The Outdoor Lights weren't the same as the photograph but still pretty! The indoor Dandelions aren't just switch on and off, you have to keep pressing the switch to get to the 'on' which is somewhat i... See more
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Review summary
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I did not receive the Twinkling Tree flower lights in time for Mother's Day (5/10), which was disappointing, since I was assured that the products would be shipped in plenty of time to arrive. I orde... See more
The lighted flowers are beautiful. The customer service was horrendous. No shipping info provided, no confirmation email, no receipt. Took them 13 days to ship it.
Company replied
As much as we love the Tulips, they are nothing like the picture on the advert, so a tad misleading. However that said my wife loves them, but I’d just say be more transparent with yr advertising n no... See more
Company details
- #16 of 16 best companies in Decoration and Interior Design Store
Written by the company
Add a little magic to your world- TwinklingTree brings you whimsical lights that turn your home and garden into a fairytale wonderland, one sparkle at a time! ✨ Need a hand? Our team of sparkle specialists is just an email away at Support@TwinklingTree.com
Contact info
25 Captain Cook Drive, 2229, Caringbah, Australia
- Support@TwinklingTree.com
- www.twinklingtree.com
3.0
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Looks different depending on the time of day
During the day it's quite subtle and just looks like a nice decorative piece. At night with it on it completely changes. Really like that it works both ways.
6 April 2026
Unprompted review
Reply from TwinklingTree
Hi Gregory,
Thank you so much for sharing this! We love hearing how the light brings something different to your space throughout the day.
It’s wonderful to know that you enjoy it as a subtle decorative piece during the daytime, and then even more when it lights up and transforms the room at night. That balance of beauty and atmosphere is exactly what we hope our pieces can bring.
We’re so happy it works so well for your space, and we truly appreciate you taking the time to share your experience!
Warm regards,
Jen
First one for my bedroom
First one for my bedroom, second for the living room, now I'm ordering one for my sister because she keeps hinting. At this point it's a problem. A beautiful problem
11 April 2026
Reply from TwinklingTree
Hi Preston,
We absolutely love this — what a sweet review! It sounds like your home has slowly become filled with little pockets of glow, from the bedroom to the living room, and now the magic is making its way to your sister, too.
We’re genuinely so grateful that our pieces have made enough of an impression for you to return for another one, and then another. That kind of support means the world to us. Knowing that your sister has been hinting for one makes it even more special, because it tells us the glow is not only something you enjoy, but something others notice and admire too.
Thank you so much for letting TwinklingTree be part of your home and now part of a thoughtful gift. We hope each piece continues to bring warmth, beauty, and a little everyday magic wherever it goes.
Warm regards,
Jen
Didn't think something this size would…
Didn't think something this size would change much but the corner where I put it feels completely different now. Warm, cozy, actually inviting. Good buy.
29 March 2026
Reply from TwinklingTree
Hi Bradley,
This is so lovely to hear — thank you!
We’re delighted that something so simple could make such a noticeable change in your space. Creating that warm, cozy, and inviting atmosphere is exactly what we hope our pieces bring, and it means so much to know it did that for you.
Thank you again for choosing TwinklingTree. We hope it continues to make that corner feel extra special!
Warm regards,
Jen
Grossly Misrepresented Product
Twinkling Tree is a scam. I bought 3 items from them, and all were such a disappointment that I'll likely throw them into the trash. The actual products are nothing like the photos (which are misleading in terms of function, how the light diffuses, and quality). All 3 items are basically cheap molded plastic either stuck together (dandelions), then fell out when I tried to separate the strands (dandelions), or had pieces of plastic sticking out of the sides where the mold wasn't even lined up properly during manufacturing. I'm forgiving of minor misrepresentations, but this is egregious. They should be out of business.
6 May 2026
Unprompted review
Reply from TwinklingTree
Hi there,
Thank you for reaching out to us.
We’re truly sorry to hear how disappointed you feel about your order. We understand that purchasing multiple items and feeling unhappy with all of them would be incredibly frustrating, especially when you had expected them to bring beauty and warmth to your space.
