AOMEI Backupper Reviews 2,146

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the quick response times and efficient resolution of issues. Consumers are particularly impressed with how promptly their problems are addressed and solved. However, some people mentioned issues with the product itself, specifically regarding AOMEI Backupper ceasing to work or difficulties in finding product keys. A few other people also felt that the Image Deploy feature needed more work, finding its ability to perform large deployments limited.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the support team for being... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and effective... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the support team for... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the product as a "life-saver" and... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more

Rated 5 out of 5 stars

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provid... See more

Rated 5 out of 5 stars

The software did not work out for me. I was unable to capture any working files. I do see the potential for using this software & will certainly try it again should have have another unfortunate eve... See more

Rated 5 out of 5 stars

I have been very pleased with AOMEI Tech Support, in particular with Kamlee Kamlee who has been my POC during this activity. Kamlee has been very reponsive with accurate answers and with effective gui... See more


Company details

  1. Software Company

Written by the company

AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

100 stars

Performance was exceptional and rated at 100 stars! This rating is based on:
1. Quick Response
2. Accurate Response
3. Clear Solution
4. Solution worked and solved two problems.

This performance is benchmark in my book. I continue to be really impressed with AOMEI products. Keep up the most excellent work.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

AOMEI Tech Support Quick Response

I had a problem with activating my AOMEI Backupper Pro license after a recent hardware change on my Windows 11 PC. I emailed AOMEI Tech Support about the problem and had a reply and a fix from Lanry Lucky within an hour, wow, I thought I would be waiting days. Fantastic service, great program, very easy to use, has got me out of trouble a few times.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Very fast support.

I got help from Owen Tan, that went strait to the problem and fixed my license issue, in last than an hour after i send the ticket.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem to register license

I had a problem to register and activate my lifetime license for Aomei Backupper Pro. The Aomei support helped me very fast and effective.

Everything is now working perfectly as it should.

I can full heartedly recommend Aomei - 5*

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I've used Aomei Backupper for at least 2 years

I've used Aomei Backupper for at least a couple of years. Overall it has been great. My laptop had to be wiped and totally reinstalled. I made sure I had backups with all my files on it with Aomei, and I was able to easily restore all of them. I've had a few times over the years where I needed help from Support. They were awesome, responded quickly and helped get me through the issues I had. I highly recommend Aomei Backupper.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

quick support

Due to several hardware modifications I exceeded the registration limit of my AOMEi Backupper licence. Lanry Lucky from AOMEI support team helped me in this case just in a few hours time. Much appreciated.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

backupper pro license crashed

I had a problem with my backupper pro license due to the fact that I restored my OS without uninstalling AOMEI BKP and so it wasn’t reusable and the support team kindly solved my issue.

10 April 2026
Unprompted review

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