Recently visited the portrack lane store to purchase bedroom carpets, Paul was very helpful, worked around our budget, nothing was a problem, didnt feel pushed into making a purchase like i have with... See more
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I loved my flooring, however the fitting of it isn’t great and feels somewhat rushed and not a neat job , the fitter also took more money off us than we were told and said he didn’t realise. He then b... See more
Company replied
we purchased carpets for our house from stockton on tees from the moment we walked into the store to the moment the fitters left our house it was top notch experienced staff who assisted us- great pri... See more
Company replied
From the second I walked into the shop the lads knew exactly what I wanted, I was previously quoted the same carpet for 6x the price I was given at United. I couldn’t believe it, I was slightly appr... See more
Company replied
Company details
- Carpet Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Portrack Retail Park, Holme Road, TS18 2SB, Stockton-on-Tees, United Kingdom
- 01642 676068
4.4
Excellent
101 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was looking for a carpet for a small…
Was looking for a carpet for a small bedroom. Very helpful in store and able to arrange fitting very quickly. Good price and fitter was prompt and did great job. Room looks great. Definitely use them again.
15 October 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Sue, thank you for sharing your experience with us! We're so happy to hear that our Stockton store exceeded your expectations, and that the fitters did a fantastic job and your room looks great! We look forward to seeing you in the future, take care!
Amazing Service
From ordering our new wooden floor, it only took about 5days for it to be available, however we weren’t quite ready for it to be laid as the decorating wasn’t finished, so the store said they would just keep hold of it for as long as we needed them to and we just rang them when we were ready for it to be laid. The fitters did an exceptional job and our new floor looks amazing!
Very pleased and we will definitely be purchasing any more flooring from United Carpets.
23 November 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi, thank you so much for taking the time to leave us a review! We're so glad to hear how our Stockton-on-tees store provided you with such an excellent service, and that the fitters did an exceptional job. We look forward to assisting you again in the future!
A range of options were explored in…
A range of options were explored in store which were on budget and requirements. The sales person pulled carpets out and underlay so we could see what they were like to walk on which clarified exactly what we wanted.
22 September 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
HI Matthew, thank you so much for taking the time to leave us a 5 star review! We're so glad you was pleased with the range of products in our Stockton-on-Tees store, and was able to find exactly what you wanted! We hope to assist you again in the future.
Excellent experience
From start to finish.the whole experience was excellent shop, staff & the fitters.Thanks for Everything
2 October 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi, Thanks so much for taking the time to leave us a 5 star review! We hope you love your new flooring!
No hard sell needed
I have been meaning to leave a review for a while now, simply due to the experience I had at your Stockton on tees branch.
Instantly as we entered -the sales man noticed us and welcomed us, showed us the beds which met our criteria and left us to the rest. There was no hard sell, no deviation from what we ‘might want or need’
On completion of the sale the following day again, extremely pleasant and accommodating to all our logistical needs.
Rich is a credit to the team and I will certainly be a return customer!!
2 August 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi,
Thankyou for taking time to leave us a review.
We are delighted to hear that Rich was able to deliver great customer service and advise you on our huge range of beds and make sure you had a great in-store experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stockton
Excellent service
Excellent service. I needed a bed delivering within 2 weeks. They were true to their word and did it. Very pleased.The delivery guys even put it together for me.
19 July 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Thanks for taking the time to leave your kind feedback!
We hope to see you again soon for your next project -
All the Team at United Carpets and Beds
Fantastic
Lads in the shop where brilliant especially Andy. Discussed and arranged pricing to adjust for me and not the company. Carpet and underlay is stunning in my new home. Carpet fitter done it on his own and was only a couple of hours and a lovely man. Highly recommended to anyone.
30 August 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Stephanie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service in-store from Andy as well as loving your new carpet and underlay!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stockton
Excellent Service
I bought a double bed from this company a month ago and was really please with the service, Rich was professional, easy to talk to and listened
2 weeks later I went back as needed a suite, I'd seen one when I got the bed and was hoping it was still there, it was, a grey faux leather recliner 3 and a 2....again Rich was very professional and he knew the layout of my flat so he put me as ease when I tried to work out if it would fit...if they sold bedroom furniture I'd be there in a flash...Thanks Rich you made each delivery so easy
1 August 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Alison,
Thankyou for leaving us a 5 star review.
We are happy to hear that Rich was able to advise you on our huge range of beds and sofas and found the perfect one for you as well as going above and beyond to ensure that it will fit in your room.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stockton
Reply from United Carpets & Beds - Stockton-on-Tees
Hi John,
Thankyou for leaving us a review.
We are happy to hear that you had a great experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stockton
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Toni,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stockton
Brilliant service and brilliant items
4 June 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Lucy,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of flooring as well as deliver great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stockton
No bother helping us find the right bed and mattress
Spent time looking for a new Super king bed and mattress. Richie was patient and answered all our questions and helped us make the right choice. The bed came this morning and the lads (Lewis and his partner - sorry forgot his name) who delivered it were very professional and polite putting it together for us and ensuring everything was to our liking before leaving. A great experience! Thanks
19 July 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Keith,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Rich able to advise you on our huge range of beds and mattresses as well as our delivery team providing a professional service to ensure you had a great experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stockton
Excellent quality at excellent prices 5*
The staff were brilliant and pointed me to the perfect mattress . I will be back next month for my new sofa .
20 June 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Keith,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of mattresses.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stockton
Great overall service
Salesman excellent. Delivery and building of the bed and removing old was effortless. Great service
24 June 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Karen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you as well as the delivery team providing a professional service.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Stockton
Dave made it so easy to choose our new…
Dave made it so easy to choose our new lounge carpet and the price was great
7 May 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi David,
Thankyou for leaving us a 5 star review.
We are happy to hear that Dave was able to assist you with your new lounge carpet and get you a great price.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stockton
Would definitely recommend this company and will use again
Carpet was delivered as agreed and fitted within the time scale we had been given. The fitters were polite and friendly.
We had to change the delivery date and fitting and this company waited patiently till we were able to get back with a more suitable date after we (the customer) postponed the original delivery and fitting date and still carried out a very good high customer service till the completed fitting.
4 June 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Paula,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to rearrange fitting for when was suitable for you and our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stockton
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Karen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to deliver great service and that you love your new carpet.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stockton
Reply from United Carpets & Beds - Stockton-on-Tees
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear you received great customer service and we look forward to assisting you again soon.
All the best,
United Carpets & Beds Stockton
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Debbie,
Thanks for taking the time to leave us your feedback. I am sorry to hear that you were unhappy with our independent fitter. I have spoken with the store and they are not aware that you have raised any concerns with them directly but have asked that you contact them so that we can look into this for you.
Thank you
United Carpets and Beds Stockton
Walked in and staff said hello then…
Walked in and staff said hello then left us alone whilst we looked for a carpet. Staff then came over after a few minutes and gave some good advice. Was nice and easy to book a fitting and price was fair.
8 April 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Martin,
Thankyou for leaving us a review.
We are happy to hear that you had a great in-store experience with the team able to advise you and book you in for fitting.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stockton
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