As most of my payment went to express delivery and after nine days I still had not received the item, i wrote to ask what was going on. They asked e to wait to see how long delivery would take. The... See more
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Review summary
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I ordered a sun shirt for my son who likes to walk as he was getting sunburnt on his long hikes. The shirt was as advertised, Thank you. My only question why did this item, which was advertised as b... See more
Company replied
While the purchase went seamlessly, because of freight & other charges I probably paid three times the cost of purchasing it in Australia. I don't know if I can continue due to this.
Company replied
The product is good, quieter than the OWC 4m2 (old model). Delivery date changed after purchase - a minor annoyance. Due to my circumstances it hasn’t seen a lot of use yet.
Company replied
Company details
Written by the company
The best online shopping website in Australia. Shop electronic goods, fashion accessories, beauty products, mobile, men & women clothing, shoes, home & kitchen appliances online on Ubuy in Australia: Visit Ubuy to shop from the USA, UK, Japan, & Korea. Explore imported products online from the USA, UK, Japan & Korea. Buy from Ubuy to ship from the USA, UK and China to Australia and order from abroad. We provide cross-border shopping experience with great offers and deals. ✓ Low prices ✓ Big discounts ✓ Fast shipping ✓ Genuine brands ✓50 Million products. | Online Shopping | Electronics, Health & Beauty Product, Fashion| Ubuy Australia
Contact info
56a Anzac St, KWI 918054, Chullora, NSW 2190, New South Wales, Australia, New South Wales, Australia
- +61 (2) 61810756
- info@ubuy.com
- www.u-buy.com.au
4.0
Great
314 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Absolute ripoff
Absolute ripoff. They don’t let you review purchase and delivery fees until order goes in and they completely stitch you up on fees!
Don’t go near it!
22 September 2025
Unprompted review
Reply from Ubuy Australia
Hello Phil Moir
We want to clarify that all charges, including the total product cost, shipping fee, and any estimated customs duties, are displayed comprehensively on the final order review page before you confirm and pay for your purchase. This is the final step in the checkout process, designed to ensure you have a complete understanding of the full cost.
Regarding your specific order for the Lippert Components Triple Step:
1. The item is large and heavy (30 lbs, 47 x 28 x 12 inches), which significantly impacts shipping costs.
2. You selected our Super Express Shipping option, which is a premium, expedited international air service that costs more than our standard delivery.
We understand that the total cost can be higher than expected, especially for large items with express international shipping. We sincerely apologize if this was not the experience you were hoping for. Minimizing expenses for our customers is important to us, and we are constantly working to review and optimize our shipping partnerships and provide the clearest cost breakdown possible.
We value your feedback, as it helps us improve the clarity of our checkout process. We have refunded the full amount that you have paid as you have requested. If you would like to discuss this further, please contact our customer service team directly at info@ubuy.com
Best regards,
Team Ubuy
Scam company do not buy
Honestly this company is believe is a scam, i ordered something and paid for 3-6 business days delivery. This period passed and I was always told when I reached out it would be there by the end of day, it never was. I reached out 4 times before the issue was escalated and then asked to wait another 2 business days after waiting that period I reached out and was asked to wait for a response, I requested a refund because I was done with the lies and no help and then was told id have to wait 7-10 business days for my refund. This company is full of liars, there is no true assistance for customers they will just keep asking you to wait. It is the worst customer service I have ever seen and they dont care. Even if complaints are passed on to them to pass on and possibly get help with they will reiterate what they have told you before and do absolutely nothing. This place is a joke and I suggest saving your money.
7 August 2025
Unprompted review
Reply from Ubuy Australia
Dear Ryan Stanford
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience caused. We understand your disappointment with the delays and communication gaps, and we take full responsibility for falling short of your expectations.
Regarding delivery timelines: While we strive to meet estimated timeframes, these rely heavily on merchant processing times. If a merchant ships promptly, we expedite delivery to you. Unfortunately, unforeseen delays on the merchant’s end can impact this process. We acknowledge that our updates should have been clearer and more accurate, and we’re addressing this internally to improve transparency.
