Recently visited the portrack lane store to purchase bedroom carpets, Paul was very helpful, worked around our budget, nothing was a problem, didnt feel pushed into making a purchase like i have with... See more
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I loved my flooring, however the fitting of it isn’t great and feels somewhat rushed and not a neat job , the fitter also took more money off us than we were told and said he didn’t realise. He then b... See more
Company replied
we purchased carpets for our house from stockton on tees from the moment we walked into the store to the moment the fitters left our house it was top notch experienced staff who assisted us- great pri... See more
Company replied
From the second I walked into the shop the lads knew exactly what I wanted, I was previously quoted the same carpet for 6x the price I was given at United. I couldn’t believe it, I was slightly appr... See more
Company replied
Company details
- Carpet Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Portrack Retail Park, Holme Road, TS18 2SB, Stockton-on-Tees, United Kingdom
- 01642 676068
4.4
Excellent
101 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Recently visited the portrack lane…
Recently visited the portrack lane store to purchase bedroom carpets, Paul was very helpful, worked around our budget, nothing was a problem, didnt feel pushed into making a purchase like i have with other carpet shops. Highly recommend!
28 October 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Gabrielle, thank you for taking the time to leave such kind feedback.
Its great to hear that you're happy with the service that you recieved from our Stockton-on-Tees store.
Thank you for the recommendation. Have a wonderful day.
I loved my flooring
I loved my flooring, however the fitting of it isn’t great and feels somewhat rushed and not a neat job , the fitter also took more money off us than we were told and said he didn’t realise. He then brought our change back.
4 September 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Good afternoon Vicki, thank you for taking the time to leave feedback.
We're so pleased to hear that you love your new flooring. However we're sorry to hear about the misunderstanding with the independent fitter and the payment, but are glad to hear that this was resolved quickly. If you have any concerns please do not hesitate to contact the store directly or alternately email customerservice@unitedcarpets.co.uk with your details.
Kind Regards
The United Team
The new floors and carpets were spot…
The new floors and carpets were spot on. Due to delays because of circumstances out of my control I received a reduction in the overall price.
They are friendly and answered any queries I had.
4 August 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Swaguna, thank you so much for the kind feedback.
We're so glad we could assist you and provide you with a great service service throughout!
After purchasing 3 lots of carpets from…
After purchasing 3 lots of carpets from the store and was very impressed we decided we would then order a bed and mattress which wasn’t a great experience. We were made aware that the bed could take up to 3 weeks which we accepted. After 2 weeks I received a voice voicemail after missing a call asking me to ring back to arrange a date for collection which I did. A date was arranged for 10th September. I arranged time off work as they didn’t give me a morning or afternoon slot. On the day of delivery I rang central office to ask if they had any idea of a time slot to which they said they had no record of the bed and mattress being delivered and they were waiting for me to ring them to arrange! This wasn’t the case. I had the date given to me and was expecting it that day. The girl I spoke to said she couldn’t do anything about it and I must have spoken to her colleague who hasn’t logged the call she offered me another date of a week later which wasn’t acceptable as I could not take any more time off work. In the end I rang the shop in Stockton to help which they did and went out their way to get me the items sooner. They arranged for central office to drop the bed at Stockton on the Monday night and the guys in Stockton would come and make the bed up for me.
Then after unwrapping the bed they had the wrong headboard which I then had to wait another day for them to arrange to bring the correct one. I want best pleased. All in all this would put me off buying from you again although I must say the team in portrack were amazing and helped as best they could to put things right. The phone call I had with head office I got the impression they didn’t care and didn’t seem to want to help much with the situation!
10 September 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Good afternoon Julie, thank you for taking the time to leave a review.
We're so pleased to hear that you have previously purchased 3 lots of carpets from us and was happy with the overall service that you recieved. However we're sorry to hear that your experience with our beds department has not met your expectations. Please email Bedsadmin@unitedcarpets.co.uk with your details and a member of our team will investigate this further for you.
Kind regards
The United Team
Friendly helpful staff instore & great…
Friendly helpful staff instore & great carpet fitters too !
24 August 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Trish, thank you so much for the kind feedback.
We're so glad we could assist you and provide you with a great service service throughout!
From the second I walked into the shop…
From the second I walked into the shop the lads knew exactly what I wanted, I was previously quoted the same carpet for 6x the price I was given at United. I couldn’t believe it, I was slightly apprehensive to see what the job would turn out like given the price difference, but I was blown away everything from service to fitting!
16 July 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Gemma, thank you for taking the time to leave a review.
Its wonderful to hear that we could meet your expectations and provide you with a great service from start to finish. We're so pleased that you're happy with the finished results of your carpet!
We hope to assist you again in the future. Take care.
really happy with the customer…
Really happy with the customer service friendly, welcoming when walking in. Choosen a carpet good price happy to take a dispoit paid balance when Rearranged the fitting of the carpet on a convenient date. pleased customer thank you Stockton on tees Branch
18 August 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Sarah, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Stockton-on-Tees store.
Thank you so much for the recommendation. We hope to assist you again in the future.
