TWM Solicitors Reviews 

201
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently praise the dedicated legal team for being exceptionally professional, highly knowledgeable, and wonderfully supportive throughout complex property sales and purchases. Customers emphasize that the staff consistently goes above and beyond, ensuring that every single detail is handled with great care and attention. Consumers also deeply appreciate the remarkably quick response times and clear, transparent communication that make the entire legal process completely smooth and stress-free. Many reviewers proudly mention successful outcomes for various legal matters, repeatedly noting that they would gladly recommend these reliable services to friends and family.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, approachability, and... See more

Service

Consumers find service to be exceptionally professional, reliable, and efficient, frequently praising the... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are consistently polite,... See more

Response time

Customers consistently note positive experiences with response time, highlighting that reviewers found staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just completed on a transaction that took 3 years - just complicated - TWM have been outstanding keeping things simple and in no way taking advantage of the drawn out nature of the transaction... See more

Rated 5 out of 5 stars

I have dealt with several solicitors over the years on house sales and always found that I need to constantly chase to ensure progress. I am pleased to say that this wasn't the case with Shelley B... See more

Rated 5 out of 5 stars

Truly delighted by the amazing service provided by Mia and Yasmina throughout this process. They were both helpful and quick to get back to me on matters relating to this transaction. The experience f... See more

Rated 5 out of 5 stars

We worked with Irene Singh on the conveyancing of our mother's house. She was very professional and knowledgeable, gave us good advice when there were tricky moments in the process, and was quick to... See more


Company details

  1. Law Firm

Written by the company

TWM Solicitors a leading South East law firm with 220 people in offices across Surrey and London. We are a full service firm, undertaking the full spectrum of legal work – for private clients, we are renowned for family law, residential property, tax planning, trusts, wealth management, and Wills and probate, and for business clients we have teams dealing with the full range of corporate and commercial law, dispute resolution, employment, and commercial property. We look forward to being of service to you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

201 reviews

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4.7

All reviews

(201)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Service from Cara Gilligan…

Outstanding Service from Cara Gilligan at TWM Solicitors – Highly Recommended

I recently instructed TWM Solicitors to handle the refinancing of a commercial property, and I cannot speak highly enough of the service I received, particularly from Cara Gilligan.

From start to finish, Cara was absolutely exceptional. She was consistently professional, courteous, proactive and incredibly attentive to detail. Her communication was excellent throughout, and she demonstrated a genuine commitment to ensuring the transaction progressed as smoothly and efficiently as possible.

Commercial property transactions can often be complex, with unexpected issues arising along the way, but Cara handled everything with confidence, diligence and a refreshingly positive attitude. She was always on the ball, kept me informed and ensured that matters were dealt with promptly.

What impressed me most was the level of trust and confidence she inspired. Having dealt with numerous solicitors over the years, I can genuinely say that Cara stands out as someone who takes real pride in her work and goes above and beyond for her clients.

I enjoyed working with her immensely and was so impressed that I wrote personally to her Head of Department, Julian, to ensure her efforts received the recognition they deserve.

Cara is an absolute credit to TWM Solicitors and undoubtedly has an exceptionally bright future ahead of her.

I will certainly be instructing TWM again in the very near future and would have no hesitation whatsoever in recommending Cara and the firm to anyone seeking professional, reliable and first-class legal representation.

An outstanding experience from beginning to end. Five stars, thoroughly deserved!

23 October 2026
Unprompted review
Rated 5 out of 5 stars

Fast, friendly and faultless remortgage

We can’t speak highly enough of TWM Solicitors. Cara and Yasmina were fantastic to work with from start to finish. They were professional, approachable and always on top of things.

The turnaround on our remortgage, from engagement to completion, has been phenomenal. Everyone we dealt with was polite and quick to respond to queries, which made the whole process so easy and stress-free.

We’ll definitely be using TWM again, and we can’t recommend their services enough. Thank you all!

21 October 2026
Unprompted review
Rated 1 out of 5 stars

Getting my mums will

I have been trying to get my mums will which is stored at Twm solicitors at Guildford
They don’t answer the telephone don’t reply to emails.
They keep putting obstacles in my way as to why I can’t have it . I wonder if they have lost it

I’m trying to cope with losing my mum arranging the funeral I find this extremely difficult

29 September 2026
Unprompted review
TWM Solicitors logo

Reply from TWM Solicitors

We are sorry to hear about your experience and, in particular, that you are having to deal with this at what we appreciate is a difficult time following the loss of your mum.

There are specific procedures we must follow when responding to requests for Wills and other legal documents. As you will appreciate, maintaining client confidentiality is essential and we cannot release client documents without ensuring that the person requesting them is entitled to see them. We are also unable to discuss the details of individual matters in a public forum.

We would welcome the opportunity to look into your concerns and assist further. Please contact our Private Client team directly at privateclient@twmsolicitors.com or call 0330 555 0440 so that we can review the matter with you.

