium.

Rated 5 out of 5 stars

Could not have been better

The adviser I spoke to was extremely knowledgable, he was able to answer all my questions and gave me examples to ensure I understood correctly. I cannot praise him enough for helping me through what could have been difficult to decide on the type of medical insurance was be the correct one for me. Employee of the year is Sam!

22 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that you found Sam to be so knowledgeable. It's wonderful to know you had such a positive experience. Thank you.

Rated 5 out of 5 stars

Speaking to a real person (as opposed…

Speaking to a real person (as opposed to a virtual assistant)who clearly knew his stuff was a great advantage. There was no bias or 'push' toward a particular scheme and all my questions were comprehensively answered.
He called back exactly when he said he would and the whole transaction was stress free from start to finish. At no point did I feel pressed to take out a policy which flies in the face of my experience with some other providers.

24 July 2026
Usay Compare logo

Reply from Usay Compare

We're happy to hear that you found Steve's assistance comprehensive and unbiased. It's great to know that the transaction was stress-free and that you felt no pressure throughout the process.

Rated 5 out of 5 stars

Efficient

Efficient, concise, in finding best option, good recommendation .

17 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your positive feedback. We're glad we could help you find the best option and provide a good recommendation.

Rated 5 out of 5 stars

The Staff was brilliant clear and easy…

The Staff was brilliant clear and easy to understand very helpful

17 July 2026
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that Oliver was clear and easy to understand. Thank you for your very kind feedback!

Rated 5 out of 5 stars

Highly recommended Medical Insurance service

We found the whole process very relaxed, no pressure and fully explained. The representative Jay, was without doubt a credit to his company.

24 July 2026
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that you found the process relaxed and fully explained. We're especially glad that Jay was a credit to the company.

Rated 5 out of 5 stars

A detailed and thorough discussion with…

A detailed and thorough discussion with a knowledgable adviser meant I could make a decision on moving my families PMI confidently.

24 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're so glad to hear that a detailed discussion with Lewis helped you confidently make a decision for your family.

Rated 5 out of 5 stars

Fantastic experience i We taken out the health Insurance,

Hi We taken out the health Insurance,
The customer service was fantastic,
Benjamin,
Look after us and he was very helpful with explaining everything in detail,
Thank you ,
Best regards, Mrs Kaur

23 July 2026
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that you had such a positive experience with Ben's customer service. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I wanted to find a good health…

I wanted to find a good health insurance policy for an older person like myself but wasnt sure where to look or what i wanted from a policy as insuring my health is all new to me. I wasnt sure how much was the right amount to be paying. So Usay Compare was really easy and helpful. In one phone call they found me a great policy at a fair affordable price. I would check them out if you have been thinking about getting health insurance.

16 July 2026
Usay Compare logo

Reply from Usay Compare

We are so glad to hear that we could make the process of finding health insurance straightforward and stress-free for you. It's wonderful to know that Sam was able to help you secure a great policy at an affordable price, especially since this was a new experience for you. We truly appreciate you sharing your positive feedback and recommendation!

Rated 5 out of 5 stars

Great people to deal with

Great people to deal with - very clearly explained the options and made a great recommendation once my needs were understood - thank you

10 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that Harry clearly explained the options and made a great recommendation that met your needs.

Rated 5 out of 5 stars

Heath insurance

I had a very comprehensive detailed account for my needs with health insurance. George the person I was dealing with answered all my questions professionally and I was confident I was buying the right thing

24 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that you received a comprehensive and detailed account for your health insurance needs. We're delighted that George answered all your questions professionally, ensuring you felt confident in your final choice.

Rated 5 out of 5 stars

I had a lovely lady called Kiran who…

I had a lovely lady called Kiran who made things so much easier for me to decide who to go with. She gave me a few options and made the whole process seem less. I’ve been playing with the idea of joining a private health insurance and having someone to talk to directly then robots online was a great touch. I ended up with a cover I’m happy with and Kiran guided me exceptionally well. Couldn’t of asked for a better service

23 July 2026
Usay Compare logo

Reply from Usay Compare

We are so pleased to hear about your excellent experience. It's wonderful to know that Kiran provided clear options and made the process of choosing private health insurance much easier for you. We're delighted you found the conversation helpful and are happy with your cover!

Rated 5 out of 5 stars

My rep Archie was a gem

My rep Archie was a gem. He was immensely patient and waited through a turbulent family upheaval until I could give him my full attention again. He answered all my queries patiently and good humouredly and was not in the least pushy.

23 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're happy to hear Archie's service was patient and good-humored, and that you felt no pressure.

Rated 5 out of 5 stars

Steve was extremely friendly

Steve was extremely friendly, helpful and knowledgeable. We would be happy to recommend him to friends in the same position as us

23 July 2026
Usay Compare logo

Reply from Usay Compare

We're so glad to hear that you found Steve to be friendly, helpful, and knowledgeable. We're also pleased that you would recommend him to others.

Rated 5 out of 5 stars

Absolutely great customer service from…

Absolutely great customer service from Samer djouhri helped every step and gave us the best advice and cover

16 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're glad to hear that Sam provided great customer service, helped every step, and offered the best advice and cover.

Rated 5 out of 5 stars

Luke McManus

Luke McManus

Very Knowledgeable and very patient
very Helpfull explaining everything
10 out off 10

23 July 2026
Usay Compare logo

Reply from Usay Compare

We are so glad to hear that you found Luke so knowledgeable and patient, and that he was helpful in explaining everything. Thank you for your wonderful feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look