Uni-versal Extras Reviews 

207
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, welcoming, and supportive staff who make sure everyone feels valued, well-fed, and properly looked after on set. People also deeply appreciate the clear communication, smooth organization, and overall friendly environment throughout their time working on exciting television and film productions. Some people were dissatisfied with the lack of available work after registering, noting that they received very few job opportunities despite being on the books for years. A few reviewers also mentioned valid concerns regarding upfront registration fees, lengthy application forms, and occasional delays in receiving timely production updates.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional. Reviewers consistently mention... See more

Service

Reviewers highlight positive aspects of service, noting that communication and customer support are top-notch... See more

User experience

People report positive experiences with user_experience, highlighting that the platform is smooth,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the consistent and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just signed up and called up to request a review of my profile and photos. The person I spoke to was generous with her time and gave me some pointers on the photos as well as spotting a big chu... See more

Company replied

Rated 5 out of 5 stars

Everything was well organised, from arriving to getting into costume and makeup and transportation to the film set. We knew what was required from us, and we had a lovely time despite Swansea's hot we... See more

Company replied

Rated 5 out of 5 stars

I was sceptical of UVE after reading the reviews but having just completed my first job I have completely changed my view. UVE kept me updated throughout the process and the app was intuitive to use a... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working on Amandaland S2. The team were welcoming, organised, and made the whole process enjoyable. I’m grateful to have been part of the production. And would happily work wi... See more

Company replied


Company details

  1. TV store

Written by the company

Uni-versal Extras is a professional casting agency based at Pinewood Studios that specialises in supplying high-quality background Artistes for TV, Film and Commercial productions.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

207 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(207)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience was great

My experience was great

simply because all the production team, hair and makeup and DAs were so polite and spoke to me. Asked my name.

18 March 2026
Unprompted review
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Reply from Uni-versal Extras

Thank you so much for your review! We truly appreciate you taking the time to share your experiences.

We look forward to working with you again in the future.

Rated 5 out of 5 stars

Amazing experience

Was amazing staff, polite directors and ads were amazing everyone on the set was very helpful and polite, I loved all the support while filming and loved the experience and hopefully get some more amazing experiences with some great cast and crew again and hopefully it shows on tv how hard we worked can’t wait to watch it ☺️

12 March 2026
Unprompted review
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Reply from Uni-versal Extras

Thank you so much for your review Damien!

We look forward to working with you again.

Rated 5 out of 5 stars

Thank you to the UE casting team!

Thank you to the UE casting team for getting me some great jobs. They handled all comms with professionalism and were always ready to help.

19 March 2026
Unprompted review
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Reply from Uni-versal Extras

Delighted to read your kind words, Hollie. Thank you so much for your feedback!

- The UVE Team

Rated 5 out of 5 stars

Great agency to work with.

Universal Extras is a great agency to work with.
Always keep you up dated with the necessary details as in call times etc. Highly recommended.

5 March 2026
Unprompted review
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Reply from Uni-versal Extras

Our sincerest thanks for taking the time to leave us a review, Peter. It's so appreciated by all here at UVE :)

We look forward to working together again soon!

- The UVE Team

Rated 5 out of 5 stars

A brilliant day on set

A brilliant day on set . All SA’s used on all the scenes so busy all day . Lovely cast and crew . Everyone kind and helpful. Thanks UVE for putting me forward .

3 March 2026
Unprompted review
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Reply from Uni-versal Extras

The pleasure was all ours, Anne. Thank you so much for taking the time to leave us your feedback!

- The UVE Team

Rated 1 out of 5 stars

Complete waste of time !

Complete waste of time !
I paid and registered with them a year ago and despite having numerous “pencilled in” jobs I have never had any work at all. Just seems like a scam to get people to part with a registration fee and then randomly send them “opportunities” which never materialise. Maybe they just use their old favourites?

9 February 2026
Unprompted review
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Reply from Uni-versal Extras

Hi Radger.

Sorry to hear you were dissatisfied with your experience. Without knowing your name, we are unable to review your specific situation, but here is some general information on our service.

Uni-versal Extras is very much a legitimate agency, with our head office based at Pinewood Studios. All opportunities that are sent out are genuine and real.

