As most of my payment went to express delivery and after nine days I still had not received the item, i wrote to ask what was going on. They asked e to wait to see how long delivery would take. The... See more
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Review summary
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I ordered a sun shirt for my son who likes to walk as he was getting sunburnt on his long hikes. The shirt was as advertised, Thank you. My only question why did this item, which was advertised as b... See more
Company replied
While the purchase went seamlessly, because of freight & other charges I probably paid three times the cost of purchasing it in Australia. I don't know if I can continue due to this.
Company replied
The product is good, quieter than the OWC 4m2 (old model). Delivery date changed after purchase - a minor annoyance. Due to my circumstances it hasn’t seen a lot of use yet.
Company replied
Company details
Written by the company
The best online shopping website in Australia. Shop electronic goods, fashion accessories, beauty products, mobile, men & women clothing, shoes, home & kitchen appliances online on Ubuy in Australia: Visit Ubuy to shop from the USA, UK, Japan, & Korea. Explore imported products online from the USA, UK, Japan & Korea. Buy from Ubuy to ship from the USA, UK and China to Australia and order from abroad. We provide cross-border shopping experience with great offers and deals. ✓ Low prices ✓ Big discounts ✓ Fast shipping ✓ Genuine brands ✓50 Million products. | Online Shopping | Electronics, Health & Beauty Product, Fashion| Ubuy Australia
Contact info
56a Anzac St, KWI 918054, Chullora, NSW 2190, New South Wales, Australia, New South Wales, Australia
- +61 (2) 61810756
- info@ubuy.com
- www.u-buy.com.au
4.0
Great
314 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Excellent communication and customer…
Excellent communication and customer service.
12 November 2025
Unprompted review
Reply from Ubuy Australia
Hi Dennis,
Thank you for your kind words! We’re glad to know you had a smooth experience and appreciated our communication and service. Your satisfaction means a lot to us.
Best regards,
Team Ubuy
I ordered a sun shirt for my son who…
I ordered a sun shirt for my son who likes to walk as he was getting sunburnt on his long hikes. The shirt was as advertised, Thank you. My only question why did this item, which was advertised as being in Australia, cost double and take weeks to arrive as compared with the same coming from America which cost half and arrived within a week?
3 November 2025
Unprompted review
Reply from Ubuy Australia
Hi David,
Thank you for sharing your feedback. We’re happy to hear that your son liked the sun shirt and that it met your expectations. We truly appreciate your valuable input regarding pricing and delivery — sometimes product sourcing and regional availability can affect cost and timelines. Still, we’ll make sure to review this to improve future experiences.
Best regards,
Team Ubuy
Incredible Hulk Season 4 DVD
Incredible Hulk Season 4 DVD. The shipping was faster than expected. Item came well packaged. Received exactly what I ordered. I bought the "Incredible Hulk Season 4 DVD" on Ebay here in Australia. But, it turned out to be a standard edition eg: no bonus features unlike the US edition with bonus features. Thank you Ubuy Australia!
11 November 2025
Unprompted review
Reply from Ubuy Australia
Hi Matthew,
Thank you for sharing your experience! We're glad to know your order arrived quickly and in perfect condition. It’s great to hear you’re happy with the Incredible Hulk Season 4 DVD from Ubuy Australia. We truly appreciate your trust and look forward to serving you again.
Best regards,
Team Ubuy
Quick delivery
Arrived exactly one week after ordering...had to come from the US to Australia! Pretty good.
3 November 2025
Unprompted review
Reply from Ubuy Australia
Hello Jim
Thank you for your positive feedback. We are glad to hear your order arrived in Australia from the US within a week and met your expectations.
We look forward to serving you again.
Best regards,
Team Ubuy
Item was perfect 👌🏽 and as described
Item was perfect 👌🏽 and as described. Communication about delivery was awesome 👌🏽. Delivery time spot on!
4 November 2025
Unprompted review
Reply from Ubuy Australia
Hello,
Thank you for your positive feedback! We're glad to hear the item was perfect and as described, and that you were satisfied with the communication and delivery timing.
We look forward to serving you again soon.
Best regards,
Team Ubuy
Reply from Ubuy Australia
Hello Sally
Thank you for your positive feedback! We're glad to hear you enjoyed our quick service and hope to serve you again soon.
Best regards,
Team Ubuy
I was really impressed
I was really impressed with being able to purchase my preferred product. I was sceptical as I hadn’t heard of Ubuy before.
But my order was fulfilled and postage came quickly. I was very pleased with the company and their service.
13 October 2025
Unprompted review
Reply from Ubuy Australia
Dear Elaine Mccarthy
Thank you for this amazing feedback! We're so happy we could win you over.
We completely understand the hesitation when trying a new online store, and we're delighted that our service from finding your preferred product to the quick delivery left you so pleased. It's our goal to make every customer feel confident shopping with us.
We truly appreciate you giving us a chance and are grateful you took the time to share your experience. We can't wait to help you with your next purchase!
Best regards,
Team Ubuy!
