I have recently bought a new house in West Hull which I have renovated throughout July ‘26 I contacted the United Carpet store on Boothferry Road on 3 separate occasions as work progressed for my... See more
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Matt from Boston store has been brilliant over the years he recently came to measure up our bathroom and explained the best options we then went into the store and he gave his expertise and helped pic... See more
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We came into the shop and wasn’t bombarded with sales pitches so it was relaxed and able to look around at our on speed. Once we decided what we wanted. The gentleman sorted out a price for us and t... See more
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Always our first port of call for flooring. Knowledgeable staff in store who are there when you need them but happy to let you browse. We chose a carpet that needed to be shipped from abroad. It arriv... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Moorhead House, Moorhead Way, Bramley, S66 1YY, Rotherham, United Kingdom
- 0330 311 2442
- customerservice@unitedcarpets.co.uk
- www.unitedcarpetsandbeds.com
4.6
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent customer service!
Excellent customer service!! Gave really great advice
8 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Jemmani, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Dudley store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Fantastic service and so helpful
Fantastic service and so helpful. Would def recommend.
1 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Lee, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Rochdale store.
Thank you so much for the recommendation. We hope to assist you again in the future.
1st day carpet due to be fitted after…
1st day carpet due to be fitted after 12pm. Carpet fitter called yo say they were 5 minutes away at 8am. They refused to fit in the afternoon so it was postponed.
2nd time the carpet fitter fitted a carpet without underlay. This was clearly on the invoice.
Finally got it fitted on the 3rd attempt.
I do not recommend the company communication or the carpet fitter I'm afraid
25 June 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Vicky, thank you for taking the time to leave your feedback.
We sincerely apologise for the experience you had. We understand how frustrating it must have been for it to have taken 3 attempts to get your carpets fitted. This is not the level of service we strive to provide and your comments will be shared and passed on to our management team to prevent this from happening again.
However we are glad to hear that we was able to resolve the issues with the underlay and get your carpets fitted for you at a high standard that you are now pleased with.
We hope you enjoy your carpets in many years to come.
Kind Regards
The United Team
Great to deal with
Great to deal with, really helpful and professional. Highly recommend
5 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Gary, thank you for taking the time to leave such a fantastic review.
Its so great to hear that our Worksop store could make your experience with us a positive one!
Thank you so much for the recommendation. Take care.
The Preston store is excellent
The Preston store is excellent, the team are very professional and I would highly recommend you visit the store and get a great deal.
28 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Brian, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Preston store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Living room carpets
Hi , the service i received was fantastic really helpful in the shop the delivery and fitting was fantastic couldn't be happier with the quality ,thankyou so much and will be back at the end of the year to get my stairs and bedroom carpets too , thankyou again
1 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Joanne, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Doncaster store could meet your expectations and provide you with a 5 star service throughout. We're so pleased that the fitters could complete the job to such a fantastic standard.
We look forward to welcoming you back in the future. Have a wonderful day.
Happy customer
A great carpet at a decent price i always use here as the fitters also do a great job
7 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Wayne, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Fenton store and the finished results of your carpet.
Thank you so much for the recommendation. We hope to assist you again in the future.
Carpet and wood flooring made to the…
Carpet and wood flooring made to the highest quality. Both rooms completed over 2 days. Installation of both the wood flooring and carpet (including the stairs and landing) to the highest standard. Prompt and professional, would recommend.
22 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Joe, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Chorley store could meet your expectations and provide you with a 5 star service throughout. We're so pleased that the independent fitters could complete the job to such a high standard.
Thank you so much for the recommendation. Have a wonderful day.
Reply from United Carpets & Beds
Hi Pam, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Southport store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Arrived at agreed times cleared up each…
Arrived at agreed times cleared up each time, would recommend
26 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Ray, thank you for taking the time to leave such a fantastic review.
Its so great to hear that our Cheadle Hulme store could make your experience with us a positive one!
Thank you so much for the recommendation. Take care.
Showroom staff were lovely and for us…
Showroom staff were lovely and for us the carpets we wanted for our budget. Only issue we had was with the fitters came a lot later then advised by a few hours, which was okay because it was very hot. Trims were incorrect supposed to be brass, tags left in carpet and some corners of the living room don't look fitted well. Also a bent trim on bathroom. Would recommend the showroom but advised people to find there own fitters.
19 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Catherine, thank you for taking the time to share how our Scunthorpe store did.
Its so great to hear that the team were able to help you find the right carpet that was best suited to your home and budget. However we're sorry to hear that your experience with the independent fitters did not meet your expectations. Please don't hesitate to contact our Scunthorpe store directly so they can look into this and resolve any issues.
Thank you again for your feedback.
Kind Regards
The United Team
James helped us today with laminate…
James helped us today with laminate flooring. He was so helpful! 10/10 customer service. Thank you.
7 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Baylie, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Nuneaton store.
Thank you so much for the recommendation. We hope to assist you again in the future.
I waited two weeks for my hallway and…
I waited two weeks for my hallway and kitchen lino to be fitted yet when they came to fit them they laid it badly.