We’re also sorry to hear about the concerns you mentioned regarding the dandelion pieces and the overall finish of the items. We appreciate you taking the time to describe your experience in detail, and we take feedback like this seriously as it helps us better understand where customers may be feeling let down.
Please know that your comments have been heard. We will take this as important feedback while we continue reviewing product quality, packaging, and the overall customer experience. We sincerely regret that your purchase left you feeling this way, and we’re sorry for the disappointment and frustration it has caused.
Warm regards,
Jen
Do Not Buy! Flimsy, cheap & broke.
I ordered the Twinkle Tree Palm and it is poor quality, flimsy and does not work, does not light up at all.
14 April 2026
Unprompted review
Reply from TwinklingTree
Hi Tiffany,
Thank you for reaching out to us.
We’re truly sorry to hear about your experience with the palm tree. We understand how disappointing it must be to receive an item you were looking forward to, only to find that it feels flimsy and does not light up as expected.
That is understandably frustrating, and we sincerely apologize for the inconvenience this has caused. Your feedback is important to us, and we will take it into consideration as we continue reviewing the quality and overall experience of our products.
So our team can look into this further and assist you properly, please reach out to us via email at Support@TwinklingTree.com with your order details. We’d like the opportunity to review what happened and help find the best way forward.
Thank you for bringing this to our attention, and we’re sorry again for the disappointment.
Kind regards,
Jen
Just wanted to mention how easy it was
Just wanted to mention how easy it was. No confusing instructions, nothing fiddly. Took it out, put it where I wanted it, done. Looks great.
26 April 2026
Unprompted review
Reply from TwinklingTree
Hi Saphia,
We love hearing this — thank you for sharing!
We’re so glad the setup was quick and effortless, with no fiddly steps or confusing instructions to deal with. That easy “place it and enjoy it” experience is exactly what we hope for, and we’re thrilled to know it looks great in your space.
Thank you again for your lovely feedback!
Kind regards,
Jen
Don’t waste your money
Don’t waste your money. Extremely poor quality items. I ordered the dandelion light which took ages to arrive, with very little update from them except that it’d be shipped “soon”.
When it finally arrived, I tried to connect the poles (stems) and realised that one of them is too big and will not fit in the connecting pole. I contacted customer services who asked for a video showing the issue, which I provided along with photos.
I received a reply about how to connect the lighting components - which is not the issue! And they haven’t replied to my latest email, so I assume I’ve just wasted my money on a cheap item that is not fit for purpose and will be binned. What a waste. I asked for details on how to return it for a full refund and that’s when they stopped responding.
The decor of the items (plastic flimsy bits that are decorative as the dandelion heads) just fall off constantly.
I definitely do not recommend purchasing from here as the quality is terrible and despite initially being responsive to my email to report the faulty item, they’ve since not bothered to respond and sort this issue.
5 May 2026
Unprompted review
Reply from TwinklingTree
Hi Jen,
Thank you for reaching out to us.
We’re truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. We understand how upsetting it must be to wait longer than expected for your order, then encounter an issue when trying to assemble it, especially after reaching out for support.
We also apologize for the delay in our response. Our team is currently receiving an influx of inquiries, and while we are working diligently to assist everyone as promptly as possible, we understand that waiting for a reply can feel disappointing and frustrating when you need help with an order.
Thank you for providing photos and a video of the issue. We’re sorry if the previous response did not address the concern you were trying to raise. To help us check this further and assist you properly, we kindly ask that you accept our request for the necessary information so our team can review the details of your order and look into the best way to resolve this for you.
We’re sorry again for the inconvenience and disappointment. Your feedback has been heard, and we appreciate you giving us the opportunity to look into this further.
Kind regards,
Jen
Product is ….ok
Product is - ok - seems cheaply made and a lot of the fibres are falling off. Certainly not worth what I paid. If I saw it at a market for $20 I might consider it.
4 May 2026
Unprompted review
Reply from TwinklingTree
Hi Leesa,
Thank you for reaching out to us.
