We had our house carpeted and lino fitted throughout. Staff in the shop were very helpful and gave great advice. The carpet fitters were very quick considering it is a four bedroomed house and they we... See more
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Matt from Boston store has been brilliant over the years he recently came to measure up our bathroom and explained the best options we then went into the store and he gave his expertise and helped pic... See more
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We came into the shop and wasn’t bombarded with sales pitches so it was relaxed and able to look around at our on speed. Once we decided what we wanted. The gentleman sorted out a price for us and t... See more
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Purchased new flooring for my bathroom ,from the Burslem ,stoke on Trent store , Has usual , Great service , staff really helpful , lots of choice and happy with the prices All my flooring I have... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Moorhead House, Moorhead Way, Bramley, S66 1YY, Rotherham, United Kingdom
- 0330 311 2442
- customerservice@unitedcarpets.co.uk
- www.unitedcarpetsandbeds.com
4.6
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Staff were very helpful and a pleasure…
Staff were very helpful and a pleasure to deal with.
25 April 2026
Unprompted review
Reply from United Carpets & Beds
Hi David, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Kirby store.
Thank you so much for the recommendation. We hop to assist you again in the future.
FEEDBACK
Very pleased with the professional service provided to us by the Dudley store. The bedroom carpets we ordered were delivered and fitted promptly as promised. Excellent service throughout.
30 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Asha, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Dudley store could meet your expectations and provide you with a positive service throughout.
We hope to assist you again in the future. Have a wonderful day.
Southport store
To the Southport team a huge massive thank you to Norman for helping us choose in store, Mark for his measuring skills and advice and Ernie and Mick for their expertise in fitting our laminate and stair carpet. From start to finish you all guided us with your knowledge, expertise and friendliness we are over the moon with our new flooring and cannot thank you all enough for the amazing service you all provided we would not hesitate to recommend you thanks again Jackie and Tim
30 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Jacqueline, thank you so much for your wonderful review and kind words.
We are absolutely delighted to hear how pleased you are with your new flooring and that the team made the whole experience such a positive one. The team will be thrilled to receive your feedback and know that their knowledge, expertise and friendly service helped you every step of the way.
Thank you for choosing United Carpets Southport and for taking the time to share your experience. Your recommendation means a great deal to us, and we hope you enjoy your beautiful new laminate flooring and stair carpet for many years to come.
Best wishes from all the team at United Carpets Southport.
Great carpets and service
Great advice and friendly service from the team in Crewe. Fitting on time and great job.
1 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Alison, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Crewe store could meet your expectations and provide you with a positive service throughout.
We hope to assist you again in the future. Have a wonderful day.
Poor customer service
We ordered a few packs of laminate flooring and it was all bent, so we contacted the store and found it difficult to get a refund. We did get our money back but you could tell they didn’t want to refund it. Some of the staff there are not helpful at all. We’ve had many carpets and laminate from there over the years without any problems, so we were surprised to find the flooring wasn’t right. A couple off days after we got a refund we received a call from the manager saying there were 4 planks missing from a pack and they needed them back of they couldn’t claim for them. They had been cut by the fitter but we still had them. In our opinion he was trying to be awkward about it and he asked for them to be left outside our property and he would collect them! He never did collect them. We’ll never deal with United Carpets & Beds again, absolutely awful customer care. It’s a shame, they used to have lovely staff there too.
10 June 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Michelle, thank you for taking the time to share your feedback.
We're very sorry to hear that your recent experience did not meet the high standards you had come to expect from us, especially as a returning customer who has previously purchased carpets and laminate flooring from our store over many years.
We understand how frustrating it must have been to receive flooring that was not in suitable condition and then experience difficulties during the refund process. We are pleased that the refund was ultimately resolved, but we're disappointed to hear that the service you received left you feeling unsupported and dissatisfied.
Customer feedback is invaluable in helping us improve our service. We regret that we have let you down on this occasion and will ensure your comments are reviewed with the store team. Please don't hesitate to contact customerservice@unitedcarpets.net if there is anything further we can do for you.
Thank you again for your feedback, and we sincerely apologise for the disappointment caused.
Reply from United Carpets & Beds
Hi Andrew, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Stechford store.
Thank you so much for the recommendation. We hop to assist you again in the future.
Brilliant bed we bought from united
Brilliant bed we bought from united , so pleased with the quality
and staff was second to none so polite definitely would recommend any one to use united carpets and beds :) thank you
10 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Dale, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Worksop store could meet your expectations and provide you with a brilliant 5 star service throughout.
We hope you enjoy your new bed in many years to come. Have a wonderful day.
I went in to store and the gents helped…
I went in to store and the gents helped me immediately to find what I was looking for and at really reasonable prices. The fitters were quick and polite and understanding of everything going on with the house! Couldn’t recommend more
8 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Phoebe, thank you for taking the time to share how our Ellesmere store did.
Its a pleasure to hear that the team could help you find the product that was best suited to you and your home.
We're so pleased that you're happy with the overall service that you recieved!
Very helpful and answered all questions…
Very helpful and answered all questions that we had. Both shop, measurer and fitter professional. Looks great.
