I have just signed up and called up to request a review of my profile and photos. The person I spoke to was generous with her time and gave me some pointers on the photos as well as spotting a big chu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Uni-versal Extras is a professional casting agency based at Pinewood Studios that specialises in supplying high-quality background Artistes for TV, Film and Commercial productions.
United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have just signed up and called up to request a review of my profile and photos. The person I spoke to was generous with her time and gave me some pointers on the photos as well as spotting a big chunk of info I had missed out on! I was very satisfied with her help and she invited me to call back if I needed any more assistance All bodes well for the future.

Reply from Uni-versal Extras
Like I said, just two little jobs in over five years on their books. Yes, you can say that I am doing something right, by getting put forward to production, but I have the same with other agencies. Yes, plenty of AV’s and plenty of releases, but also plenty of work over the past five years. The law of averages do not stack up with you guys… as I’ve mentioned before, all the fellow supporting artists I talk to, both on set and on social media, are saying the same, that UVE are useless and steer clear, don’t pay them a penny to avoid disappointment.

Reply from Uni-versal Extras
The process of receiving an availability, whether being accepted or not, to being directed to the location of set if selected is fast, efficient and precise.
Any queries you may have sorted promptly , and the ground work for what to expect is laid down clearly. Plus the option of how far you're willing to travel within your means is a comfort to know.
I would highly recommend Uni-versal Extras if this is a profession you would like to explore because its positive and rewarding foundation to start building your portfolio with the work they put forward.

Reply from Uni-versal Extras
Had a great time with all the other extras on a beautiful location for the filming of Falling. Costume and make-up staff were friendly and polite as always. Nice food and looked after well.
As always the most annoying aspect of doing extra work is the very last minute booking process, often not getting confirmation until the day or even evening before. And also not always being told either way. For most of the pencilled in bookings I get released and I want to do other things on that day, so this is not helpful. I can understand this is helpful for production in case of last minute cancellations, but the planning with all that is involved must be ready well before to be able to book extras with a bit more notice.

Reply from Uni-versal Extras
Thank you to UVE for giving me the opportunity to be featured as one of the contestants on Smoggie queens S.2. I had the most amazing time ever with all the cast and crews. This would not have been possible without UVE. Thank you for trusting and believing in me. Can’t wait to see myself on television.

Reply from Uni-versal Extras
Very difficult to communicate with email messages as it seems like AI is replying.
As I've never been a good essay writer and I'm dyslexic I've confused the he'll out of it!
And got nowhere .
13th Good communication now from a phone call to me and we are progressing well. It's not ai !

Reply from Uni-versal Extras
I've been with Universal Extras for a few years. Very positive experience. Great opportunities mstcjex for. Seen myself in productions I've been working for.
Great staff in Universal Extras, always helpful and never let me down. Looking forward to more exciting opportunities.

Reply from Uni-versal Extras
Filming on set with this company was an absolutely amazing experience for me! Crew on set were so helpful and communicated with every person involved in the process. I had a lovely experience working with the cast & crew, including the runners/make-up department/filming crew/director and actors. The food we were kindly provided on set (including a full breakfast, lunch and even dinner for late days) was delicious and we had so much selection. Location was mostly easy to commute by tube and often close to stops.

Reply from Uni-versal Extras
Excellent communications, kept abreast of the schedule and expectations.

Reply from Uni-versal Extras
It was my first time as a background extra - and it was fantastic.
I was kept informed of where to be and at what time - and I was met with great catering and other facilities.
After being bussed to the set, we were given clear instructions on what to do - and made to feel a real part of the production.
After a very quick 7 hour day, we were bussed back to the holding area and completed all necessary paperwork.
A few weeks later the fee for the day dropped into o my account - and I’m just hoping I’ll be picked again soon, for another fascinating day.

Reply from Uni-versal Extras
I found the production team friendly and professional. Filming at a busy location i.e bus station meant everyone needed to hear instructions which were clear.
The catering was excellent and holding area was very good and close to filming.

Reply from Uni-versal Extras
Great agency to work for good communication and updates

Reply from Uni-versal Extras
I’ve had a good experience working with UVE on the Amandaland S2 production. They are reliable when it comes to answering phones and clearly communicating call times, which helps everything run smoothly.
There was one occasion where production didn’t record that I had attended a fitting, and I had to flag this with the UVE team to get it corrected.
One area for improvement would be keeping in touch with actors to check in on how filming went. It can be useful to know if anyone had a negative experience on set, as many actors may not feel comfortable speaking up due to fear of repercussions.
Overall, a dependable and professional team, with just a bit more follow-up needed to make the experience even better.

Reply from Uni-versal Extras
I had a great experience working on Amandaland S2. The team were welcoming, organised, and made the whole process enjoyable. I’m grateful to have been part of the production. And would happily work with UVE again in the future.

Reply from Uni-versal Extras
Got to work on a BBC programme known as Ghosts. What a beautiful place to have worked at and accessible too 😍 Though we worked outside we got through it together as team I was well looked after. Got to meet new people which is exciting. Though they didn’t have transport from the station to set you could still get there within 15 minutes with the cabs which is a service located in the station itself 😃

Reply from Uni-versal Extras
I had a great experience as an SA (Supporting Artist) on the production 'Unforgotten S7'. Thanks to the ADs and also great to meet some other SA's.

Reply from Uni-versal Extras

Reply from Uni-versal Extras
Guy Ritchie allowed me to have a speaking role which I am extremely grateful for, as I have been working hard acting for a decade now.
The whole production and cast was extremely kind and I cannot thank them enough.
- TERENCE QUARTERMAINE

Reply from Uni-versal Extras
This was my best shoot , I was looked after all day by the crew , would highly recommend

Reply from Uni-versal Extras
I had a wonderful time on set with the most unique and diverse people! It was my first ever extra job and I was very impressed. I was looked after, catered for and I walked away feeling super confident and inspired. Thank you!
I am looking forward to the next one :)

Reply from Uni-versal Extras
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.