Concerning your refund: We’ve processed your cancellation as requested. However, because you opened a dispute with PayPal for this transaction, we’re bound by their dispute resolution process. This requires all communication and refunds to be handled solely through PayPal while the case is active. We cannot issue a direct refund during this review.
To resolve this promptly:
1. If the PayPal dispute is still open, please contact PayPal directly for updates. They’ll coordinate the resolution, and we’ll comply immediately with their decision.
2. If you’ve closed the dispute, notify us at info@ubuy.com , and we’ll urgently process your refund of AUD 92.1352 (USD 56.18) within 24 hours.
We deeply regret the stress this has caused and appreciate your patience. Should PayPal need further details from us, we’ll respond immediately. We’re committed to improving our service and hope for an opportunity to regain your trust.
Sincerely,
Team Ubuy
Reply from Ubuy Australia
Hi Tomthin
Thank you for choosing Ubuy and sharing your feedback. We’re glad you’re happy with your new Casio watch!
We appreciate your 4-star rating and hope to serve you again soon.
Best regards,
Team Ubuy
Stumbled across this site after typing…
Stumbled across this site after typing in Australian sellers, saw a record player cabinet for $300 so decided to see how much for delivery and was pleasantly surprised to see a $500 delivery fee from USA, ah no thanks, seriously don’t do business in Australia with ridiculous fees like that. Avoid this online seller.
17 April 2025
Unprompted review
Reply from Ubuy Australia
Hello Dean
Thank you for reviewing us. We apologize for the inconvenience. Sometimes, the shipping fee may appear expensive since all orders are shipped from another country, which involves international air shipping. Additionally, shipping charges vary based on factors such as weight, size, category of the product and many more.
We understand that minimizing expenses is important to our customers, and we are constantly reviewing our shipping prices. Therefore, to assist you in a better way, we request you to please share the product details of your desired product on our email address at info@ubuy.com so that we may check the same with our shipping and handling team and assist you further.
We value our customers and take all the necessary actions for their satisfaction. Again, we apologize for the inconvenience caused to you
Best regards,
Team Ubuy
dont buy from these scammers
bought an item from these scammers first they wanted a screen shot of the paypal payment page then added extra delivery charges that exceeded the original charges they say it was incorrectly weighed they seem to do that alot
17 April 2025
Unprompted review
Reply from Ubuy Australia
Dear Valued Customer,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration you’ve encountered with your order. We value your feedback and appreciate the opportunity to address your concerns.
To ensure a secure shopping experience for all customers, we request a screenshot of the PayPal payment confirmation only when the order email and PayPal account email differ. This step helps protect against unauthorized transactions, and we regret any inconvenience this may have caused.
Regarding the shipping cost discrepancy due to incorrect weight, we kindly ask that you contact our Ubuy support team at info@ubuy.com. They will investigate this promptly and work to resolve the issue to your satisfaction.
We understand your disappointment and are committed to improving your experience. Please reach out anytime at info@ubuy.com . We’re here to help.
Best regards,
Team Ubuy
item delivery
Hi. Delayed US warehouse but highly appreciated the fast delivery on weekend. Given my good feelings, I give it 5 stars. Thank you for Ubuy.
13 April 2025
Unprompted review
Reply from Ubuy Australia
Hi Sam
Thank you for your 5-star review and understanding! While we regret the delay from our US warehouse, we’re glad our team could ensure fast weekend delivery for you. Your patience and kindness mean a lot to us.
We hope to serve you even better next time!
Best regards,
Team Ubuy
Delivery fee scam
When I was looking for my product I stumbled across Ubuy. They were the last site with this product available.
Unfortunately I ignored the numerous 1star reviews listing it as a scam.
The site works by quoting your delivery fee and then messaging you two days later that there's another $100 due to miscalculation on their end.
I was ashamed I didn't take the reviews seriously.
For such a large company its suspicious how you still can't automate cost of delivery for these packages.
Also I'm $0.01 short of a full refund because of the error on your end.
