Recently visited the portrack lane store to purchase bedroom carpets, Paul was very helpful, worked around our budget, nothing was a problem, didnt feel pushed into making a purchase like i have with... See more
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I loved my flooring, however the fitting of it isn’t great and feels somewhat rushed and not a neat job , the fitter also took more money off us than we were told and said he didn’t realise. He then b... See more
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we purchased carpets for our house from stockton on tees from the moment we walked into the store to the moment the fitters left our house it was top notch experienced staff who assisted us- great pri... See more
Company replied
From the second I walked into the shop the lads knew exactly what I wanted, I was previously quoted the same carpet for 6x the price I was given at United. I couldn’t believe it, I was slightly appr... See more
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Company details
- Carpet Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Portrack Retail Park, Holme Road, TS18 2SB, Stockton-on-Tees, United Kingdom
- 01642 676068
4.4
Excellent
101 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Mark was great he advised on what would…
Mark was great he advised on what would be best to put down in a busy office. It came at great price and the fitting team were great also i highly recommend united carpets.
25 January 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Jay, thank you for taking the time to leave a review.
We're so pleased to hear that our Stockton-on-Tees store was able to meet your expectations and provide you with a 5 star service throughout.
Thank you so much for the recommendation. Take care.
Carpet fitter was rude
Carpet fitter was rude - he rang with 20 minutes notice after I was told he would let me know the day before. Fitted carpets that were the roll end (didn’t pay £2,700 for a roll end and fitter should have known they were all roll ends ) and each room had marks on which Dave came out twice to look at. Dave and Andy have been really good. They then sent Renew out to look at the marks and then now they are replacing all the carpets on Friday. It was easy for the fitter the first time as rooms were empty with no doors on as we are not living in the house at the moment but since getting the carpets fitted we have started to move things in therefore the fitter will have to move things. Also when they fitted them they marked all my walls and paintwork meaning I’ve had to pay a decorator to touch them all up.
Not a good experience but hopefully they are ok on Friday.
15 January 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Good afternoon Cheryl, thank you for taking the time to leave feedback.
We’re really sorry to hear that parts of your experience have been frustrating, particularly regarding the short notice on the day of fitting and the condition in which the rooms were left. That’s certainly not the standard of communication or care we aim to provide, and we completely understand how inconvenient this must have been.
We’re pleased that both Dave and Andy were able to assist promptly, and that following the inspection with Renew, we’ve arranged a full replacement. We hope Friday’s installation goes smoothly and restores your confidence in both the product and our service. Please contact customerservice@unitedcarpets.co.uk if you need any further assistance.
Kind Regards
The United Team
Great service offered
Great service offered. Very knowledgeable about types of flooring and ideas for fitting. Came away very confident I had picked exactly what I needed & that it would all be seamless.
22 January 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello Dave, thank you for sharing your experience with us.
Its great to hear that our Stockton Store could meet your expectations and `help you choose which flooring was most suited for you and your home.
We hope to assist you with any projects in the future. Have a wonderful day.
Sales men were great
Sales men were great, however carpet fitters weren't the best carpet doesn't seem like it's pulled tight enough
19 December 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Good afternoon Heather, thank you for taking the time to leave feedback.
We're pleased to hear that you had such a positive experience in our Stockton-On-Tees store. However its such a shame to learn that you're not satisfied with the finished result of your carpet.
Please contact the store directly or alternatively email customerservice@unitedcarpets.co.uk, so it can be arranged for a member of the team to come out and check your carpet has been fitted correctly.
Kind Regards
The United Team
Unfortunately there was an issue with…
Unfortunately there was an issue with the store ordering the wrong bed for me. This only became apparent when the delivery people unpacked it from the van.
The store did apologise though and got the correct one delivered the following week for me
5 December 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Good afternoon Lyndsey, thank you for taking the time to leave feedback.
We're sorry to hear that there was an issue with your bed and the wrong one was ordered and delivered to you. This is not the service we aim to provide and understand how frustrating this must if been.
However we're very pleased that our Stockton-on-Tees store apologised for the error and got the correct bed delivered to you the following week.
We apologise again for the inconvenience that was caused and hope to get the opportunity to assist you again in the future. Take care.
Reply from United Carpets & Beds - Stockton-on-Tees
Good afternoon Mohammed, thank you for taking the time to leave feedback.
We’re sorry to hear you were unhappy with the fitting. This isn’t the standard we aim for. Please contact our Stockton-on Tees store or alternatively email customerservice@unitedcarpets.co.uk, so we can review the issue and try to make it right.
Kind Regards
The United Team
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Paul, thank you for taking the time to share your experience.
We're so pleased that you're happy with the service that you recieved from our Stockton-on-Tees store.
Thank you again for the recommendation.
Amazing communication from start to…
Amazing communication from start to finish! Staff very friendly and helpful. Excellent fitting job and quick.
