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AOMEI Backupper Reviews 2,146

•
TrustScore 5 out of 5

4.9

Software Company
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Review summary

Created with AI, based on recent reviews

Looking at 1,223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the quick response times and efficient resolution of issues. Consumers are particularly impressed with how promptly their problems are addressed and solved. However, some people mentioned issues with the product itself, specifically regarding AOMEI Backupper ceasing to work or difficulties in finding product keys. A few other people also felt that the Image Deploy feature needed more work, finding its ability to perform large deployments limited.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the support team for being... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and effective... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the support team for... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the product as a "life-saver" and... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more

Rated 5 out of 5 stars

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provid... See more

Rated 5 out of 5 stars

The software did not work out for me. I was unable to capture any working files. I do see the potential for using this software & will certainly try it again should have have another unfortunate eve... See more

Rated 5 out of 5 stars

I have been very pleased with AOMEI Tech Support, in particular with Kamlee Kamlee who has been my POC during this activity. Kamlee has been very reponsive with accurate answers and with effective gui... See more

Company details

  1. Software Company

Written by the company

AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Owen Tan

Owen Tan, the rep I communicated with very quickly solved my problem.
Thanks!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Lost Product Key, Quick Response/Fix

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provided a product key. I was able to set up AOMEI Backupper again without issue. Thank you for the QUICK response and fix!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

A great thank to Owen Tan

A great thank to Owen Tan. He has managed my issue very quickly (less than an hour) and now the software works as before. I really appreciate.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I was helped by Joey A

I was helped by Joey A. who responded quickly and positively to my support request. My first time working with AOMEI as a supplier, exceeded my expectations, Thank you.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Support – Fast, Professional, and Effective

I had a very positive experience with AOMEI Backupper support. The team responded quickly to my request and provided a solution in a very short time.

I would especially like to thank Megan Z for the excellent assistance. The communication was clear, professional, and efficient throughout the process.

Overall, I am very satisfied with the service and can highly recommend their support.

27 April 2026
Unprompted review

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