The hallway lino has knife cuts across doorways and the kitchen lino which has squares is croaked, so after informing the lady bay shop they sent someone round to have a look and confirmed it had been poorly laid.
I went back to the shop and chose a lino without squares as I didn't trust the fotters to do a good job..
I ordered a new lino and waited for a call to let me know when the fitters were coming but 3 weeks later i never got a call so I phoned and asked what was happening.
I was i formed the lino had been delivered to the store a week previously and was forgotten about.
A new fitting setvice was scheduled for 8am on tuesday 7th but they never arrived.
The customer service is appalling
7 July 2026
Unprompted review
Reply from United Carpets & Beds
Dear Wendy
Thank you for taking the time to leave your feedback. I am sorry to hear that your experience was not up to our usual high standards. After speaking with the store directly, I would like to take the opportunity to clarify a couple of the points you raised.
The store have confirmed that the initial fitting of the original vinyl was not up to our usual standards. This was completed by a new, independent fitting team who have since been removed from the store's referral list.
When the store inspected the flooring, you were invited back into store to select another vinyl. When the new vinyl arrived in store, they tried to contact you on 25th (once) and 26th (4 times) but were unable to reach you. They then provisionally booked you in for the soonest available fitting date with a different independent fitter. When you contacted the store you chose to re-book that date for the 7th.
The fitters did arrive on the 7th. Unfortunately due to an issue with the subfloor, the fitting was not able to be completed, however you have been re-booked for another date and you flooring should be completed in the next couple of weeks.
On the rare occasion that there is an issue with an order, our teams go over and above to rectify any problems as quickly as possible. In this case they inspected and replaced the vinyl swiftly, and re-booked your fitting as early as possible. They have also taken steps to ensure that the fitting issues are not repeated for any other customers.
I hope that when your flooring is completed you are fully satisfied, but if you have any issues in the mean time, please do not hesitate to contact the store directly.
Thankyou again for taking the time to contact us and for shopping with United Carpets and Beds.
Brilliant experience
I chose United carpets to carpet a full house, staff in store were very friendly, helpful and kept me up to date with the order of the carpets. The man who came to do the measurements was excellent I think his name was Tibor. The two men who came to fit the carpets, Gavin and Liam were brilliant and did a fantastic job, couldn’t be more happier. Massive thank you to you all.
4 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Jessica, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Keighley store could meet your expectations and provide you with an brilliant service throughout. We're so pleased that the independent fitters could complete the job to such a fantastic standard.
Thank you so much for the recommendation. Have a wonderful day.
Great service by Darren at Dudley
Great service by Darren at Dudley. Quality product. Good value quick and easy payment. Lots to choose from.
6 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Math, thank you for taking the time to leave our Dudley Store a review.
Its a pleasure to hear that you're happy with the service that you recieved from Darren and the team.
Thank you so much for the recommendation. We hope to assist you again in the future.
5 Star service in the end!
Had abit of a rough start trying to get (Jayden, Brayden) fitter to come n him letting me down 3 times. Rang Andrew at the shop n had a moan, he was fantastic, n sorted it out straight away. Had Dale come in the end, he was fantastic, friendly professional n bloody good at his job. Thank you Dale and Andrew, you both deserve 5 ⭐️⭐️⭐️⭐️⭐️
6 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Lisa, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Ripley store could meet your expectations and provide you with a 5 star service throughout. We're sorry to hear that your experience with the fitter got off to a rough start but its great to hear that Dale was able to get everything fitted and sorted to a fantastic standard in the end.
We hope to assist you again in the future. Have a wonderful day.
Hall and Stair Carpet
Just used United carpets Scunthorpe again for our hall stairs and landing and a bedroom fitting. Great service from the gentleman who originally helped us in the showroom (informative not pushy) reasonable price and 2 fitters that came did a good job too. Thank you
3 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Mrs Sharon, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Scunthorpe store and the finished results of your stairs carpet.
Thank you so much for the recommendation. We hope to assist you again in the future.
Had a laminate flooring fitted by Makka…
Had a laminate flooring fitted by Makka Walker and his work colleague, these guys are absolutely amazing they cracked on and got the flooring down with a very high standards finishing. I would 1000% recommend.
2 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Mrs Kay, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Kirby store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Staff go above & beyond to make the customer happy & im not an easy person to please:)
prices were reasonable , quality good& everything organised & explained well.
The fitters did everything i asked ie. fitting vinyl under washer & cupboards, helped with moving fridge & freezer although small ones!
I did move the washer as they don’t want to be responsible for damage, (i understood this.)
18 December 2025
Unprompted review
Reply from United Carpets & Beds
Hi Jacqui, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Arnold store could go above and beyond to ensure that your expectations were met.
Thank you so much for the recommendation. Have a wonderful day.
Fabulous service
Need floor cover? Go and see Craig he will help you out.
Really friendly and super knowledgeable
Was a pleasure to do business with him today can't wait to get our lino down now
Many thanks Craig
4 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Debbie, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Alfreton store could meet your expectations and provide you with a 5 star service throughout.
We hope to assist you again in the future. Have a wonderful day.
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