26 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Grimsby store could meet your expectations and provide you with a fantastic 5 star service throughout.
We hope to assist you again in the future. Have a wonderful day.
Experience was okay
Experience was okay, carpet is lovely quality. The man was here fitting for approx 6/7 hours (2 bedrooms and stairs) and unfortunately left marks on some of the walls. The wrong colour door bars were fitted too but it was really hot that day so didn’t make much bother. Fitter was lovely though and in store service was good too.
4 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi Lauren, thank you for taking the time to leave a review. We're pleased to hear that you're happy with the quality of your new carpet and that you found both the fitter and in-store team helpful and friendly.
We’re sorry to learn about the marks left on your walls and the incorrect colour door bars being fitted. While we're glad these issues didn't cause too much inconvenience, this isn't the standard we aim to deliver, and we appreciate you bringing it to our attention.
Your feedback is valuable and will help us improve our service going forward. If you would like to discuss the door bars or the marks further, please don't hesitate to contact the store directly.
Thank you again for choosing United Carpets, and we hope you enjoy your new carpet for many years to come.
Absolutely no problems from start to…
Absolutely no problems from start to finish very helpful and on time 👍
1 April 2026
Unprompted review
Reply from United Carpets & Beds
Hi Steve, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Boston store.
Thank you so much for the recommendation. We hop to assist you again in the future.
We have had carpet before from here…
We have had carpet before from here several years ago and was very happy to return to update
Staff were very helpful and knowledgable
Very good prices and once booked were timely and delivered and fitted very well. The carpet fitters work was ery clean and tidy and we were happy with his work.
We are very pleased with United carpets stechford store and would recommend to everyone
Thanks again
9 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi Tracey, thank you for your lovely review and for choosing United Carpets again.
It's great to hear that our team provided helpful and knowledgeable service, and that you were pleased with our pricing, fitting schedule, and overall experience. We're especially pleased to know that the fitter's work was clean, tidy, and completed to a high standard.
Thank you for your kind recommendation of our Stechford store. We hope you enjoy your new carpet for many years to come, and we look forward to helping you again in the future.
Thanks again from all the team at United Carpets Stechford!
Very good quality carpet and fitted…
Very good quality carpet and fitted brilliantly. Very happy with the service provided.
13 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi Joy, thank you for taking the time to leave a review.
Its a pleasure to hear that our Stechford team could provide you with such a positive service with good qaulity carpets that were fitted to a brilliant standard.
We're so pleased that you're happy with the overall service that you recieved. Take care.
Great sales team at the local show…
Great sales team at the local show room. Very poor admin team at head office quite stern and rude. Won’t be going back sorry.
1 June 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Nicholas, thank you for taking the time to leave a review.
We're pleased to hear that you had a great instore experience with our Cheadle Hulme store. However we're sorry to hear that your experience with our Head Office team did not meet your expectations. We would like to hear more about the service that you recieved. Please email customerservice@unitedcarpets.co.uk so we can look into this matter further.
Kind Regards
The United Team
Good local shop…
Since moving to the area we have been using the shop in Alfreton Derbyshire as we decorate room by room and jave found them to be well priced and efficient with a good choice of carpets and flooring.
29 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Christopher, thank you for taking the time to leave our Alfreton Store a review.
Its great to hear that you found that the service that you recieved was efficient and there was a wide range of products at a good price.
We hope you love the finished results of your new carpets. Have a wonderful day.
Went in today and Jo was absolutely…
Went in today and Jo was absolutely fantastic, really helped when we were choosing our Lino very knowledgeable about the stock , worked out our price and was very friendly 5* customer service
Thank you
28 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Kate, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Melton Mowbray store could meet your expectations and provide you with a fantastic 5 star service throughout.
We hope to assist you again in the future. Have a wonderful day.
Walked straight into the store and was…
Walked straight into the store and was happily greeted. The gentleman that helped us out with our carpet was really pleasant and knowledgeable. 100 % happy with our experience
27 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Lydia, thank you for taking the time to share how our Kirby store did.
Its a pleasure to hear that the team could help you find the carpet that was best suited to you and your home.
We're so pleased that you're happy with the overall service that you recieved. We hope you enjoy your new carpets in many years to come!
Reply from United Carpets & Beds
Hi Paul, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Pontefract store could meet your expectations and provide you with an great service throughout.
We hope to assist you again in the future. Have a wonderful day.
Can’t praise the 2 carpet fitters from…
Can’t praise the 2 carpet fitters from Newark enough fantastic job on to bedrooms and stairs job they done was top notch and arrived on time ,very polite
26 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Gary, thank you for taking the time to leave a review.
We're so pleased that you're happy with the overall service that you recieved from our Sleaford store.
Thank you so much for the recommendation. Take care.
Was kept well informed at all times…
Was kept well informed at all times about my order pleasant staff members order arrived in allocated time Good Service
26 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi Janice, thank you for taking the time to leave such kind feedback.
Its great to hear that our Preston store was able to meet your expectations and provide you with a positive service throughout.
We hope to assist you again in the future. Take care.
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