The service was excellent throughout my…
The service was excellent throughout my visit greeted with a smile i wasn't rushed if I needed help they were there. They helped me with payment plans that suited my pocket Both members of staff were great brilliant service.
2 July 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Christina, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Stockton-on-Tees store could meet your expectations and provide you with an excellent service throughout. We're so pleased that the team could find you a payment plan that was suitable for you and your budget!
We hope to assist you again in the future! Take care.
Great service
Great service. Andy who completed the sale was really knowledgeable and explained everything. The carpet fitters were organised and worked tidily. Great service all round. Price was a bargain!
10 June 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Maka, thank you for taking the time to leave a review.
Its such a pleasure to hear that our Stockton-on-Tees store could meet your expectations and provide you with a great service throughout.
We're so pleased that you're happy with the finished results of your carpets.
Thank you so much for the recommendation. We hope to assist you again in the future.
Knowledgeable
The staff were really friendly and knowledgeable....we also had a good laugh with them during the sale.
30 May 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Steve, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Stockton-on-Tees store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Don't receive what your told.
Carpet lovely, was told i would be fitted with a door bar to en suite but wasn't also joiner never turned up to plane door. Would never recommend your company as don't get what's promised
6 April 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Good afternoon, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with your carpets. However we're sorry to hear that the independent fitters did not meet your expectations, this is not the level of service that we strive to provide and would like the opportunity to look into this further. Please contact our Stockton-on-Tees store directly or alternately email customerservice@unitedcarpets.co.uk and a member of our team will get back to you.
Kind Regards
The United Team
Helpful team
Helpful team including, beautiful carpet and good coomunication.
26 May 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Khalil, thank you for taking the time to leave a review.
We're so pleased that our Stockton-on-Tees store could meet your expectations and provide you with a great experience with good communication throughout.
Thank you so much for your kind recommendation. Take care
Very helpful & pleasant gave us a few…
Very helpful & pleasant gave us a few choices in the measurements we needed and they were very good price wise , all in all very satisfied with the products that were purchased
6 April 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Janet, thank you so much for taking the time to leave a review.
Its great to hear that our Stockton-on-Tees store was able to meet your expectations and provide you with a positive service throughout.
We hope to assist you again in the future. Take care.
The staff were very friendly and…
The staff were very friendly and knowledgeable about their products and also very reasonable priced,
6 February 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello Andy, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Stockport store.
Thank you so much for the recommendation. Take care.
Really happy with this company very…
Really happy with this company very prompt and professional service. I was let down by Franks factory flooring and fortunately United Carpets came to the rescue. Will be using them again.
13 March 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Dan, thank you for taking the time to share your experience.
We're so pleased that your happy with the service that you recieved from our Stockton-on-Tees store.
We hope to assist you again in the future. Have a wonderful day!
Fab experience and staff bent over…
Fab experience and staff bent over backwards to accommodate.. thank you to all especially Mark :-)
Jo & David x
19 April 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Joe, thank you for taking the time to share your experience.
We're so pleased that your happy with the service that you recieved from our Stockton-on- Tees store.
We hope to assist you again in the future. Have a wonderful day!
Fantastic
Even though we didn't buy, Andy and Mark were absolutely amazing. They were welcoming, friendly, and not pushy. They were very knowledgeable. The advice and guidance was second to none. They did not want us to rush in and buy a product until we had decided what we really wanted as we couldn't decide. Thank you so much ☺️
18 April 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Michelle, thank you so much for your kind words.
We're so pleased that our Stockton store were able to meet your expectations and provide you with a 5 star service throughout.
Its a pleasure to hear that you're pleased with the overall service that you recieved. Take care.
Excellent customer service from Andy, Mark & Dave
Excellent customer service from Andy, Mark & Dave.
When entering the Stockton branch we were greeted with a very warm welcome from these lovely guys.
They were so knowledgeable and guided me through the type of flooring I would need for our kitchen & hall.
Dave came to our home & measured the kitchen & also brought samples of flooring I had already chosen so I could see what they would look like in the kitchen & hall, again very knowledgeable.
I would highly recommend United carpets a fabulous company thank you so much!
10 April 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Vanessa, thank you for taking the time to share how our Stockton-on-Tees store did.
We're so pleased to hear that Andy Mark and Dave were all able to help you make the decision of which type of flooring was most suited for your kitchen and hall. Its great to hear that you're happy with the overall service that you recieved.
We hope to assist you again in the future. Take care.
Very pleased…
Very pleased with the carpet I chose everything was excellent from the staff in store to the carpet fitter I would definitely recommend United Carpets and Beds an excellent company and wouldn’t hesitate to use them again thank you very much United Carpets
24 February 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Susan, thank you so much for taking the time to leave a review.
We're delighted to hear that our Stockton-on-Tees store was able to meet your expectations and provide you with an excellent service throughout.
We hope to assist you again in the future. Take care.
Great team
Great team in the store straight to the point just how a like it
16 March 2026
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello Jack, thank you for taking the time to leave a review.
Its great to hear that you're happy with the service that you recieved from our Stockton-on-Tees store.
Thank you again for your recommendation. Take care.
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