Great experience. Staff are really nice and helpful and quality is top notch. Definitely would recommend and will use again. Thank you.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chris, the carpet fitter, arrived on time and quickly set to work. He was very polite, communicated with us throughout, and did a wonderful job on our bedroom carpet. Would totally recommend Chris... See more
Company replied
Wasn’t told we would need extra bars for coir matting carpet. According to the fitters the carpet wasn’t measured correctly, no one came out to measure to ensure our measurements were correct. Fitters... See more
Company replied
Recently bought a carpet for our stairs and landing from the Dudley store. The sales guys were helpful without being pestering or pushy, left us to view carpets but were available when needed assi... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
132 Wellington Road, DY1 1UB, Dudley, United Kingdom
- 01384 259966
4.8
Excellent
149 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience.
Great experience. Staff are really nice and helpful and quality is top notch. Definitely would recommend and will use again. Thank you.
6 June 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Craig, thank you for taking the time to leave a review.
We're so pleased that our Dudley store could meet your expectations and provide you with a great experience throughout.
Thank you so much for your kind recommendation. Take care
Reply from United Carpets & Beds - Dudley
Hello John, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Dudley store.
Thank you so much for the recommendation. Take care.
My first carpet fiited on stairs and…
My first carpet with stripes fiited on stairs and landing was fitted 2 months ago and was advised needed the thick underlay which I did but the carpet was thin then the carpet on the first step started to show staples and the up stairs carpet in front of door bars were small grippers put the think underlay which I was advised to take after couple couple weeks you could feel the carpet gripper under foot thay sent the fitter back out he hammered all the carpet were grippers were and left dents in carpet went back up thay have put in right after choosing a new carpet down ,not complaining about new carpet or fitter looks lovely my issue is I have been charged A further £100
Fir second carpet fitted by the company and also I had 2 door mats done and a runner done which I paid £70 which means I have been charged for guarantee work which I shouldn't of been The new carpet is the carpet we were looking at first and was talked out of having because would or might go plat but happy to give me second time with out any future problems .looking forward to reply
Colin
19 May 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Good afternoon Colin, thank you for taking the time to leave feedback.
Our Dudley store is going to give you a call shortly to discuss this further.
Kind Regards
The United Team
Helpful and friendly staff
Helpful and friendly staff. Was told what would work for my flooring gave advice and help when choosing what to have. Also helped with how to protect my floor and products to use so I don't damage the floor when cleaning.
28 April 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Ally, thank you so much for taking the time to share your experience.
Its great to hear that our Dudley team were able to meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future!
Really polite and friendly staff got…
Really polite and friendly staff got exactly what I wanted and helped me with what is best for what I needed thank you Dudley store
11 May 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Thank you for your kind words about our Dudley team, and for the 5 stars!
We hope to see you again soon.
Kind Regards
United Carpets and Beds
Mark and Darren were really helpful…
Mark and Darren were really helpful with helping me decide the right carpet within my budget, would highly recommend!
26 April 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Abbie, thank you for taking the time to leave a review.
Its such a pleasure to hear that our Dudley store was able to make your experience with us a positive one.
We hope to assist you again in the future. Take care.
Really great service at very reasonable…
Really great service at very reasonable price
19 March 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Stefan, thank you for taking the time to share your experience.
We're so pleased that your happy with the service that you recieved from our Dudley store.
We hope to assist you again in the future. Have a wonderful day!
Reply from United Carpets & Beds - Dudley
Hi Catherine, thank you for taking the time to leave a review.
We're so pleased that our Dudley store was able to meet your expectations and provide you with a 5 star service throughout.
Thank you so much for the recommendation. Take care.
Fantastic customer service from Jamie
13 April 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Ant, thank you for taking the time to share your experience.
We're so pleased that your happy with the service that you recieved from our Dudley store.
We hope to assist you again in the future. Have a wonderful day!
Great customer service and fitted the…
Great customer service and fitted the carpet perfectly no complaints
16 February 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Julie, thank you for taking the time to leave a review.
Its great to hear that you're happy with the service that you received from our Dudley store.