We’re sorry to hear that your order left you feeling underwhelmed. When a customer chooses one of our pieces, we always hope it feels special and worth the purchase, so it’s disappointing to know that this was not your experience.
We also appreciate you mentioning the fibres coming loose, as details like this are important for us to be aware of. Your feedback gives us a clearer understanding of where customers may feel let down, and we’ll be taking it into consideration.
Thank you for sharing your honest review. We’re sorry the product didn’t meet the level of quality and value you were expecting.
Kind regards,
Jen
Way bigger than I expected
\Thought it would be smaller based on the photos. It's actually a really good size. Fills the space nicely. Very happy with it.
3 March 2026
Unprompted review
Reply from TwinklingTree
Hi Greyson,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that the size was such a lovely surprise and that it fills your space so beautifully. It’s always such a joy to know when a piece turns out even better than expected and brings that perfect finishing touch to a room.
We’re so happy you’re pleased with it, and we truly appreciate you taking the time to share your experience. Thank you for choosing TwinklingTree — we hope it continues to bring warmth, charm, and a little everyday magic to your home!
Kind regards,
Jen
Absolutely shocking item
Absolutely shocking item. Is nothing like it looks! Cheap and nasty, doesn’t glow, just a light in the middle of the flower. I am so disappointed!
Sending it back is ridiculous too, will cost a fortune. Totally ripped off and disgusted by it!!! Do not buy!!!
30 April 2026
Unprompted review
Reply from TwinklingTree
Hi Gulliver,
Thank you for reaching out to us.
We’re truly sorry to hear how disappointed and upset you feel about your order. We understand that it’s incredibly frustrating to receive something you were looking forward to and feel that it did not meet your expectations, especially when you had hoped it would bring a beautiful glow to your space.
We’re also sorry to hear that the return process has added to your frustration. We understand how discouraging return shipping costs can feel when you are already unhappy with your purchase, and we sincerely regret that this experience has left you feeling let down.
Please know that your feedback has been heard. We take comments like this seriously, as they help us review the overall customer experience. We’re very sorry again for the disappointment this has caused, and we appreciate you taking the time to share your honest feedback with us.
Kind regards,
Jen
It was a memorial gift for my mum and…
It was a memorial gift for my mum and it is just so, so beautiful in person. The soft glow is really comforting. Thank you for making something this thoughtful
1 April 2026
Reply from TwinklingTree
Hi Finnegan,
Thank you so much for sharing this with us!
We’re truly touched to know that your piece was chosen as a memorial gift for your mum. It means a great deal to hear that it feels beautiful in person and that its soft glow has brought you comfort during such a meaningful time.
We’re honored that something from TwinklingTree could hold a special place in your remembrance of her. Thank you again for your kind words — they genuinely mean so much to us.
Kind regards,
Jen
Poor quality
Poor quality and doesn’t really look like the images. Also when looking at return policy, shipping will cost more than product so was a total waste of money, sadly.
3 May 2026
Unprompted review
Reply from TwinklingTree
Hi Anji,
Thank you for reaching out to us.
We’re truly sorry to hear that your experience left you feeling disappointed. We understand how frustrating it can be when an order does not meet your expectations, especially when you were hoping to receive something you would feel happy and confident about.
We also appreciate you sharing your thoughts about the quality and the return process. We understand that return shipping costs can feel discouraging, especially when you already feel unhappy with your purchase, and we’re sorry that this has added to your frustration.
Your feedback is genuinely important to us, and we will take it seriously as we continue reviewing the overall customer experience. We appreciate you taking the time to let us know how you feel.
Warm regards,
Jen
would recommend
Quality is better than I expected for the price. Looks really nice in my living room and it gets compliments whenever people come over. Will probably order more.
30 April 2026
Unprompted review
Reply from TwinklingTree
Hi John,
Thank you for taking the time to share such kind words.
We’re delighted to know that you’re pleased with the quality and that your piece has become such a lovely addition to your living room. Hearing that it receives compliments whenever people visit truly means so much to us.
We sincerely appreciate your support and recommendation. Thank you again for choosing TwinklingTree, and we hope your lights continue to bring warmth and charm to your home.
