Hi every year we joined eurobike Messe our brand name is rhosus , we olso build up e cargo and city bike, when ı saw your cargobikes on the way who riding on it with the childs , ı felt very glad... See more
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At Urban Arrow, we build top-of-the-line electric cargo bikes. We were the first to do it, actually. Needless to say, we’re crazy about them. But there’s one thing that is even more important to us: the person riding that bike. Owners and riders like you. With every bike we build, we have you and your specific transport needs in mind. Whatever it is you care about, we got you covered 🫶
Contact info
Gyroscoopweg 6, 1042AB, Amsterdam, Netherlands
- +31 20 672 2968
- service@urbanarrow.com
- www.urbanarrow.com
Replied to 87% of negative reviews
Typically replies within 2 weeks
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Very happy with my Urban Arrow
Very happy with my Urban Arrow. Best driving cargo bike that is available in the market. I have my Urban Arrow for more than 5 years now and never had left me down!
As someone who has recently ventured…
As someone who has recently ventured into the world of car-free living, I can't help but share my exhilarating experience with my trusty Urban Arrow. Let me take you on a journey through the streets, where every minute spent with this remarkable electric cargo bike felt like a delightful adventure.
From the moment I laid eyes on my Urban Arrow, I knew my lifestyle was about to undergo a significant transformation. The sleek design, coupled with its eco-friendly electric power, promised a newfound sense of freedom and sustainability. And let me tell you, it delivered on every front.
Gone are the days of navigating through congested traffic jams and endless searches for parking spots. With my Urban Arrow, I effortlessly weave through bustling city streets, zipping past stationary cars with a grin on my face. The feeling of wind in my hair and the hum of the electric motor beneath me is nothing short of exhilarating.
But beyond the sheer joy of riding, what truly sets the Urban Arrow apart is its practicality. Equipped with a spacious cargo box, I've become the go-to person for grocery runs, transporting everything from fresh produce to bulky household items with ease. Plus, with the added electric assist, even uphill climbs are a breeze, making every trip a stress-free affair.
However, perhaps the most profound impact of my Urban Arrow has been its contribution to my newfound car-free lifestyle. No longer bound by the limitations of four wheels, I've embraced a more sustainable way of getting around, reducing my carbon footprint one pedal at a time. Not to mention the countless savings on gas, maintenance, and insurance that come with ditching the car altogether.
In essence, my Urban Arrow has become more than just a mode of transportation – it's a symbol of liberation and conscious living. As I glide through the city streets, I'm reminded of the boundless possibilities that come with embracing a car-free lifestyle. And let me tell you, it's nothing short of awesome.
So here's to Urban Arrow – the ultimate companion for those who dare to live carlessly and embrace the thrill of the ride. With each pedal stroke, we're not just moving forward – we're paving the way towards a greener, more sustainable future, one journey at a time.
With three young kids
With three young kids, the urban arrow has changed our world of possible in terms of mobility. We love it!

Reply from Urban Arrow
This company offers great support…
This company offers great support through it's dealer network. They value their dealers and that helps make for a great consumer experience.
We've thoroughly enjoyed cycling with…
We've thoroughly enjoyed cycling with our kids using the Urban Arrow Performance Family bike; it's been an absolute blast. However, we're disappointed with the high cost of servicing the bike. Additionally, due to its weight, certain parts of the bike have worn out faster than expected.

Reply from Urban Arrow
For us it was Life Game Changer
For us it was Life Game Changer. I mean it. Now I cann't us it temporarly and I can see it clear. Your city was never so close than from UA perspective.

Reply from Urban Arrow
Perfect and safe way to move young kids
Really happy with the Urban Arrow. We’re living in the city and we use the bike instead of a second car. Perfect and safe way to move young kids through the city.

Reply from Urban Arrow
Service not noticed
I wrote a question to your Internet side. I never get, an answer from you.
That’s a little disappointed.
The bike is really good, thanks

Reply from Urban Arrow
All in all a very good cargo bike
All in all a very good cargo bike. A front axle suspension would be nice sometimes.
Accessoires are a little bit too expensive.
Excellect response
I had a very bad experience dealing with a dealer Dreirad Hamburg. Urban arrow team helped me fixing the issue with dealer. I felt very happy with the spontaneous service provide to resolve my issue.
I didnt get the specific answer i was…
I didnt get the specific answer i was looking for. I need a new front wheel and they could only link me to a local dealer (which does not respond to my email).

Reply from Urban Arrow
Amazing bike
Amazing bike, life changer, especially with 2 little kids in the city. I had it for 2 years and logged more than 4,000km

Reply from Urban Arrow
favorite mode of transportation
Pricey for a bike in the U.S., but it really acts as a second car that’s much more fun to drive. We live in Chicago and there’s rarely a week we don’t use the bike at least once. Highly recommend.

Reply from Urban Arrow
Extreme all year round riding even on snow and ice roads
Soon have we used our two Urban arrow family bikes 45 000 km. So far our extreme testing was relatively successful. For one bike we needed a new motor after 12 000 km...
Dissapointed of an expensive but not safe bike
We did already have a lot of problems in the 3years that we did use our bike for About 9000km. The front weel did come loose while we were driving for already 2 times ! The saddle broke is already 2 times with also 1 time a though fall .. at this moment, I even do not dare to take another child with us in the bike because we are afraid to fall. We did send a mail to urban arrow About the problems 1 Month ago, they told u they would discuss this with the dealer. We did bring the bike Every time respectively as was told us which was necessary for general maintenance. Even 2 of 3 weeks after a big maintenance, the front weel did loose with a very though fall. Luckely, my husband could recuperate well but we got afraid.

Reply from Urban Arrow
Not a bad bike
Not a bad bike, but unfortunately saddled with inferior components - particularly the Enviolo transmission. It is ok for flat cities like Amsterdam, but out of its league when there are hills involved.

Reply from Urban Arrow
Urban Arrow is a well made bike with…
Urban Arrow is a well made bike with top of the line components. A safe, tested, and functional design that has been a game changer for our family, allowing us to live with one less car
Our Joyful Commute and More
We got our urban arrow to take our son to school and and then commute to work. And it’s been fantastic! We live near a large university, and I generally feel safer in the urban arrow than in my car (always worried about hitting someone while driving…), it’s either just as quick or quicker as driving in the urban arrow, and it’s a heck lot more enjoyable! Also, as he’s gotten older and has learned to ride a scooter, we can throw his scooter in the urban arrow and he can have a bit of an adventure while riding his scooter across the university on the way home. And that’s to say nothing of convenience and enjoyment it provides going to various places around our home.
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