Usay Compare Reviews 

25,491
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 4,043 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and helpful, often highlighting their ability to explain complex information clearly. The service provided is frequently described as excellent, with many appreciating the straightforward and seamless process from initial contact to policy finalization. Reviewers often found the pricing competitive, securing better deals or more cost-effective policies. Many consumers highlighted exceptional customer service, noting agents were attentive, patient, and ensured all questions were answered thoroughly, allowing ample time to consider options and make informed decisions without pressure.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of the... See more

Customer service

Customers had positive experiences with customer service, highlighting the professionalism, helpfulness, and... See more

Price

Reviewers mention positive feedback about price, with many customers securing competitive and affordable... See more

User experience

Customers consistently note positive experiences with user experience, describing it as tailored, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to a Lovely guy called Bondi Bicknell the other day, regarding Healthcare, He was very Professional, very thorough, he explained in good detail 💯, because i sometimes find stuff like that h... See more

Rated 5 out of 5 stars

I received a call from Daniel following my online enquiry. Necessary details were discussed to inform him of my needs. Everything was explained clearly and my questions answered appropriately. I didn’... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Usay. Sam was persistent, but never intrusive. He provided good sound advice about the products, with a quick turnaround of quotes. He patiently arranged and rearranged calls to... See more

Company replied

Rated 5 out of 5 stars

Ali Shabaz was genuinely exceptional. I've just semi-retired as CEO of a Public Company, System1 Group PLC & needed to set up my own private medical. Ali was incredibly knowledgeable, diligent, supe... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
Home About Us Blog Get a Quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

25K reviews

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4.9

All reviews

(25,491)

3,908 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spoke to a Lovely guy called Bondi…

Spoke to a Lovely guy called Bondi Bicknell the other day, regarding Healthcare, He was very Professional, very thorough, he explained in good detail 💯, because i sometimes find stuff like that hard to take in, he was
easy to talk to, Listened etc.. Credit to the company.. Excellent Customer Service, 💯, so yh Thanks for your help.. Amber

15 July 2026
Unprompted review
Rated 4 out of 5 stars

Ten out of Ten for Ben

Ben Horsley was very informative without putting on pressure. He told me about the medical insurance I needed . It wasn't about getting as much out of me as possible. Very positive experience.

15 July 2026
Rated 5 out of 5 stars

Liam was an excellent salesman

Liam was an excellent salesman. He listened carefully to my needs and built a high level of trust. I am very satisfied with the overall service provided by USayCompare.

15 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that Liam listened carefully to your needs and built a high level of trust.

Rated 5 out of 5 stars

A very professional service.

I received a call from Daniel following my online enquiry. Necessary details were discussed to inform him of my needs. Everything was explained clearly and my questions answered appropriately. I didn’t feel pressured to take out a policy and in fact I was able to take several days to consider my options before making a decision. Having decided to take out the policy everything has been dealt with very quickly and I have already received hard copy from Usay Compare. Thank you Daniel

15 July 2026
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Reply from Usay Compare

We're so pleased to hear about your positive experience! It's wonderful to know that Daniel provided clear explanations and answered all your questions without pressure, allowing you time to make an informed decision. We're glad the process was quick and efficient for you.

Rated 2 out of 5 stars

Very helpful when you want to take out…

Very helpful when you want to take out a policy, but not so helpful when you don't want to renew a policy. I emailed, telephoned and wrote a letter saying I didn't wish to renew my policy. I eventually spoke to a person on the telephone, but I have never received a formal confirmation that my policy has been cancelled. Fortunately I had deleted the direct debit.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

I found them to be very helpful and…

I found them to be very helpful and efficient they also took the time to go over things and explained them to me.

8 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're glad to hear that Taylor was helpful and efficient, and took the time to explain everything clearly.

Rated 5 out of 5 stars

Private medical saving

Your advicer
explained everything and didn't push for me to accept quote and most of all saved me a great deal of money for the same same cover couldn't have asked for more

6 July 2026
Usay Compare logo

Reply from Usay Compare

We're delighted to hear that Taylor provided a clear explanation, didn't pressure you, and helped you save money on your cover. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Excellent service from Usay

Excellent service from Usay. Sam was persistent, but never intrusive. He provided good sound advice about the products, with a quick turnaround of quotes. He patiently arranged and rearranged calls to meet my own convenience over a period of several months. I said from the outset that I wanted to compare quotes with other sources, which is what I was able to do. In the end the quote he provided was the most competitive and I purchased the insurance.

10 July 2026
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Reply from Usay Compare

We appreciate you sharing your experience with us. We're delighted to hear that Sam provided sound advice. It's great that the calls were arranged to your convenience and that our quote was the most competitive.

Rated 5 out of 5 stars

A very good service

Allan provided an efficient and knowledgeable service meeting my personal.needs perfectly. Arranged phone calls were to time.

14 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that our service was efficient and knowledgeable, and that Allan's scheduled calls were on time.

Rated 5 out of 5 stars

Usay is fully recommended

I found Usay and particularly Tina Dean to be very helpful in finding the best value and most suitable health insurance for us. Dealt with all our queries and found a product for us that met all our requirements. Very satisfied customer.

15 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that you found Tina helpful finding the best value and most suitable health insurance for you.

Rated 5 out of 5 stars

Great customer service

Very clear, direct and helpful, these forms and applications tend to be tedious (as im sure you know) George cut out the leg work and made it a reasonably pleasant experience. Highly recommended

14 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're delighted to hear that our service was clear, direct, and helpful. It's wonderful that George made the experience a pleasant one for you.

Rated 5 out of 5 stars

I was very pleased with usay for both…

I was very pleased with usay for both life & health insurances I took out. I had good & information to make the necessary decisions. After sale service is very good. Thank you usay

30 October 2025
Usay Compare logo

Reply from Usay Compare

We're delighted to hear you were pleased with the information and service you received for both your life and health insurance needs. Thank you for your kind words.

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