Excellent service
Excellent service from individual sellers and delivery to Australia is super fast. Thank you
4 November 2025
Unprompted review
Reply from Ubuy Australia
Hi Maryanne,
Thank you for your kind words! We’re delighted to hear you had an excellent experience with our sellers and fast delivery to Australia.
Best regards,
Team Ubuy
Reply from Ubuy Australia
Hi John,
Thank you for your feedback! We’re glad to know you found our service fast and efficient.
Best regards,
Team Ubuy
Quick international delivery
I ordered a product for my sister staying in Australia. It was delivered in 6 days from UK to Australia
21 October 2025
Unprompted review
Reply from Ubuy Australia
Hi Riya
Thank you so much for taking the time to leave this wonderful 5-star review! We're thrilled to hear that your experience with Ubuy Australia was so positive.
At Ubuy, we work hard to make international delivery as quick and seamless as possible, so it's fantastic to know we could deliver your product from the UK to Australia in just 6 days. We hope your sister was delighted with her gift!
We truly appreciate you choosing us and look forward to helping you with your future shopping needs.
Warm regards,
Team Ubuy!
We liked the variety of goods
We liked the variety of goods and in particular the supplements are something we are looking for .
What we did not like was the very high cost of shipping to Australia. The DHL offers a very good service but it is overpriced and I would like a cheaper option.
17 October 2025
Unprompted review
Reply from Ubuy Australia
Dear Victor
Thank you for taking the time to leave a 3-star review. We truly appreciate all feedback, as it helps us improve.
We are delighted to hear that you are enjoying the wide variety of goods available, especially our selection of supplements. It's great to know we are helping you find the products you're looking for.
At the same time, we sincerely apologize that the cost of shipping to Australia was higher than you expected. We partner with premium carriers like DHL to ensure that your orders are delivered safely and within the promised timeframe, which includes features like thorough tracking and faster transit times . We understand that this level of service comes at a cost, and we are constantly exploring ways to work with our logistics partners to provide the best possible value.
Your comment about wanting a cheaper shipping option has been noted and will be shared with our logistics team. Customer input like yours is vital as we continue our negotiations and partnerships to enhance our service offerings.
We hope to have the opportunity to serve you again and provide you with an even better experience.
Best regards,
Team Ubuy!
Quick arrival, great product
I purchased some skincare from Ubuy and had a fantastic experience. It arrived quickly (to Australia), in perfect condition and exactly what I wanted.
25 September 2025
Unprompted review
Reply from Ubuy Australia
Dear Valued customer,
Thank you so much for taking the time to leave this fantastic 5-star review! We're absolutely thrilled to hear about your positive experience.
We're especially glad that your skincare products arrived quickly and in perfect condition – we know how important that is! It's our goal to make sure customers in Australia get exactly what they want, right when they need it.
We look forward to helping you with your next purchase!
Warm regards,
Team Ubuy!
Easy to use and arrived on time
Easy to use and arrived on time. Product availability was also great compared to others
18 September 2025
Unprompted review
Reply from Ubuy Australia
Hi Melanie
Thank you so much for taking the time to leave this wonderful 5-star review! We are thrilled to hear that you found the Ubuy Australia platform easy to use and that your order arrived on time.
We take great pride in our vast product availability and work hard to offer a reliable alternative to other retailers, so it's fantastic to know that this made a difference for you.
We truly appreciate your business and look forward to serving you again soon!
Best regards,
Team Ubuy!
I ordered a product
I ordered a product, I had 2 options complete kit or without wall mount hardware, I ordered without wall mount hardware...OMG all that turned up was 2 little wall mount brackets.. messaged them no response WhatsApp message nothing! now oh that's September it turned up, too late would like to order another! Well NO i just want my first order
19 August 2025
Unprompted review
Reply from Ubuy Australia
Dear Les
Thank you for reaching out, and please accept our sincere apologies for any inconvenience caused.
We’ve searched our records but couldn’t locate details associated with your reviewer name. To help us resolve this promptly, kindly email info@ubuy.com with your order details, a screenshot of this review, and a summary of your concerns.
Our reputation management team will investigate immediately and follow up with you directly. We truly value your feedback and are committed to ensuring your satisfaction. Thank you for your patience and cooperation. We look forward to making this right.
Warm regards,
Team Ubuy!
I rarely leave reviews
I rarely leave reviews, but this experience was beyond frustrating. I received a damaged product which was completely unusable right out of the box. It looked like it had either been poorly packaged or handled with zero care.
That was bad enough, but the customer service somehow managed to be even worse. I contacted them, provided photos of the damage, and was met with delays, copy-paste responses, and zero accountability. It felt like they were doing everything possible to avoid resolving the issue. No urgency, no apology — just excuses.
After multiple emails and wasted time, I still haven’t received a proper replacement or refund. This has been one of the most disappointing and exhausting customer service experiences I’ve ever had.
Avoid this company at all costs — if something goes wrong, don’t expect any help.
27 September 2025
Unprompted review
Reply from Ubuy Australia
Dear Romal Akbari
Thank you for taking the time to share your feedback. We deeply regret the inconvenience and frustration you experienced with your recent order.