When it comes to securing work, we cannot guarantee opportunities because it is always the production client that decide which artistes they want to book for their production. We appreciate this is frustrating, which is why we introduced the Listing Fee Pledge, where we will renew your artiste profile for free if you pay for a Listing but do not secure a minimum of 10 days paid work in the year.

With this in mind, we will be in touch with more opportunities you match for. Please keep your profile information and photos up-to-date.

If you want further advice or have additional feedback, please contact our Artiste Support Team via our website or by calling 0345 0090 344.

Best, The UVE Team

Rated 5 out of 5 stars

I was sceptical of UVE after reading…

I was sceptical of UVE after reading the reviews but having just completed my first job I have completely changed my view. UVE kept me updated throughout the process and the app was intuitive to use after a bit of getting used to it. The whole process was very rewarding and can’t fault UVE on their regular prompts and assistance. A positive can do attitude helps hugely.

3 December 2025
Unprompted review
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Reply from Uni-versal Extras

Hi Michael. Thanks so much for your feedback! Best, The UVE Team

Rated 5 out of 5 stars

Working as an extra

The time taken by the full time staff to make me welcome and feel part of a team .

20 November 2025
Unprompted review
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Reply from Uni-versal Extras

Hi Anthony, thanks so much for your feedback! The UVE Team

Rated 5 out of 5 stars

Appreciation and gratitude. Great experience on set.

I want to extend my thanks to the team for booking me on a recent film project. It was my first project with UVE. All the production staff were fabulous. Following my costume fitting, unbeknownst to me, I was recommended for a featured spot alongside a supporting actor, who was interacting with the principal lead. Great experience. I look forward to more projects with this agency.

3 November 2025
Unprompted review
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Reply from Uni-versal Extras

Hi Beverley, that's amazing, we can't wait to see you in the production! Thanks for the review. The UVE Team

Rated 5 out of 5 stars

The Agency that first opened the door…

The Agency that first opened the door for me to this industry! It's been 2 years and I'm still happy to work with Universal Extras! The team is professional, supportive and friendly 🥰 I always get answers to my questions in emails, which I really appreciate. UVE takes into account my needs and coordinates all issues with the Production in my interests! The work I got through the Agency was fantastic with good pay, for which I am grateful to the Production! I took part in various famous projects with interesting roles (one of my favourites is playing a character from the Victorian era). All the production teams were very caring, friendly, supportive, so being on the set was a real pleasure💗

30 July 2025
Unprompted review
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Reply from Uni-versal Extras

Hi Svitlana. Thanks for your feedback, we're so happy to hear this! UVE Team

Rated 5 out of 5 stars

I’ve had a great experience working…

I’ve had a great experience working with Universal Extras! Through them, I’ve had the chance to be part of 3 BBC dramas and even featured in the Adidas x Newcastle advert, which was an amazing experience.

The whole process has always been really smooth — communication is clear, the team are friendly and supportive, and everything on set is well-organised. I’ve genuinely enjoyed every job I’ve done with them and always look forward to the next opportunity.

I’d definitely recommend Universal Extras to anyone wanting to get involved in film, TV, or adverts. It’s been such a fun and rewarding experience working with them!

29 September 2025
Unprompted review
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Reply from Uni-versal Extras

Hi Abdul, thanks for your feedback! We're really happy to hear it was a smooth experience. UVE Team

Rated 5 out of 5 stars

As an actor I deeply loved working with…

As an actor I deeply loved working with Universal Extra’s and I hope todo so soon.

Unlike some of the agencies, they actually take the time to email you back, with detail and humanity.

Thanks

Karl-James Langford a member of equity

25 July 2025
Unprompted review
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Reply from Uni-versal Extras

Thanks so much for your review! The UVE Team

Rated 1 out of 5 stars

Awful app

Awful app. Gave up—waste of time.

