Uni-versal Extras Reviews 

207
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, welcoming, and supportive staff who make sure everyone feels valued, well-fed, and properly looked after on set. People also deeply appreciate the clear communication, smooth organization, and overall friendly environment throughout their time working on exciting television and film productions. Some people were dissatisfied with the lack of available work after registering, noting that they received very few job opportunities despite being on the books for years. A few reviewers also mentioned valid concerns regarding upfront registration fees, lengthy application forms, and occasional delays in receiving timely production updates.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional. Reviewers consistently mention... See more

Service

Reviewers highlight positive aspects of service, noting that communication and customer support are top-notch... See more

User experience

People report positive experiences with user_experience, highlighting that the platform is smooth,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the consistent and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just signed up and called up to request a review of my profile and photos. The person I spoke to was generous with her time and gave me some pointers on the photos as well as spotting a big chu... See more

Company replied

Rated 5 out of 5 stars

Everything was well organised, from arriving to getting into costume and makeup and transportation to the film set. We knew what was required from us, and we had a lovely time despite Swansea's hot we... See more

Company replied

Rated 5 out of 5 stars

I was sceptical of UVE after reading the reviews but having just completed my first job I have completely changed my view. UVE kept me updated throughout the process and the app was intuitive to use a... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working on Amandaland S2. The team were welcoming, organised, and made the whole process enjoyable. I’m grateful to have been part of the production. And would happily work wi... See more

Company replied


Company details

  1. TV store

Written by the company

Uni-versal Extras is a professional casting agency based at Pinewood Studios that specialises in supplying high-quality background Artistes for TV, Film and Commercial productions.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

207 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(207)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Called up to request feedback on profile

I have just signed up and called up to request a review of my profile and photos. The person I spoke to was generous with her time and gave me some pointers on the photos as well as spotting a big chunk of info I had missed out on! I was very satisfied with her help and she invited me to call back if I needed any more assistance All bodes well for the future.

11 June 2026
Unprompted review
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Reply from Uni-versal Extras

Thank you for taking the time to leave such a lovely review, Caroline; we're so glad to read that you came away from our call feeling supported!

We know how tricky it can be to get your photos and profile details just right, so we're really happy we could team up to catch those extra bits and get your profile looking tip-tip :)

Please do take us up on that offer to call back whenever you need a hand. We're looking forward to working with you!

- The UVE Team

Rated 1 out of 5 stars

Like I said

Like I said, just two little jobs in over five years on their books. Yes, you can say that I am doing something right, by getting put forward to production, but I have the same with other agencies. Yes, plenty of AV’s and plenty of releases, but also plenty of work over the past five years. The law of averages do not stack up with you guys… as I’ve mentioned before, all the fellow supporting artists I talk to, both on set and on social media, are saying the same, that UVE are useless and steer clear, don’t pay them a penny to avoid disappointment.

5 June 2026
Unprompted review
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Reply from Uni-versal Extras

We are genuinely sorry to hear that you feel this way about your experience with us, Warren.

While we are glad we've been able to put you forward for productions and help you secure work in the past, we completely understand your frustration regarding the frequency of bookings over the years. The entertainment industry can be unpredictable, and because final casting decisions are made entirely by the production companies themselves, our team unfortunately doesn't have control over who is selected for each role.

The nature of this work means that while some Artistes are booked regularly, others may face quieter periods depending on the specific looks or skills productions are searching for, as well as the level of competition. We completely respect your perspective, though it is disheartening to hear that you feel our efforts have fallen short. Our dedicated team works incredibly hard to advocate for all of our Artistes, and we remain fully committed to supporting you and being honest about the realities of the casting process.

We would love to help you maximize your opportunities moving forward. If you're open to it, please feel free to call our Artiste Support team on 0345 0090 344 during office hours. They would be glad to review your photos and profile with you to see if there are any tweaks we can make to help give you that extra edge when production companies are making those final selections?

- The UVE Team

Rated 5 out of 5 stars

Uni-versal Extras

The process of receiving an availability, whether being accepted or not, to being directed to the location of set if selected is fast, efficient and precise.
Any queries you may have sorted promptly , and the ground work for what to expect is laid down clearly. Plus the option of how far you're willing to travel within your means is a comfort to know.
I would highly recommend Uni-versal Extras if this is a profession you would like to explore because its positive and rewarding foundation to start building your portfolio with the work they put forward.

16 May 2026
Unprompted review
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Reply from Uni-versal Extras

We can’t thank you enough for your glowing recommendation - it means the world :)

We look forward to working with you on many more projects ahead!

