Usay Compare Reviews 

25,587
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 4,023 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and patient, providing clear explanations without pressure and making the process feel seamless. Many people found the service exceptional, noting its efficiency and ease, which made securing policies straightforward. Consumers also appreciated the competitive pricing and the ability to find better coverage at a fair, affordable rate, often resulting in significant savings. However, some people were dissatisfied with the overall experience, describing it as dreadful or horrible.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many expressing high satisfaction and praising the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism and... See more

Price

Customers report positive experiences with pricing, often finding great policies at fair and affordable... See more

User experience

Clients share positive opinions on user experience, finding the process easy, helpful, and stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional, not pushy, informative, listened to our needs and that we had done other comparisons. Very happy to email the information to us so that we could have a proper look and discuss thing... See more

Company replied

Rated 5 out of 5 stars

I had a lovely lady called Kiran who made things so much easier for me to decide who to go with. She gave me a few options and made the whole process seem less. I’ve been playing with the idea of join... See more

Company replied

Rated 5 out of 5 stars

Sonny responded on the day to my query was patient explaining the options and answered all my questions. He supplied addition details as I requested and came back to me exactly when I asked him... See more

Company replied

Rated 5 out of 5 stars

I was a bit sceptical to begin with, expecting “salesman” speak without actually listening. David was really clear and didn’t pressure me. Glad l spoke to him first, if l had just recieved written det... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
Home About Us Blog Get a Quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

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4.9

All reviews

(25,587)

3,994 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient service

Efficient service. Excellent advisor, extremely knowledgable and experienced. Would definitely use them again.

16 July 2026
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Reply from Usay Compare

We appreciate you taking the time to share your feedback. We're so glad to hear that you experienced an efficient service and found Dan to be knowledgeable and experienced. We look forward to assisting you again.

Rated 1 out of 5 stars

Be aware

Be aware, this is a Fraud
They promised me coverage for dentistry and health in UK and around the world
No health Card was provided
You have to pay upfront
And no refunds were given to me
I paid £500 a month for over 10 months
I have not been reimbursed
Do not trust

1 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We appreciate you bringing this to our attention. We are sorry to hear about the service you received and the impression it left. This is currently being reviewed internally to ensure our service aligns with expectations.

Rated 5 out of 5 stars

Example of a Customer Focused Organisation at its Best

My overall opinion of this organisation is 100% influenced by my first and only ongoing contact. His name is Joe Tearail, Customer Services Manager. His professionalism and ability to emphasize from start to finish was beyond the norm.
Whatever recruitment and development processes they carryout, they should continue and if Mr Tearail is a true reflection of the companies professionalism and then long may they continue to provide a service.

15 July 2026
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Reply from Usay Compare

We are incredibly grateful for your wonderful feedback and are so pleased to hear about your positive experience with Joe. It's truly rewarding to know that his commitment to professionalism and empathy resonated so strongly with you. We will certainly continue to uphold these values in all our services.

Rated 5 out of 5 stars

Amazing service from Jay

Amazing service from Jay. By switching my health insurance policy, he has saved me a lot of money for a like for like policy! Great service. Jay is friendly but professional and really knows what he’s talking about. I would highly recommend..

22 July 2026
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Reply from Usay Compare

We're delighted to hear that you received amazing service from Jay and that you were able to save money on your health insurance policy. We appreciate your feedback.

Rated 5 out of 5 stars

A mother's relief

Joe Norton explained everything so thoroughly to me. He helped me with decisions i was wary to make . In the end I was very happy to take out a policy that would look after my daughter with her judo career

22 July 2026
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Reply from Usay Compare

We're delighted to hear that Joe thoroughly explained everything and helped you make decisions. We're especially glad you're happy with a policy that will look after your daughter.

Rated 4 out of 5 stars

Very pleasant man that I dealt with

Very pleasant man that I dealt with, very helpful, got me what I wanted

15 July 2026
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Reply from Usay Compare

We appreciate your feedback and are so glad to hear that you found Sam helpful and that you got what you were seeking.

Rated 5 out of 5 stars

Superstar Zach Hayes at Usay Compare.

