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Mechanical Models UK Reviews 

1,240
•
TrustScore 2.5 out of 5

2.3

Toy Store
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Rated 1 out of 5 stars

Replied below but still no direct reply or refund : Shocking service like other reviews. No response to any emails and number doesn’t work on site .paid £15 for delivery on Saturday within deadline on... See more

Company replied

Rated 3 out of 5 stars

The model itself - the sailboat - looks great completed. Unfortunately, many pieces weren’t cut to fit well at all and had to be greatly modified, extending the time spent, with many pieces snapping a... See more

Company replied

Rated 5 out of 5 stars

I've just completed locomotive 460 & tender. Design and manufacture is superb. Everything fits and works as it should. The finished article is a tribute to the ingenuity of UGears. The model was a... See more

Rated 1 out of 5 stars

After all my emails were ignored I called again only to be told that someone would call me back. Two days later I called again, only to be offered an apology and the promise that someone would call me... See more

Company replied

Company details

  1. Toy Store

Written by the company

Mechanical model kits for adults and kids! "Our mission is to give an unforgettable time of working together on things that are popular for all ages. We want to connect the hearts of fathers and kids. And as a result - to get a revived mechanical marvel."

Contact info

2.3

Poor

TrustScore 2.5 out of 5

1K reviews

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2.3

All reviews

(1,240)

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Rated 5 out of 5 stars

Fun easy to build wooden moving models

First the service is spot on. Easy to use website, easy payment and fast delivery.
The models, I’ve only Built a couple so far. Went together well. Easy to follow instructions and looked super when completed.
Built them with the support of our 6 year old granddaughter. She has high functioning Autism. She’d absolutely loved them.
Would certainly buy from them again.

24 August 2020
Unprompted review
Rated 1 out of 5 stars

mechanism very stiff after assembly…

mechanism very stiff after assembly also components were difficult to push out
of board ,it ended up breaking when opening and closing it a couple of times
the second kit I bought was much better as I lubed the gears usind a soft pencil,

23 August 2020
Unprompted review
Mechanical Models UK logo

Reply from Mechanical Models UK

Hi William, really sorry on your experience. Please contact our support team at hello@ugears.online and they will refund you the item. Kind regards Dmitriy

Rated 4 out of 5 stars

Top class.

The models themselves are top class but the instruction manuals do need a bit of work. Lack of Information, parts wrongly numbered and also pages in the wrong order but still a joy to make. If it wasn't for the manuals it would be 5 stars.

19 August 2020
Unprompted review
Rated 5 out of 5 stars

Good customer facing service

Good customer facing service. Helena is excellent with help & support. Product is exciting & challenging, intricate & at the same time exhilarating. Precision component modelling at its best. .

10 August 2020
Unprompted review
Rated 4 out of 5 stars

Nothing is perfect hence only a 4 star…

Nothing is perfect hence only a 4 star having a lock down is perfect for people particularly old people like myself to buy and enjoy products such as yours. Some of the pieces are necessarily small which is ok if you were to increase a small amount of extras on a separate board to go to in an emergency.

6 August 2020
Unprompted review

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