- The UVE Team

Rated 4 out of 5 stars

Had a great time with all the other…

Had a great time with all the other extras on a beautiful location for the filming of Falling. Costume and make-up staff were friendly and polite as always. Nice food and looked after well.
As always the most annoying aspect of doing extra work is the very last minute booking process, often not getting confirmation until the day or even evening before. And also not always being told either way. For most of the pencilled in bookings I get released and I want to do other things on that day, so this is not helpful. I can understand this is helpful for production in case of last minute cancellations, but the planning with all that is involved must be ready well before to be able to book extras with a bit more notice.

15 June 2025
Unprompted review
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Reply from Uni-versal Extras

Thank you so much for your lovely feedback about your time on Falling, Janet - we're thrilled you felt so well looked after!

We completely understand how stressful last-minute confirmations can be, and you are absolutely right that more notice makes planning much easier. While we have to wait for production to lock in their final schedule before we can release the details, we are doing everything we can to get those updates to you faster.

Please know how much we value your patience and how glad we are to work with you!

- The UVE Team

Rated 5 out of 5 stars

Thank you to UVE for giving me the…

Thank you to UVE for giving me the opportunity to be featured as one of the contestants on Smoggie queens S.2. I had the most amazing time ever with all the cast and crews. This would not have been possible without UVE. Thank you for trusting and believing in me. Can’t wait to see myself on television.

14 May 2026
Unprompted review
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Reply from Uni-versal Extras

Thrilled to hear you had such a good time on set, Abdulrazaq. Sounds like you did a fabulous job!

We so appreciate your wonderful review, so thank you very much :)

(We'll be keeping an eye out for your TV debut, too!)

- The UVE Team

Rated 4 out of 5 stars

Progressing well now

Very difficult to communicate with email messages as it seems like AI is replying.
As I've never been a good essay writer and I'm dyslexic I've confused the he'll out of it!
And got nowhere .
13th Good communication now from a phone call to me and we are progressing well. It's not ai !

12 May 2026
Unprompted review
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Reply from Uni-versal Extras

We’re so glad we could catch up on the phone, Sheila!

It was wonderful speaking with you, and we really do appreciate you updating your review. Your feedback is incredibly valuable and truly helps us make things better for everyone. So thank you again for taking the time to share your thoughts with us.

Delighted to be working together and we look forward to catching up again soon,

- The UVE Team

Rated 5 out of 5 stars

Universal Extras

I've been with Universal Extras for a few years. Very positive experience. Great opportunities mstcjex for. Seen myself in productions I've been working for.
Great staff in Universal Extras, always helpful and never let me down. Looking forward to more exciting opportunities.

5 May 2026
Unprompted review
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Reply from Uni-versal Extras

We so appreciate you, Svetlana!

Working together has been a pleasure; thank you for your kind words :)

We look forward to working on many more productions together!

- The UVE Team

Rated 5 out of 5 stars

Universal Extras Filming Review

Filming on set with this company was an absolutely amazing experience for me! Crew on set were so helpful and communicated with every person involved in the process. I had a lovely experience working with the cast & crew, including the runners/make-up department/filming crew/director and actors. The food we were kindly provided on set (including a full breakfast, lunch and even dinner for late days) was delicious and we had so much selection. Location was mostly easy to commute by tube and often close to stops.

3 May 2026
Unprompted review
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Reply from Uni-versal Extras

Thrilled to read your review, Sara! Thank you for taking the time to tell us about your experience on set - we're over the moon you're enjoying your time with us :)

We look forward to working together again soon,

- The UVE Team

Rated 5 out of 5 stars

Excellent communications

Excellent communications, kept abreast of the schedule and expectations.

15 April 2026
Unprompted review
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Reply from Uni-versal Extras

We are thrilled to read your review, Zishan. Thanks so much for taking the time to leave us your feedback!
We look forward to working together again soon :)
- The UVE Team

Rated 5 out of 5 stars

First time extra.

It was my first time as a background extra - and it was fantastic.
I was kept informed of where to be and at what time - and I was met with great catering and other facilities.
After being bussed to the set, we were given clear instructions on what to do - and made to feel a real part of the production.
After a very quick 7 hour day, we were bussed back to the holding area and completed all necessary paperwork.
A few weeks later the fee for the day dropped into o my account - and I’m just hoping I’ll be picked again soon, for another fascinating day.

5 March 2026
Unprompted review
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Reply from Uni-versal Extras

Thank you for your feedback Stephen it is so appreciated. We shall absolutely pass this onto the team! Thank you for taking the time to leave us a review, and we look forward to working together again soon :) - The UVE Team

Rated 5 out of 5 stars

Production excellence.

I found the production team friendly and professional. Filming at a busy location i.e bus station meant everyone needed to hear instructions which were clear.
The catering was excellent and holding area was very good and close to filming.

5 March 2026
Unprompted review
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Reply from Uni-versal Extras

Thanks so much for the review, Anna. We just love to hear about how our Artistes got on on set, so this means the world!