My advice UBuy, make costs upfront and charge once. Don't hold peoples money/orders hostage due to your mistakes.
20 March 2025
Unprompted review
Reply from Ubuy Australia
Dear Luc Williams
We sincerely apologize for the frustration and inconvenience you experienced with your order. Your feedback is invaluable, and we deeply regret that we fell short of your expectations.
Upon processing your order, we discovered a discrepancy in the product’s weight provided by the seller, which led to the unexpected additional shipping charge. We understand how frustrating this must have been, especially after the initial checkout. While this error originated from incorrect seller-provided data, we take full responsibility for not ensuring transparency up front. We are actively working with our partners to prevent such issues in the future.
Regarding your refund, we issued a full reimbursement of the amount paid to Ubuy. The $0.01 AUD difference appears to be a transaction fee from your bank or card provider, as we do not retain any portion of refunded payments. We recommend contacting your financial institution for clarification, and we’re happy to assist further if needed.
Your critique about upfront pricing is entirely valid. We’re prioritizing improvements to our systems to automate shipping calculations accurately and eliminate post-purchase adjustments. Transparency is our commitment, and we’re determined to earn back your trust.
Thank you for bringing this to our attention. If you’d like to discuss this further, please reach out to us directly at info@ubuy.com . We’re here to help and committed to doing better.
Sincerely,
Customer Experience Team Ubuy
Discussing service
Discussing service, bought a product that clearly stated free delivery and within one hour of purchase they added a $304 delivery charge and said I had 48 hours to pay it.
Total grubs don’t spend your money with them
11 March 2025
Unprompted review
Reply from Ubuy Australia
Dear Valued Customer,
Please accept our deepest apologies for the inconvenience caused. We entirely understand your bothersomeness and the gravity of the situation. Unfortunately, we are unable to find any details in our database. To address this matter promptly and effectively, we request you to please drop us an email at info@ubuy.com with your order details and complete concerns. Our support team will check & get back to you.
We value our customers and take all the necessary actions for their satisfaction. Once again, we apologise for the inconvenience and appreciate your cooperation and understanding.
Best regards,
Team Ubuy
Buyer Beware of Ubuy
I ordered a product on Jan 11, from Ubuy Australia, I needed the product fast so I signed up for express 3-5 business day shipping membership , a few days later, I was told by one of their reps, it’s not actually 3-5 days for shipping, that only applies once the product reaches their warehouse, if the product takes 3-5 days to reach their warehouse, it could be 3-5 business days after that, making it actually 6-10 business days. This is not mentioned at the time of signing up for membership, so I cancelled my membership after speaking with one of 4 reps. ( also according to the written terms with membership you receive a cashback rebate which you are supposed to keep even if you cancel your membership, unfortunately , they take back the cashback anyway) 1 week later on Jan 18th, ( which is 1 day past their advertised delivery date) I received an sms saying my shipment is on its way, yet as of now 11 days later) no tracking number and no shipment. This is the 2nd time using Ubuy, the screwed up my last order and I the mistake of waiting several months and trying again. Bad mistake on my part. Now nearly 2 weeks later, I’m told their is a problem with the product and shipping and to top it off, i’m told I’ll have to wait up to 10 more days for a refund. Buyers beware.I don’t recommend Ubuy. Update 5/2/2025 on reading their reply, you can see they have continued to lie in regards to Cashback rebates. See for yourself, go to their home web page, scroll down to bottom and click UBuy membership, you will see they aren't a truthful company.
11 January 2025
Unprompted review
Reply from Ubuy Australia
Hello Donte Winbush
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused by your recent experience.
As per your request, we have canceled your order and initiated a full refund. The refunded amount will be reflected in your original payment source within the next 7-8 working days, depending on your bank’s processing time.
Please note that as you canceled the order and your Ubuy membership, there will be no cashback applied. We deeply regret any confusion regarding the shipping timeline and appreciate your understanding.
