UrbanStems Reviews 

I absolutely love getting fresh flowers every week! My UrbanStems subscription has been so wonderful! When I needed help recently with my order, I reached out via the chat on the website and Jhoanna was such a great help. She solved my issue right away and I even got a credit, which I was not expecting! Thank you!

Double flower bouquet ordered ($150) for my Mom for Mother’s Day - shoes shipping label created May1, and it’s now 5/21 and still no flowers. What a farce and utter disappointment!

I made an error and put the incorrect address. Jhoanna jumped in to save the day and was able to get a brand new bouquet sent out. Thanks for the quick solve!

The best order cancelation experience - ever! I ordered a lovely flower arrangement from Urban Stems to be delivered on a particular date. Once I realized that the delivery was FedEX dependent and that there was always a possibility -albeit a very small one - that the flowers would not be delivered on that day, I sadly cancelled my order. The customer service was absolutely fantastic. Carol very quickly sent me a lovely confirmation email to assure me that my order was cancelled and that I didn't have to do anything else anymore. I will definitely order from Urban Stems.

Jhoanna was the best. Communicated super clearly and helped me within minutes. Great customer service + appreciate that they were able to cancel my order close to the delivery time.

Embarrassing doesn't begin to describe it. I ordered a $275 bouquet of flowers (Triple the Pearl) for my husband's birthday and it arrived looking like a 5-day old grocery store arrangement. This is after I had ordered 2 bouquets for my Mom and Mother-In-Law for Mother's Day and both arrived looking terribly wilted and sad...when I reached out to complain they gave me a credit and asked me to give the company another chance, which I did thinking it could have been a fluke. I should have listened to my gut. These flowers are pathetic and the fact that you can't reach customer service in real time to address the situation is incredibly frustrating. I am so embarrassed I'm about to go out and spend way too much on another flower arrangement because I can't let my husband see these.

Angel provided immaculate customer service!

I wanted to write a great review, but your Company fell short, twice. I placed my order but somehow, it had issues and was delayed from Sunday Mothers Day to the Tuesday after. I was contacted by Laira who was extremely helpful. She refunded the entire amount and apologized. Unfortunately, when the flowers arrived, as it was a double order, one bunch was already dead and falling apart while the other looked nice. Not sure what happened, but the process, except for interaction with Laira, was disappointing at best.

Jhoanna made my request easy and effortless. And her response time was super quick! Very helpful.

Great experience with Jhoanna from customer service. I need to change a delivery date, and it was no muss, no fuss, done. Thank you for your help!

ANGEL was great and made things right, I had flowers that were sent to me and did not bloom, and the customer service was great and refunded me for the order.

Imelda and Carol were a huge help in correcting my personal error of not checking the delivery address on my order.

First off, I must say that Carol made my experience as painless as possible. She was very prompt in responding to the issue with my flowers and offered me multiple solutions. What stood out the most was her compassion in making sure I had a Happy outcome. Job well done!!

Angel is one of the Superheroes of Customer service. She is the kind of person that lets you know by example that Urban Stems is working in behalf of the customer’s best interest. I had a significant problem with the flowers that were delivered. It may have been an unusual circumstance because of the tremendous heat wave here in Nevada. The flowers were placed in a neat box and delivered in a timely fashion. However they wilted very quickly- within one day. Nor the usual for a flower delivery in a bouquet, especially on Mother’s Day, Angel made me feel heard and she responded very quickly. She said that my request had been escalated and shared that she was going to take over- that she did. We had a terrific communication and gave me two choices very quickly into our discussion. I wanted to thank her personally for her teamwork effort, her ability to reach out to a customer so quickly and offering my family a very expedient solution. I have a good feeling about re-ordering in the future from Urban Stems as a result of Angel’s, communication skills.

Carol was so helpful and responsive. I made a typo on my order and she was able to get it fixed before shipping so that the recipient never even knew. I really appreciated the quick response and assistance.

I have a problem in that my gift of peonies did not open as expected even after 8 days. I contacted customer service ( Erika) with a description & pictures and they immediately responded with a choice of reimbursement or a replacement. I do not want the sender to know of the problem, so I am getting a replacement on May 20,

Prompt in following up on orders that go awry. Life isn't perfect, neither are flower deliveries; however the folks at Urban Stems always go above and beyond to make things right. Beautiful stems & beautiful service. oxo

I cannot express my gratitude enough for the amazing communication from UrbanStem’s team and their help to immediately resolve the issue at hand. I have been a long time customer already, as their flowers, freshness, and long lasting life are absolutely unmatched. This experience was without a doubt just confirmation that they are absolutely a company I am proud to support, and continue to remain loyal to. 1000000/10, thank you UrbanStems for everything, every time! -Morgan, CA

The delivery of my flowers was late and they were ruined. However, the Happiness Team responded immediately to my complaint and gave me full credit on my account. Turning a negative experience into something positive is a true sign of exemplary customer service.

I had an incredible and rare experience with customer service at UrbanStems. A delivery of mine for Mother's Day was delivered to an incorrect address. While I accepted responsibility for this (when I checked out it brought me to Shop and it redid the delivery address to a default one I use in Shop). I reached out to customer service and Maria was amazing. She actually arranged for me to either receive credit or send a new delivery. I chose a new delivery as this was supposed to be sent to my mother for Mother's Day. While this was going on, the original arrangement I ordered wasn't available due to flower shortages. So Maria upgraded my order for me. The new delivery is to arrive this weekend.

Thank you Maria for such amazing customer service. I will absolutely be using UrbanStems again in the future. Customer service like this is rare these days.

Thank you!
-Eva