Thank you again for your recommendation. Take care.
Chris the carpet fitter at Dudley branch.
Chris, the carpet fitter, arrived on time and quickly set to work. He was very polite, communicated with us throughout, and did a wonderful job on our bedroom carpet. Would totally recommend Chris to anyone looking for a carpet fitter. Don't forget Chris takes milky tea with one sugar! Thank you so much Chris.
Ishmael (apologies for spelling) at the store was also very polite and helpful and soon sorted our order out, to be delivered and fitted the next day. Thank you to the Team at Dudley.
18 March 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Mrs James, thank you so much for your wonderful review!
We’re delighted to hear about your positive experience from start to finish.
It’s great to know that Ishmael was able to help get everything sorted quickly for you, and we’re pleased we could arrange such a fast turnaround. We’ll be sure to pass your thanks on to both Chris and the team in Dudley.
Thanks again for your recommendation—it really means a lot to us!
It was so perfect for choosing your…
It was so perfect for choosing your place
Highly recommend for everyone
13 March 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Dorcas, thank you for taking the time to leave a review.
We're so pleased that our Dudley store could meet your expectations and provide you with a 5 star service.
Thank you for the recommendation. Take care.
I had my three story house supplied and…
I had my three story house supplied and fitted, fantastic service and assistance in the shop. We had many questions with it being a big house and wasn’t Sure on colours, They took time to deal with us in store a couple of times ( especially my elderly grandmother which was much appreciated the extra time given to her). the carpet looks lovely and you have made our house at home.
15 February 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Victoria , thank you for taking the time to share our Dudley Store did.
We're so glad that the team could meet your expectations and provide you with a 5 star service. Its great to know that you're happy with the final results.
We hope to assist you again in the future. Take care.
Staff were amazing helped me get…
Staff were amazing helped me get everything I needed at a good price!
23 February 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Sophie, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Dudley store.
Thank you again for the recommendation. Take care.
Absolutely brilliant will definitely be…
Absolutely brilliant will definitely be returning to finish the rest of my house guys was absolutely amazing Jamie
11 February 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi, thank you for your kind review.
Its great to hear that our Dudley Store was able to meet your expectations and provide you with a brilliant service.
We look forward to you next visit with us. Have a wonderful day.
Great experience at the Dudley branch
Great experience at the Dudley branch, Daz was really helpful and understanding of our needs. We were doing room to room and Daz took all the details and sorted our carpets and vinyl altogether. The carpet measuring guy came the same morning! Excellent, thank you!
7 February 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Kate, thank you for taking the time to leave such a kind review.
Its great to hear that Daz was able to help you find the right carpet and vinyl that best suits you and your home.
Thank you again for the recommendation. Take care.
Another great experience at the Dudley…
Another great experience at the Dudley branch and Darren was professional a look after us and with good advice and guidance during our visit and purchase
7 February 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Kevin, thank you for taking the time to leave our Dudley store feedback.
Its a pleasure to hear that the team were able to meet your expectations and provide you with a 5 star service.
We hope to assist you with any projects in the future. Take care.
Excellent customer service
Excellent customer service, great quality carpets
6 February 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Good afternoon Angi, thank you for taking the time to leave a review.
Its great to hear that you recieved excellent customer service when visiting our Dudley store. We're so glad you could find a carpet that was right for you.
Kind Regards
The United Team
Very good excellent service would…
Very good excellent service would recommend. Guys were brilliant
4 February 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Robert, thank you for taking the time to leave our Dudley store a review.
Its such a pleasure to hear that the team was able to meet your expectations and make your experience with us a positive one.
Thank you again for the recommendation. Have a wonderful day.
Excellent service when purchasing our…
Excellent service when purchasing our stair carpet very helpful and great advice
4 February 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Karen, thank you for taking the time to leave our Dudley store a review.
Its such a pleasure to hear that the team was able to meet your expectations and provide you with an excellent service.
We hope to have the opportunity to assist you again in the future. Have a wonderful day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.