4 December 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Sue, thank you for your kind comments.
We're so pleased to hear that your experience with our Stockton-On-Tees store had great communication throughout and you found our staff friendly and helpful. Its great to hear that you're happy with the excellent fitting service.
We hope to assist you again with any projects you may have coming up in the future. Take care.
Bedroom Carpet
Really good experience. Nice, friendly staff, let us look around with no hassle and were happy to help when needed. Would happily recommend and will use again in the future. Thanks again Nigel/Andy.
29 November 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Chris, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Stockton-on-Tees store.
We hope we get the opportunity to assist you again with any future projects, take care.
Staff was very knowledgable of products…
Staff was very knowledgable of products you offer. I can't remember the name of the sales rep but he was great.
Best service ever.
100/100%
11 October 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Jesha, thank you for taking the time to leave a review.
Its great to hear how our Stockton on Tees store could make your experience with us a positive one.
Thank you again for the recommendation, take care.
United carpets 5*
United carpets were brilliant from start to finish! I am over the moon with my new carpets. Definitely recommend!
14 October 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Sue, thank you for taking the time to leave feedback.
We're so pleased our Stockton-on-Tees store could meet your expectations and provide you with a 5 star service from start to finish.
We hope that you love your new carpets, take care.
Absolutely amazing experience in the…
Absolutely amazing experience in the store, staff very helpful and knowledgeable. Highly recommend and will be using again in the near future
11 October 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Emma, thank you for taking the time to leave our Stockton-on-Tees store a review.
We're so pleased the team could provided you with an amazing instore experience and were helpful and knowledgeable.
Than you again for the recommendation, we look forward to assisting you again.
Extremely happy with flooring and…
Extremely happy with flooring and exceptional attentive staff from start to finish 👏👏👏👏👏
10 October 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Mark, thank you for taking the time to leave our Stockton-On-Tees store feedback.
We're so glad the team could provide you with a positve service from start to finish, and that you're happy with your new flooring.
Thanks again for the recommendation, have a great day.
Reply from United Carpets & Beds - Stockton-on-Tees
Hello John, thank you for taking the time to leave a review.
We're so pleased our Stockton-on-Tees store could make your experience with us a positive one.
We hope to assist you again soon.
Would highly recommend visiting the…
Would highly recommend visiting the showroom, warm welcome from entering the store very knowledgeable staff even a good laugh, thanks to mark and the team, see use back in a couple of weeks for the rest of the house doing 👏🏻
11 September 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Alice, thank you for sharing how our Stockton-on- Tees store did.
We're so glad they could provide you with such a positve in store experience.
Thanks again for the recommendation, and we look forward to assisting you with the rest of your house, take care.
Excellent service
Staff member was patient ,he realised i knew what i needed , helped me with colour matching and arranged sales information . Booked fitters for me . Fitters were exceptional as we were having 2 rooms done and could not move everything ie 3 pensioners , very pleased thank you all.
4 August 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello Janet, thank you for taking the time to leave a review.
We're so glad our Stockton-on-Tees store could make your experience with us such an excellent one.
We hope to assist you again with any projects you have in the future, take care.
New carpet
We are happy with our carpet and would return when we need more flooring. We have been there twice before and had really good service and no complaints about fitting either
22 August 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello Susan, thank you for taking the time to leave a review.
Its such a pleasure to hear that our Stockton-on-Tees store could again make your experience with us a positive one.
We look forward to assisting you with your flooring, take care.
1st class service
Salesman was super friendly and knowledgeable with no pressure to buy. Professional service throughout and I am thrilled with the results.
Competitive price with a personal touch.
8 August 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Julie, thank you for sharing your experience with us.
Its great to hear that our Stockton-on-Tees store could provide you with a 1st class service that was friendly with no pressure to buy.
Thanks again for the recommendation, we hope to assist you again.
Better selection of carpets than most
Very helpful and patient staff. Who helped me choose the right carpet. Great quality item.
9 July 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello Alan, thank you for sharing how our Stockton- on- Tees store did.
We're so glad the team could provide you with a positive service, and help you choose the right carpet for your home.
We hope to get the opportunity to assist you with any projects in the future, have a wonderful day.
At great attention from Rich
At great attention from Rich in Stockton on Tees store .Really helpful and all sorted in less than 20mins When the carpet arrived with the fitters they didn't take long and it looked lovely .We thanked them and said our goodbyes Then we noticed a line about a foot in from the wall and door it looked like a flaw.We rang the store and another man answered Rich was on day off .He said it where it was folded on the roll it will come out if not I will come and see it and if it hasnt we will replace it .Which was fine it has mostly gone just about a foot that no one stands on .My only reai bad thought I have is that the fitter didn't shout us in to look at it .He just went .But it's fine it's acceptable .
9 July 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi John, thank you for taking the time to leave feedback.
We're so pleased our Stockton Store could meet your expectations and provide you with a positive service.
Please don't hesitate to contact the store if there is anything further we can do for you.
Kind Regards
The United Team
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