At Ubuy, we strive to deliver quality and consistency, and we understand how disappointing it must be when this does not happen. Upon reviewing your case, we see the item was delivered on September 1st and your complaint was registered on September 27th.
Our standard policy is a 7-day return window for damaged items to ensure we can process resolutions swiftly. However, we were unable to locate any prior communication from you within this period, which limits our ability to resolve the issue retroactively.
That said, your feedback is invaluable in helping us improve. We’ve shared your experience with the relevant department to relevant similar issues in the future. While we regret that we couldn’t assist sooner, we’d still welcome the opportunity to help however we can.
Thank you again for your understanding, and we hope to regain your trust.
Warm regards
Team Ubuy!
Easy Purchase
Easy Purchase, good price fast global delivery, good customer communication; I was having problems getting a X79 board, with many abortive attempts as sellers cancelled orders as they had no stock. Ubuy advertised a X79 board and delivered in good time. Will definitely shop here again.
17 September 2025
Unprompted review
Reply from Ubuy Australia
Hello Vincent
Thank you for taking the time to share such detailed and positive feedback about your experience with Ubuy. We are truly delighted to hear that you found the purchase process easy, the pricing good, and our global delivery fast.
We especially appreciate you highlighting your experience with our customer communication and that we could successfully deliver the X79 board you were looking for. We understand how frustrating it can be when orders are cancelled due to stock issues, and we are thrilled that we could provide a reliable solution for you.
Hearing that you will definitely shop with us again is the highest compliment we can receive. We look forward to serving you in the future and providing you with the same high level of service.
Best regards,
Team Ubuy
Easy to order
Easy to order, product as expected, quick delivery, good communication
17 September 2025
Unprompted review
Reply from Ubuy Australia
Hello Janine
Thank you for your positive review. We are pleased to hear you found our service easy to use, the product as expected, and the delivery quick.
We look forward to serving you again.
Best regards,
Team Ubuy
They illegally scrape Amazon for…
They illegally scrape Amazon for products and offer them for sale on their platform violating at least 25 international and local laws and regulations. My books are on Kindle Unlimited which means EXCLUSIVE contract with Amazon. They are not allowed to be anywhere else.
You NEED to remove ALL your illegally scraped content IMMEDIATELY! End Of Story!
17 October 2025
Unprompted review
Reply from Ubuy Australia
Dear David
Thank you for bringing this matter to our attention. We value your opinion and appreciate the opportunity to address your concerns.
Ubuy is a legitimate company headquartered in Kuwait that operates as a global online marketplace, offering a vast selection of international products. To provide this diverse range, we partner with established vendors from various regions, including the US, UK, China, Japan, Hong Kong, Korea, EU, and Turkey. These partnerships are reflected on our website and app.
Ubuy is committed to ensuring full compliance with intellectual property laws and preventing the infringement of third-party intellectual property rights. In accordance with our intellectual property policy, if you wish to file a complaint regarding copyright or any related concerns,
Please send the details to us via:
1. Email: legal@ubuy.com, info@ubuy.com or
2. Post: Anta Tashtari Web Development And Management W.L.L, P.O. BOX 1320, Safat 13014, Kuwait
Please include a description of the copyrighted work that is claimed to have been infringed and a description of the content on our site that you claim infringes your copyright. Provide information reasonably sufficient to permit us to locate the material on our site (e.g. URLs and screenshots). We aim to respond to such complaints within ten working days.
Thank you for your understanding, and we look forward to resolving your concerns.
Warm regards,
Team Ubuy!
Best website to import premium products…
Best website to import premium products from USA and UK I have got my ninja grinder in just 5 days.
29 August 2025
Unprompted review
Reply from Ubuy Australia
Hello Linda,
Thank you for your feedback! We’re delighted to hear that you received your Ninja grinder so quickly and that you find Ubuy a reliable platform for importing premium products from the USA and UK.
Best Regards,
Team Ubuy
I have been a regular buyer of a 100ml…
I have been a regular buyer of a 100ml sunscreen, always paying around $100. Recently, I ordered from Ubuy and was shocked to receive only 50ml but still charged the full $100. This is not a mistake, it’s clearly deliberate. They have priced the smaller size to match what other retailers charge for the full size, knowing customers will assume it’s the same product.
Customer service refused to resolve the issue, insisting I ordered 50ml, ignoring the misleading pricing.
I do not recommend Ubuy at all. Their pricing practices are deceptive.
11 October 2025
Unprompted review
Reply from Ubuy Australia
Dear Esther
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by your experience with the ISDIN sunscreen.
Upon investigating your order, we can confirm that the item you received "ISDIN Eryfotona Actinica Zinc Oxide Sunscreen, 1.7 Fl Oz (50 ml)" is the exact item displayed and advertised on our product page. The size (50 ml) and price were clearly listed at the time of your purchase.
We understand your disappointment upon receiving a different size than you are accustomed to from other retailers. We strive for complete transparency, and our customer service team was reiterating the product details as listed.
We regret that we could not meet your expectations on this occasion and value the opportunity to improve.
Warmly,
Team Ubuy!
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