The Outdoor Lights weren't the same as the photograph but still pretty! The indoor Dandelions aren't just switch on and off, you have to keep pressing the switch to get to the 'on' which is somewhat i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did not receive the Twinkling Tree flower lights in time for Mother's Day (5/10), which was disappointing, since I was assured that the products would be shipped in plenty of time to arrive. I orde... See more
The lighted flowers are beautiful. The customer service was horrendous. No shipping info provided, no confirmation email, no receipt. Took them 13 days to ship it.
Company replied
As much as we love the Tulips, they are nothing like the picture on the advert, so a tad misleading. However that said my wife loves them, but I’d just say be more transparent with yr advertising n no... See more
Company details
- #16 of 16 best companies in Decoration and Interior Design Store
Written by the company
Add a little magic to your world- TwinklingTree brings you whimsical lights that turn your home and garden into a fairytale wonderland, one sparkle at a time! ✨ Need a hand? Our team of sparkle specialists is just an email away at Support@TwinklingTree.com
Contact info
25 Captain Cook Drive, 2229, Caringbah, Australia
- Support@TwinklingTree.com
- www.twinklingtree.com
3.0
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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I am quite happy with my purchase from TwinklingTree
I am quite happy with my purchase from TwinklingTree. The price was very reasonable and the product performs well. I had good communication regarding delivery and a question I submitted about the product. For what I paid, I am happy with the product and the customer service was prompt and helpful.
13 May 2026
Unprompted review
I purchased the lighted yellow tulips…
I purchased the lighted yellow tulips and, after 3 weeks, I received them. They were really pretty and I enjoyed them. They looked SO good, I ordered another bunch of the same tulips thinking "the more, the better". They came today and I was so excited to be able to showcase them all in 1 vase in my living room. I placed the 3 AA batteries, and arranged them with the others. Now, the first bunch doesn't work! I'm so mad I could stomp them. I even changed the week old batteries and they STILL do NOT work. I DO NOT recommend!
12 May 2026
Unprompted review
Waste of Money
Ordered two of the Blissful Bright Dandelions. Upon pulling the first one out of the box, pieces were already falling off. Then after setting it up and adding batteries, discovered that only the core lights up and has lights on it. In the picture in the ads and on the website, the ends of the dandelion fronds light up which is what makes it look magical. Without that it just looks cheap. I should have noticed that they only had 5 star product reviews on their website which is the biggest indicator that the reviews are fake. Also when clicking on the email they sent to say whether or not I loved the product, when I clicked on the "No" it directed me to a page that said the form was closed. Had to click "I love it" to be able to leave this review. That's how companies behave when then know their product is not up to snuff.
30 April 2026
Unprompted review
Third time ordering from this store
Every order has been good. Products are well made, shipping is reliable, and the one time I had a question they got back to me quickly.
28 April 2026
Unprompted review
Reply from TwinklingTree
Hi Caspian,
Thank you so much for choosing us again and again! We’re truly grateful that this is your third time ordering from our store.
It means a lot to hear that each order has been a good experience, from the quality of the products to reliable shipping and quick support when you had a question. That kind of continued trust is something we genuinely appreciate.
Thank you for taking the time to share your experience. We’re so happy to have earned your confidence, and we hope every piece continues to bring beauty, warmth, and joy to your space.
Warm regards,
Jen
Love it and everyone who has seen it…
Love it and everyone who has seen it admires it. Super purchase
11 May 2026
Unprompted review
Reply from TwinklingTree
Hi Elaine,
Thank you so much for sharing such lovely feedback!
We’re truly delighted to hear that you love your piece and that everyone who has seen it has admired it too. That is such a wonderful compliment, and it means a lot to know it has made such a beautiful impression in your space.
We always hope our pieces bring more than just light — we hope they add warmth, charm, and a special feeling that people notice and enjoy. Hearing that yours has been admired by others is exactly the kind of feedback that makes us so happy.
Thank you again for choosing TwinklingTree and for taking the time to share your experience. We’re so glad it has been a super purchase for you, and we hope it continues to bring beauty and joy for a long time.