8 August 2025
Unprompted review
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Reply from Uni-versal Extras

Hi Duncan, we're sorry to hear that you were dissatisfied with our app. We would love to understand better what the issue is, so if you have any further feedback please do email enquiry@universalexras.co.uk so we can review and support you. The UVE Team

Rated 5 out of 5 stars

Excellent in all respects

Last week had my first role after about 3 months of being unsuccessful for a number of roles ,
The agency I found to be excellent in all respects , giving full directives of the requirements for the production. communication through out was first class , on the day the whole experience was amazing from start to finish ,working with well organised professionals .

24 July 2025
Unprompted review
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Reply from Uni-versal Extras

Thanks so much for your review! The UVE Team

Rated 5 out of 5 stars

Highly Recommended.

I was blown away by the on-set crew and staff sheer dedication, hard work ethic and their expertise..
I felt honoured and appreciated to be on set, doing my roles and to witness their professionalism.

I thought were very well looked after, all our individual dietary requirements were catered for very well.
Refreshments were always available for those who needed them and so forth.

After my first amazing on-set experience with Universal Artist, I hope to get selected again in the future.

19 May 2025
Unprompted review
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Reply from Uni-versal Extras

Thanks so much for your review! The UVE Team

Rated 5 out of 5 stars

Background artist.

I loved being on the set and meeting with people who has a few years of experience as background artists..The film crew will organised.. placing people on the right filming Set,

14 May 2025
Unprompted review
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Reply from Uni-versal Extras

Thanks so much for your review! The UVE Team

Rated 5 out of 5 stars

Great support and follow up to…

Great support and follow up to bookings. Like all Agencies they can not guarantee artistes are selected, that’s up to production. When you do get a booking their follow up and support for the booking and payment have been great. Thank You 😊

4 April 2025
Unprompted review
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Reply from Uni-versal Extras

Thanks so much for your review! The UVE Team

Rated 5 out of 5 stars

Pinch Me Moment

I had a wonderful week on set through UVE. A personal phone call for the initial booking was a nice touch and the flow of information for the fitting & filming days was of a very good standard. Whilst on set the SA’s were treated really well. I felt valued & respected by the entire production team throughout. It was amazing to receive positive feedback, again personally by phone, after we had wrapped my part of the production. The role went from minor feature to full on character part and I still can’t quite believe it happened. A fantastic week amongst many during my second career as an SA and I can’t wait for my next opportunity!

21 March 2025
Unprompted review
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Reply from Uni-versal Extras

Thanks so much for your review! The UVE Team

Rated 1 out of 5 stars

Don’t fall for this one !

I have been ‘signed up’ for about a year and a half and got no offers. I paid 60GBP for membership. I met someone who told me that any extras agency who ask you for money must be scammers. I see here on trustpilot that there are far more bad reviews than good for Uni-versal Extras. Not a good sign. They will not refund my money. Don’t fall for this one !

27 March 2025
Unprompted review
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Reply from Uni-versal Extras

Hi Geddy,

Thanks for your review – we are sorry to hear you are dissatisfied with our service.

Uni-versal Extras is a legitimate agency based at Pinewood Studios with 20 years of experience. UVE has always charged a Listing Fee for artistes to be a part of our priority casting database. It is possible to register for free, in which case a fee is deducted from your first job with us. More details on that can be found here: https://universalextras.co.uk/extras/money-payment/

Also, as of March 1st, we introduced a new listing fee pledge whereby artistes can expect a minimum of 10 days of paid work per year or receive the following year’s listing for absolutely nothing. We do hope that this, in some way, helps you approach further work with us with more confidence.

Unfortunately, I am currently unable to review your profile, because I cannot find anyone listed with the name Geddy McCormack on our books. We assume therefore that you are using a pseudonym. However we would love an opportunity to review your details and ensure you have everything required to be cast – please email enquiry@universalextras.co.uk and a member of our team will happily review your profile and give one-on-one advice.

We would love a chance to learn more about your experience.

- The UVE Team

Rated 5 out of 5 stars

First experience

I had my first job this week as a double and I have to say what an amazing day it was I was looked after so well from start to finish Alice in particular was great , so helpful I couldn’t help but think how lovely kind and helpful everyone was and I hope I’m lucky enough to work with such a great team again

19 March 2025
Unprompted review
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Reply from Uni-versal Extras

Thanks so much for your review! The UVE Team

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