We look forward to working together again soon :)

- The UVE Team

Rated 5 out of 5 stars

Great agency to work for good…

Great agency to work for good communication and updates

4 February 2026
Unprompted review
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Reply from Uni-versal Extras

Thrilled to read your review, Adele. Thanks so much for taking the time to leave us your feedback!

- The UVE Team

Rated 5 out of 5 stars

I’ve had a good experience working with…

I’ve had a good experience working with UVE on the Amandaland S2 production. They are reliable when it comes to answering phones and clearly communicating call times, which helps everything run smoothly.

There was one occasion where production didn’t record that I had attended a fitting, and I had to flag this with the UVE team to get it corrected.

One area for improvement would be keeping in touch with actors to check in on how filming went. It can be useful to know if anyone had a negative experience on set, as many actors may not feel comfortable speaking up due to fear of repercussions.

Overall, a dependable and professional team, with just a bit more follow-up needed to make the experience even better.

4 March 2026
Unprompted review
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Reply from Uni-versal Extras

Your feedback is so appreciated, Dalila. We shall absolutely pass this onto the team!

Thank you for taking the time to leave us a review, and we look forward to working together again soon :)

- The UVE Team

Rated 5 out of 5 stars

I had a great experience working on…

I had a great experience working on Amandaland S2. The team were welcoming, organised, and made the whole process enjoyable. I’m grateful to have been part of the production. And would happily work with UVE again in the future.

28 April 2026
Unprompted review
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Reply from Uni-versal Extras

Thank you for your kind review, Amy. The pleasure was all ours!

We look forward to working together again soon :)

- The UVE Team

Rated 5 out of 5 stars

Universal Extra’s

Got to work on a BBC programme known as Ghosts. What a beautiful place to have worked at and accessible too 😍 Though we worked outside we got through it together as team I was well looked after. Got to meet new people which is exciting. Though they didn’t have transport from the station to set you could still get there within 15 minutes with the cabs which is a service located in the station itself 😃

25 March 2026
Unprompted review
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Reply from Uni-versal Extras

We're so happy you enjoyed your time on set, Lema. Thank you for taking the time to send us your feedback. It means the world!

- The UVE Team

Rated 5 out of 5 stars

Not forgotten when an SA with Uni-versal Extras

I had a great experience as an SA (Supporting Artist) on the production 'Unforgotten S7'. Thanks to the ADs and also great to meet some other SA's.

5 March 2026
Unprompted review
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Reply from Uni-versal Extras

So grateful for your review, Vernon!

Many thanks from all here at UVE :)

- The UVE Team

Rated 1 out of 5 stars

No work always rejected

No work always rejected

22 April 2026
Unprompted review
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Reply from Uni-versal Extras

Hi Andy,

Sorry to hear you have been dissatisfied with our service so far.

I spoke to our Casting Team who reviewed your profile and confirmed you have been matched for a number of opportunities in the last few months since joining us.

Unfortunately, when it comes to securing work, the production always makes the final decision as to who they choose to book. If you are being put forward, that's a good sign, as it means our team is doing everything in their power to secure you work with us.

We are confident you will secure your first shoot soon! Please note you can also call our Artiste Support team on 0345 0090 344 during regular office hours. They are standing by to review your profile and photos, and can likely suggest some simple ways to improve your chances.

If you have further advice or additional feedback, please do contact us via website or phone.

Best, The UVE Team

Rated 5 out of 5 stars

5 Star Review! 🥳

Guy Ritchie allowed me to have a speaking role which I am extremely grateful for, as I have been working hard acting for a decade now.

The whole production and cast was extremely kind and I cannot thank them enough.

- TERENCE QUARTERMAINE

13 February 2026
Unprompted review
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Reply from Uni-versal Extras

What a wonderful review, Terence!

Thank you for taking the time to let us know how you got on on set; we're delighted to hear that you're enjoying your time with us :)

We look forward to working together again soon,

- The UVE Team

Rated 5 out of 5 stars

This was my best shoot

This was my best shoot , I was looked after all day by the crew , would highly recommend

4 March 2026
Unprompted review
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Reply from Uni-versal Extras

Thank you so much for your review! We truly appreciate you taking the time to share your experiences.

We look forward to working with you again in the future.

Rated 5 out of 5 stars

Well cared for on set and felt very welcome!

I had a wonderful time on set with the most unique and diverse people! It was my first ever extra job and I was very impressed. I was looked after, catered for and I walked away feeling super confident and inspired. Thank you!
I am looking forward to the next one :)

18 March 2026
Unprompted review
Uni-versal Extras logo

Reply from Uni-versal Extras

Thank you so much for your fantastic 5-star review! We truly appreciate you taking the time to share your experiences.

It means a lot to our entire UVE team to know that you had a great experience on set, and your kind words really motivate our team to keep delivering the best possible experience for all SA's.

We look forward to working with you again in the future.

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