Urban Arrow Reviews 

Great ride for the entire family!

After having our baby, we decided to buy an Urban Arrow and it’s been a total game changer for our family. Living in the city center of Amsterdam without a car, this bike has given us an incredible sense of freedom. Our ability to travel as a family has grown exponentially—we can easily visit friends and family, explore new places, and do so without the hassle of public transport or the costs of taxi/shared car use & parking. With the extended battery pack (545), even trips outside Amsterdam are totally doable.

Our baby loves riding in the UA in his Maxi-Cosi, which is easily installed with the UA holders—it’s super cosy and safe for the three of us to ride together.

If there’s one thing we’re still looking forward to, it’s the Raincover Plus—which will be a great addition for staying dry on rainy days!

Overall, we can recommend the Urban Arrow for city-living families looking for a practical, fun, and eco-friendly way to get around.

Been riding the Urban Arrow Family for over a year now and I am very pleased with the bike. We live just outside the city center and have 2 kids so it’s super convenient. Only downside is that after 2 months the metal plate near the wheel started the rust and I was told by the bicycle shop that this is normal. The bike had always been stored inside in the garage. Would expect more considering the price tag.

App works well and is very easy to use.

We love our UA Family - so much easier for getting around our local area and so much fun to just load up the children, the kit and head off along the canals! Our UA has proved itself both on the flat of Nederlands and the hills of the UK - wouldn't swap it for anything!

Our Urban Arrow Family cargo bike has been with us for three years now, and we couldn't image not having it anymore. It was bought just for getting the kids to and from school, but we use it for so much more nowadays, even without the kids. It's an excellently build bike, very comfortable for both the cyclist and passengers. We prefer it over our car and my motorcycle; it's just the best mode of transport we've ever owned. In addition, the one time a minor issue arose, Urban Arrow went above and beyond what any warrantee would have compelled them to do. Sweet!

Build more solid the rack for the shorty should hold 27kg broken never get back to me forget about costumer service almost 2 years no answer

forget about find any spares or proper service centres or mechanics in the uk ! , always waiting over 7 months for the minor of the parts ! terrible costumer service too , forget about fettle , or fully charged , minimun waiting time for any broken parts its over 6 months , you probably would buy your bike to have it seat somewhere and they re not small , so hope you have a garage for it to have it seated to have it fully rusted on the street .
Pd. Did contact multiple times , till the costumer service stopped answering .
We definitely swaping our uas for eav way more reliable and available parts . Thanks .

Cargo bikes in general are a great mobility option and Urban Arrow is the original most widespread electric one. Great experience with young kids. Lots of accessories available and service points when needed. Also very helpful large online community. Best purchase ever!

Review after 24,000 km on my Urbanarrow Family, purchased 5.5 years ago: I love it and use it every day, winter and summer. I have meanwhile replaced motor, battery, gear shift and wheels but that's to be expected after so long distance.

I added the following modifications that I wish had been part of the original package: Suspension seat post, better seat, fastening for tension belts at the box, rear mirror.

Nevertheless: Would buy again 10/10.

The chair was lose, the steering wheel is offset and the backlights wire are torn

These are too many issues for a product costing EUR 7000

Since we don't own a car, this is the primary transportation option for me and the 7 year old. In two years of ownership I've put 14,700 km on it. My only regret is I bought the base model, if I knew we would end up riding it so much I would have upgraded to one of the higher end models.

best cargo bike ever! so easy to maneuver. suspension is perfect. speed is incompetable. quality is all over.

The bike is amazing but you guys need to learn how to pick your distributors got 1 bike in Ireland and it can’t be serviced I have always to wait for 6 month I. Order to service the bike what’s. Waste of my money.

After only 7500 km the rear hub failed and needs to be completely replaced. An expense around 1000 euro.

Contacted Urban Arrow (UA) customer service even though I know the warranty is expired.

The claim was completely rejected and UA tells me to contact the hub manufacturer Enviolo.

By doing some research I found out, that a lot of people have issues with the same type of rear hub.

It’s like buying a BMW with two years of warranty and after 2,5 year the gearbox brakes. Who would expect that even though the warranty is expired? Contacting BMW and is told that you need to call the gearbox manufacturer directly.

It doesn’t make sense and leaves the buyer in an endless chain of companies not talking their responsibility.

I can’t recommend buying an UA if customer service is that poor on an high end bike.

Br. a very disappointed customer

The Urban Arrow cargobike is a well thought product placed in the upper region of the pricerange. The quality is great, but the durability of the tub is a bit dodgy. The Styrofoam is quickly damaged. For the rest thumbs up.

Overall the built quality of Family Next is fantastic. Ride is much smoother compare to Lovens. I bought mine from Maus Fietsen where the assembly service is superior. Great attention to details and amazing delivery service.

The front suspension is a big upgrade. What should also be included ist a nicer seat post (e.g. from By.Schulz). Otherwise I am very happy!

Bought the family bike. After 3 months the steering wheel was very loose, so I brought it back and the dealer concluded a serious manufacturing error and fixed it. 6 months later, the same manufacturing mistake returned, and the bike was now unsafe again. In the meantime the dealer han gone bankrupt, so I contacted a previous dealer of Urban Arrow and had the bike fixed for 250 USD.
I contacted Urban Arrow to have a reimbursment as the bike was seriously unsafe to ride for the second time, within the first 12 months, do to a manufacturing error. Urban Arrow will not do anything, as it was not their own mecanic who fixed the bike. What do they expect? I contacted them for 12 days without a reply and the bike was not safe to ride to a dealer further away.

We bought a family bike as we need it every day. I will not be riding the bike anywhere when it is unsafe, and therefor I had it fixed ASAP.

Urban Arrow is mitigating the damages. This is the second time in 12 months that the bike has become unsafe. Yes, I fixed the problem ASAP with the help of a previously certified Urban Arrow Mecanic.