Your feedback is invaluable, and we’ll use it to improve our communication and service for a better experience in the future. Should you have any further questions or require assistance, please don’t hesitate to reach out to us at info@ubuy.com
Best regards,
Customer Experience Team Ubuy
Unsatisfactory experience
Bought an item using Afterpay was emailed two hours later saying item could not be shipped because of “ Your counties Customs rejected shipment “ was told refund would be available in approximately 7 business days, after refund was sent an invoice for 1 cent by Afterpay
Don’t know what mistake Ubuy had made in selling me the item in first place, don’t know why my refund was 1 cent short
26 December 2024
Unprompted review
Reply from Ubuy Australia
Hello! Please accept our deepest apologies for the inconvenience caused. We entirely understand your bothersomeness and the gravity of the situation. Unfortunately, we are unable to find any details in our database.
To assist you further, we request you to please drop us an email at info@ubuy.com with your order details. This will help us investigate the situation more thoroughly and ensure that you receive the support you deserve. We appreciate your patience and look forward to resolving this issue for you.
Best regards,
Team Ubuy
Clutch Delivery Before Christmas
Saw some lower reviews and rolled the dice on a Christmas present that I couldn't find anywhere else. Shipping came from the USA within a week and a half and we got it in time for Christmas.
Shipped using DHL Express - reliable courier in Australia.
Tracking updates were good and easy to understand.
The only issue was an extra $40 tacked on from what it said the cost would be - extra tax/customs clearance/shipping costs. This should be included in advertised price. I was willing to pay it to get the present on time.
17 December 2024
Unprompted review
Reply from Ubuy Australia
Hello Jak
Ubuy team thanks you for your order and your 4-star review.
We are glad that your experience with Ubuy has been positive and hope your next order will bring you 5 star satisfaction. We hope to see you very soon on our website ubuy.com
Best regards,
Team Ubuy
Bought some home appliances and arrived…
Bought some home appliances and arrived on time good condition.
13 November 2024
Unprompted review
Reply from Ubuy Australia
Hello Anujaya
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our services. Your satisfaction is our top priority, and your feedback inspires us to keep delivering our best.
We look forward to serving you again soon!
Best regards,
Team Ubuy
0 stars if I could
0 stars if I could. After weeks of no communication they messaged me to say that the product is lost in transit. How does that even happen?
8 November 2024
Unprompted review
Reply from Ubuy Australia
Hello Shunali
We sincerely apologize for the inconvenience and frustration caused by your recent experience. Losing a shipment in transit is highly unusual, and this is not the experience we aim to provide.
Please know that we take such matters very seriously and are working closely with the courier to investigate and prevent similar issues in the future. To make this right, our support already contacted you through email requesting your confirmation to process a replacement or refund. As per your confirmation, we have initiated a complete refund for your order on Dec 08, 2024. Rest assured, the amount will be credited to your original payment source within the next 5-7 working days.
We truly value your business and appreciate your understanding in this matter. If you have any further questions or concerns, please don’t hesitate to reach out at info@ubuy.com or call us at +61 (2) 82948116
Best regards,
Customer Experience Team Ubuy
Do not deal with this company
I also will never use ubuy again and would advise other people to save themselves the frustration and disappointment of dealing with them, l ordered a watch it was not cheep by any means, yes its a nice watch it took a long time to arrive, but the problem with purchasing from the internet is the pictures tell you one thing and handling the item in the flesh so to speak tells you another, the watch was to big and heavy and just looks very cumbersome on my wrist, so no l was not at all very happy with it and wanted a refund, but was told unless the item was damaged or did not arrive there was no chance of a refund, so what happens if you buy a pair of shoes or clothing and it does not fit because of the cut or the shoes are a narrow fit, or something, l have never ever been refused a refund when shopping on the internet, quite often items you buy online are not the same as they were in the picturea as they are when you finely get them.
Please do not write a heap of excuses to my review to justify your crap returns policy like you have every one else and please do not tell me to have a nice day l am angry and disgusted with the lack of customer service.
23 November 2024
Unprompted review
Reply from Ubuy Australia
Hello Linda
We sincerely apologize for your experience and the frustration it has caused. Your feedback is incredibly important to us, and we regret that our return policy initially left you dissatisfied.