Zach Hayes got in touch with me from Usay Compare after I did some general Google-ing for private health insurance quotes amongst the biggest providers (Bupa, AXA, Vitality, and Aviva). I would advise anyone to talk to Usay Compare, particularly if they are like me and are brand new to considering and navigating the private healthcare insurance provider market. Zach was knowledgeable, professional and so patient in answering all my questions and helping me review and compare my private health insurance provider and package options. My only regret is that I had not got in touch with Usay Compare sooner in life to sort out this cover! Zach provided the kind of exemplary customer service you often only hope to receive but rarely do. A big part of why I said yes to my chosen private health insurance package is because of Zach and the ongoing support I have received from Usay Compare. Having that contact you know you can reach out to at anytime and provide the reassurance and knowledge you need makes all the difference.

23 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We are so glad to hear about your positive experience with Zach, especially as you navigated the private healthcare insurance market for the first time. It is wonderful to know that our support made such a significant difference in your decision-making process. We truly appreciate you sharing your feedback and highlighting the service you received. We are committed to providing ongoing assistance and reassurance to all our clients.

Rated 5 out of 5 stars

Advice

Clear, easerly understood information provided

22 July 2026
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Reply from Usay Compare

We are so glad to hear that you found the information Daniel provided clear and easy to understand. We appreciate your positive feedback!

Rated 5 out of 5 stars

Very pleased with the service I…

Very pleased with the service I received from Michael.
He explained everything clearly, and succeeded in getting me a very good quote, which suited perfectly
Our requirements.
His quote was the best out of six I received, for cover
and price. Well done Michael.

21 July 2026
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Reply from Usay Compare

We're happy to hear that you were pleased with the service you received. It's great to know that Michael explained everything clearly and that you received a very good quote that suited your requirements perfectly.

Rated 5 out of 5 stars

Most effective consultation which…

Most effective consultation which enable me to choose right plan and present sufficient facts to take firm decisions. Thanks to Joshua for his patience and Kind support.

22 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that you found Joshua so helpful when helping you choose the right plan and make informed decisions. We're also glad to know that our team provided patient and kind support.

Rated 5 out of 5 stars

Great service

Great service. The sales consultant was patient

23 July 2026
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Reply from Usay Compare

We appreciate you sharing your positive experience with our service. We are glad to hear that Daniel was patient and provided great service.

Rated 5 out of 5 stars

Excellent customer service

Charlie was patient, friendly and helpful. I was very impressed and highly satisfied with his service and would recommend.

22 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that our service was impressive and that you would recommend Charlie.

Rated 5 out of 5 stars

Smooth process

Eoin was great to deal with. He was very helpful in explaining everything and helped make the process smooth.

9 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that our team member was helpful in explaining everything and made the process smooth for you.

Rated 5 out of 5 stars

Easy to understand and stress-free

The advisor i spoke to was very clear and made sure i understood everything he was telling me. After the first phone call, he sent the documents so I could read through in my own time before making a decision. The whole process was easy to manage and stress-free.

21 July 2026
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Reply from Usay Compare

We're so pleased to hear that Jake was clear and that you felt you understood everything. We're glad the process was easy and stress-free for you.

Rated 5 out of 5 stars

Andy provided me with all the…

Andy provided me with all the information I needed to make the right decision. He answered all my questions and clarified all my doubts
I am really grateful for the service given.

21 July 2026
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Reply from Usay Compare

We're so pleased to hear that Andrew provided you with all the information you needed. We appreciate your kind words about the service you received.

Rated 5 out of 5 stars

Speaking with Luke Watson

I spoke with Luke Watson who talked me through the policy. He wasn't pushy and didn't rush through anything. Explained all I needed to know and made sure I was happy with everything.

21 July 2026
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Reply from Usay Compare

We're delighted to hear that Luke provided such a clear and unhurried explanation of the policy, ensuring your complete satisfaction. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Daniel was outstanding , brilliant service .

Daniel was outstanding great knowledge really helpful , patient , kind and considerate to our situation and he did an excellent job guiding us to the new right policy for us .
Really impressive and a huge credit to your company .

21 July 2026
Usay Compare logo

Reply from Usay Compare

We're so happy to hear about your positive experience! We appreciate your feedback and are glad Daniel provided excellent guidance and support, finding the right policy for you.

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