Rated 5 out of 5 stars

Our House Purchase/Sale

Our House Purchase/Sale was smooth from start to finish.

All of the TWM staff were attentive, efficient and responded quickly to all communications.

We were really pleased we chose them as our solicitors.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Very Efficient & Easy Conveyancing Process

We have just had a delightfully easy experience with TWM Solicitors - particularly Ellie in the Lending Department. The information required was clear and they progressed our case extraordinarily quickly and efficiently. I thoroughly recommend their service and Ellie was very courteous and prompt in her communication. We are very grateful for their efforts.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

We used TWM solicitors to move house…

We used TWM solicitors to move house and every day we give thanks that we did. Moving house is so stressful but they made the whole process so much easier. They were so patient helping us to sign and return documents, explaining what was happening each step of the way. Most of all we were blown away by the sheer speed and efficiency of their team, sourcing documents, searches, processing and sifting though surveys and condensing it all into an understandable report in incredible time. Even on moving day there were always on hand liaising with estate agents ensuring the smooth transfer of funds it really was a complete service we received and I would not hesitate to recommend them to anyone moving house. Claire and her team were simply amazing.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from Claire…

Exceptional service from Claire Fountain.

We had a stressful legal matter to resolve and had spent more than a week trying to find a solicitor who would take it on. The difficulty was not only finding someone willing to assist, but also encountering very high quoted charges.

Claire was different. After speaking with her at 9.30 in the morning, the matter was resolved by 3.00 that afternoon. She was clear, efficient, practical and genuinely helpful throughout.

Claire’s approach reflected what the law ought to be about: public service. She and the firm provided exactly that. We would highly recommend the firm, and Claire in particular, to anyone needing capable and considerate legal help. All our future legal matters will be addressed by Claire or a recommendation by her. I simply cannot thank you enough.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Ashleigh Bowler was great!

We had the pleasure of working with Ashleigh Bowler at TMW Solicitors as the conveyancer acting on the opposite side of a transaction. Ashleigh was professional, proactive and a great support throughout the matter, helping to keep everything moving towards a successful completion.

It was a pleasure working with her, and we’d be more than happy to work together again on future transactions.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

A Solicitor with a different attitude

My client had a timescale to complete the exit from a bridging loan. We had a completion date, the funds were transferred from the new Lender, to his solicitor, TWM Solicitors LLP, but then we had a snag with a sub-charge on the security property, caused by non response from the Bridging loan lender solicitor. This meant the funds had to be sent back to the new lender, the completion date was not achieved and there was the possibliity that the client would be charged extra interest if not completed by 19/8/26.

When we did receive the sub-charge undertaking, 18/8/26, and informed the new lender they said that they would not be able to transfer the funds until 21/8/26, which would have been an issue.

With the help of TWM's Lending operations manager, Jess Pocock, we managed to have the new lender do an adhoc transfer today, 19/8/26, and were able to complete today, saving the client £1,300.

Solicitors are generally reactive, so my client and I were very pleased to be working with a proactive firm of solicitors and would highly recommend them.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We were on an extremely tight deadline to get a re mortgage over the line and Alisha worked tirelessly to ensure this happened. Can't thank her enough and would highly recommend

13 August 2026
Unprompted review
Rated 5 out of 5 stars

The were really helpful and Patient and…

The were really helpful and Patient and special thanks to Alisha she was easy to talk to and was always available to make things clear and her colleaugue Jason that stepped in while Alisha was away, he was reassuring and I felt like they were on my side. I would defiantly recommend and return on the next one :)

6 August 2026
Unprompted review
Rated 5 out of 5 stars

First Class

We received a first class service throughout the process of selling my late Mother's house. We were kept very well informed in all aspects of the sale, the exchange and completion. Both of the contacts we dealt with were polite, experienced and professional.
I have used TWM previously and I would throughly recommend the company.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I have used TWM Solicitors for over 20 years.

I have used TWM Solicitors for over 20 years now and this time they continue to provide exemplary service. Su and Elody have been fantastic throughout the whole sales process. They have been clear, consistent at communicating and always happy to answer any questions or assist. They are thorough, efficient and hard working making sure every avenue is explored. Thank you, Surrey, Elody and team. 100% recommend.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional, responsive and punctual

TWM have been incredibly efficient, responsive, helpful and polite in their service, making what has been a stressful experience before their involvement much smoother. They provided clear instruction from the outset and were timely in their follow up, resulting in very well managed expectations and reaching completion on time. Thank you for your friendly professionalism and quite simply doing what you said you would do - a job extremely well done.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank Roshan and the…

I would like to thank Roshan and the team at TWM Solicitors for their excellent support during my commercial property lease.

From the outset, Roshan was approachable, knowledgeable, and proactive in ensuring everything progressed smoothly. Communication was clear and timely, and I always felt confident that my interests were being looked after.

The process was completed efficiently and with a high level of professionalism. I appreciate all the hard work involved and would not hesitate to use TWM Solicitors again in the future or recommend them to others.

8 June 2026
Unprompted review

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