To address your concerns, we have arranged a pickup for the item and shared the pickup details in your email. Please coordinate with the courier and hand over the return shipment to them. Rest assured, the refund will be processed as soon as the return is completed. We understand how disappointing it can be when an item doesn’t meet your expectations, and we’re committed to making this right for you.
We appreciate your honesty and take your feedback seriously as we continue to improve both our policies and the overall customer experience. If there’s anything else we can do to assist, please don’t hesitate to reach out to us directly at info@ubuy.com
Thank you for bringing this to our attention.
Kind regards,
Customer Experience Team Ubuy
Do not buy anything from this company under any circumstances.
I bought a digital audio player from Ubuy. I specified exactly what I wanted - Make, model no and extended memory size. They did not have it in stock, but they left the URL on the web, so it came up when I did a Google search for it. Instead of saying they were out of stock, they just put up a unit of the same make, but with 1/4 of the extended memory size. I did not notice this, so I bought it.
I realised my mistake as soon as it arrived, and tried to return it for a credit to buy the model I wanted when it the restocked. They refused this. They said they had sent what I bought, and they did not do exchanges. They then added insult to injury by ending their message with "Have a great day ahead!"
After this they sent me two messages by different people justifying what they had done by saying it is company policy. All of these told me to "Have a great day ahead!" This is the first time any company online or offline has refused to accept a return from me. I am furious.
9 November 2024
Unprompted review
Reply from Ubuy Australia
Hello John Brigg,
Thank you for reaching out to us regarding your recent purchase experience on Ubuy. We sincerely apologize for any inconvenience you may have encountered, and we appreciate your feedback as it is crucial for our continuous improvement.
After thoroughly investigating your concern, we have confirmed that the items delivered to your address were indeed the same as those advertised on our website and app. Both items are brand new and original. Our review of your order details indicates that the products received match the specifications outlined in the product description, including storage capacity and memory card compatibility. While we understand that this may not align with your expectations, we regret to inform you that we are unable to offer a full refund or replacement, as the product delivered accurately reflects your order. We encourage you to carefully review product descriptions and specifications prior to making future purchases to ensure they meet your requirements.
If you need further clarification or assistance, please do not hesitate to reach out to us at info@ubuy.com. We appreciate your understanding in this matter, and we hope to have the opportunity to serve you better in the future.
Best regards,
Team Ubuy
I am beyond frustrated with Ubuy customer service.
I am beyond frustrated with my recent purchase from Ubuy. I own three Pelican 1400 Series cases, all with broken latches, so I ordered the “7 replacement latches for Pelican 1630, 1660, 1690 cases” hoping they would fit. But guess what? They don’t even come close! There was no way to confirm sizing on the website, and the lack of details left me guessing. After seeing different latch sizes on 1400 cases online, I assumed Ubuy’s replacements might work for my 1400 cases. Big mistake.
When I reached out for help, Ubuy's response was pathetic. They "apologized" but refused to exchange the latches, claiming they delivered the “correct” product as per the order. No consideration for the misleading, incomplete product info or the fact that it’s unusable for what I clearly need. Instead, they basically told me to deal with it myself.
Avoid Ubuy at all costs! They don’t care about the customer experience, and if you have any issues, good luck getting any actual support. Ubuy’s lack of accountability and poor service are astounding, and I wouldn’t trust them again with a single penny. Look elsewhere for reliable, customer-friendly sellers because Ubuy is NOT it.
4 November 2024
Unprompted review
Reply from Ubuy Australia
Hello Aubrey
We understand your frustration with your recent purchase experience on Ubuy, and we sincerely apologize for any inconvenience this has caused. We value your feedback and appreciate the opportunity to address your concerns.
After investigating your issue, we found that the item you received, "7 Black Replacement Latches for Pelican 1630 1660 1690 cases," was indeed the exact item advertised on our website and delivered to your address. The delivered item is brand new and authentic. In our previous email exchange, you mentioned that you own three 1400 Series Pelican cases, but you knowingly ordered latches specifically designed for Pelican 1630 1660 1690 cases from our website.