Kind regards,
Jen
Don't waste your money.
I bought the fibre optic dandilion for a housewarming present. Oh dear, if I could show an expectations Vs. reality photo, truly awful. A lot of the fibre optic fibres had fallen off, in the pictures it shows lights at the end of each dandilion stem, in reality there is a light at the base of the bud which doesn't spread, and no vase to put them in either. Not that I'm going to be able to gift this, but I can't find an appropriate vase now either. I paid £45.98 for this, to me that's a LOT of money, I have asked for a refund and return details, but we'll see, I have a bad feeling that I am going to have a fight on my hands. :-(
3 May 2026
Unprompted review
Reply from TwinklingTree
Hi Tracey,
Thank you for reaching out to us.
We’re truly sorry to hear how disappointing this experience has been for you, especially as this was intended to be a housewarming gift. We completely understand how upsetting it must feel to receive something you were excited to give to someone else and then feel that it did not meet your expectations.
We’re also very sorry to hear that some of the fibre optic pieces had come loose. That is certainly frustrating, and we appreciate you taking the time to share those details with us. Feedback like this is important, and we will take it seriously as we continue reviewing the customer experience, including product presentation, packaging, and how items arrive.
We understand, and we’re sorry this purchase has left you feeling worried and let down. Please know that your message has been heard, and we sincerely regret the frustration this has caused. Thank you for bringing this to our attention.
Kind regards,
Jen
Exactly as described and a fabulous set…
Exactly as described and a fabulous set of magical lights
16 April 2026
Unprompted review
Reply from TwinklingTree
Hi Graham,
Thank you for sharing your lovely review with us!
We’re so happy to know that your lights arrived exactly as expected and that you’re pleased with the set. Hearing that they feel magical to you truly warms our hearts, as that is exactly the feeling we hope to bring into every home.
Thank you again for your kind words and for allowing TwinklingTree to add a little extra glow to your space.
Kind regards,
Jen
Saw it
Saw it, thought why not, bought it, and now I'm that person who brings it up in conversations. It's embarrassing how much I like this thing.
27 March 2026
Reply from TwinklingTree
Hi Clifford,
Thank you so much for your lovely message.
We’re so happy to hear that your purchase brought you this much joy — so much so that it’s become something you bring up in conversations! That truly made us smile.
It means a lot to know that something you took a chance on has become a piece you genuinely enjoy. We’re grateful you chose us, and we sincerely appreciate you taking the time to share your experience.
Kind regards,
Jen
Don’t buy this rubbish
God awful, save your cash!
Purchased the ‘Blissful Bright Dandelion’ based on a Facebook ad. Should have done my due diligence. What arrived in a smashed box bore NO RESEMBLANCE to any image in the ad. Cheaply made, ugly looking product with one little light in the centre, surrounded by deformed plastic rubbish. Shame I can’t share the photos here as I so want to prevent anyone else wasting their hard earned cash on this rubbish. Shame on you. Never again.
2 May 2026
Unprompted review
Reply from TwinklingTree
Hi there,
Thank you for reaching out to us.
We’re truly sorry to hear how disappointing this experience has been for you. We completely understand how frustrating it must have felt to receive your order in a damaged box, especially after looking forward to your Blissful Bright Dandelions.
Your feedback is genuinely appreciated, and we’re sorry that this purchase left you feeling upset and let down. This is never the kind of experience we want any customer to have, and we take comments like yours seriously as they help us review where improvements may be needed, whether in packaging, delivery handling, or the overall customer experience.
Thank you for taking the time to share your honest thoughts with us. We’re very sorry again for the frustration and disappointment this has caused.
Warm regards,
Jen
Got the wrong item and honestly…
Got the wrong item and honestly expected a fight to fix it. Instead they replied within the hour, sorted everything, and had the right one shipped the same day. The product is great too but that experience really stood out.
22 March 2026
Sounds silly but it made a real…
Sounds silly but it made a real difference. My flat felt warmer, cozier. It's a small thing but it helped. Also it just looks really beautiful.
23 April 2026
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