Additionally, our products are sourced from overseas sellers, and returning the item would incur costs such as return shipping, customs fees, and seller restocking fees.
Unfortunately, we must inform you that our sellers do not currently offer latches for the Pelican 1400 Series. Therefore, we are unable to provide an exchange or replacement.
If you need further clarification, please do not hesitate to reach out to us at info@ubuy.com. We appreciate your understanding, and our priority is always our customers' satisfaction.
Warm regards,
Team Ubuy
Product faulty and dangerous
Product faulty and dangerous, instructions say you cannot convert and electrician came out and confirmed, stated it’s dangerous!! Cost me $900 ($400 delivery) discovered parts missing, apparently I’m out of the window timeframe to return a faulty unusable product! Buyer beware, scammers that take your money?! That was money I saved to buy it!! Just devastated, and disgusted!
They should read their manuals and not send faulty unusable dangerous products to Australia and then tell me basically bad luck, and anything else they could help me with?? Really!! It’s also an Australian website i purchased from!
28 September 2024
Unprompted review
Reply from Ubuy Australia
Hello Angela,
We sincerely apologise for the trouble you've encountered. We understand your frustration and appreciate the opportunity to address your concerns.
Each product sold on Ubuy US Store has a note directly below the "Add to Cart" button that states, "Step Down Voltage Transformer is required for using electronics products of US store (110-120V)." Additionally, our order confirmation email highlights the importance of checking product manuals or descriptions before using electronics, as a power converter might be necessary. Therefore, we avoid presenting any misleading information on our website.
At Ubuy, we have a return window of 7 days within which customers can initiate a return for eligible products. This window ensures that we can process return requests on the customer's request and provide a seamless customer experience. Unfortunately, the support window was already closed from the seller for this order when you contacted us so we will not be able to accept the return or replacement of your order.
Your valuable feedback helps us identify areas for improvement. We strive to provide the highest level of service, and by learning from your experience, we can refine our processes to serve our customers in the future better. Once again, we sincerely apologize for the inconvenience caused.
Best regards,
Team Ubuy
DO NOT BUY ANYTHING FROM THIS COMPANY!
DO NOT BUY ANYTHING FROM THIS COMPANY!
They do not honour there return policy! Under no circumstances do they allow returns for a refund even if there seller's falsely advertise there products.
BEWARE!
13 August 2024
Unprompted review
Reply from Ubuy Australia
Hello! We understand that your recent order did not meet your expectations, and we apologize for any trouble this may have caused. We've carefully reviewed your review and the details of your order. There are certain circumstances where a return may not be eligible. In this particular case, the product you received matched the description on the listing and your order selection. We've already sent you an email so please check and reply to the same email if you have any further questions or concerns.
We value your feedback and are committed to improving our services. Again, we are sorry for the inconvenience caused to you.
I bought a pet food item from them
I bought a pet food item from them, after a few days they contacted me and told me they couldn’t ship it to Australia, I received a full refund.
The shipping cost was astronomical.
24 June 2023
Unprompted review
Reply from Ubuy Australia
Hello Michelle
Thank you for sharing your feedback with us. We're sorry to hear that you were disappointed with the shipping charges for your recent order.
We understand that shipping costs are an important factor for our customers, and we strive to provide the most competitive rates possible. However, it's important to note that all of our orders are shipped through air, and international shipping charges are determined by the shipping companies based on a variety of factors, including package weight, dimensions, and destination.
In the case of your order, we assure you that we have applied the least amount of air freight charges as per the formulations provided by the shipping companies for international shipments. We constantly review and negotiate with our shipping partners to ensure that we can offer the best possible rates to our customers.
We will share your feedback with our internal team for improvement and quality related purposes.
Best Regards
Team Regards
Fast and efficient though product is…
Fast and efficient though product is expensive
28 February 2024
Reply from Ubuy Australia
Hello Jason,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards,
Team Ubuy
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