Warm regards,
Jen
I'm not really an interiors person but…
I'm not really an interiors person but my sister kept telling me to get something for my living room. Caved eventually and got this. I actually like it a lot. Makes the room feel less bare without being too much. Might get another one.
26 April 2026
Unprompted review
Reply from TwinklingTree
Hi David,
Thank you so much for your honest feedback!
We love hearing that even as someone who doesn’t usually think much about interiors, you ended up really liking how it changed your living room. It’s wonderful that it helped the space feel less bare while still keeping things simple and not too much.
We’re so glad you decided to give it a try, and it’s especially lovely to hear you’re already considering another one. Thank you for choosing TwinklingTree to bring a little warmth and charm into your home!
Warm regards,
Jen
This was the second time I ordered from…
This was the second time I ordered from Twinkling tree. They are a responsible company but they are located in Wales. They response to customer inquiries immediately. I would have given them a 5 star except the first time I waited too long for Christmas lights to arrive, 3 days before Christmas. The lights work well the materials are plastic. Made economically. I ordered more for cohesive look as they are smaller than they appear even though the dimensions and information on the product are provided in the description. I would trust them in for future purchases.
10 May 2026
Unprompted review
Reply from TwinklingTree
Hi Laura,
Thank you so much for ordering from TwinklingTree again and for taking the time to share such thoughtful feedback.
We’re truly grateful for your continued trust and are happy to hear that you found our team responsive and helpful with customer inquiries. That means a great deal to us, as we always want our customers to feel supported before and after their purchase.
We also appreciate your honest comments about your first order arriving close to Christmas. We understand how important timing is during the holiday season, especially when items are meant to be enjoyed or gifted, and we’re sorry that the wait was longer than expected.
Thank you as well for sharing your thoughts on the lights, materials, and sizing. We’re glad to hear they work well and that you chose to order more to create a cohesive look. Your trust in us for future purchases truly means so much, and we hope your lights continue to bring warmth and charm to your space.
Warm regards,
Jen
DON'T WASTE YOUR MONEY
I bought two twinkling palm trees and when received was SHOCKED of the quality for what I paid. I immediately sent a request for refund, after few days received a response how they could make me a happy customer and I responded asking for refund the second time. That was 5 days ago and crickets.... nothing. WOULD NOT RECOMMEND THE PRODUCT OR THE COMPANY. TERRIBLE Customer Service and the trees were VERY cheap looking in this white plastic pot that looked like it came from the dollar store and I paid close to $100. VERY VERY DISAPPOINTED with the purchase and their customer service
4 May 2026
Unprompted review
Reply from TwinklingTree
Hi Cheryl,
Thank you for reaching out to us.
We’re truly sorry to hear how disappointed you feel about your Twinkling Palm Trees and the support experience that followed. We understand how upsetting it must be to place an order with the expectation of receiving something beautiful, only to feel let down by the quality and overall appearance once it arrived.
Please know that our team does respond to every inquiry, and we are working through all messages as quickly and carefully as possible. We regret that the delay has added to your frustration, and we appreciate you sharing this feedback so we can better understand where the experience did not feel helpful or reassuring.
We’re very sorry again that this purchase and support process left you feeling so disappointed. Your comments have been heard and will be taken seriously as we continue reviewing both product satisfaction and customer service communication.
Warm regards,
Jen
Very disappointing and a waste of money
Product is nothing like the image (I bought the dandelion lights). The lights are only at the end of the stalk and it doesn't have lights at the end of the filaments (as shown on the advert). The filaments fall out and it is cheap and tacky.
I have tried following up with the seller and the first time they responded saying it was now policy that the lights are not at the end of the filaments ! You might want to tell the buyers and change your sale images !
I've asked for a refund and now they don't respond at all. Very poor.
11 May 2026
Unprompted review
Reply from TwinklingTree
Hi Sara,
Thank you for reaching out to us.
We’re sorry that your experience with the Blissful Bright Dandelions has been upsetting, especially after you reached out hoping for help and a clear resolution.
It’s frustrating to feel unhappy with a purchase, and even more frustrating when the follow-up process does not feel timely. We understand that your concerns about the filaments, the lighting effect, and your refund request have left you feeling disappointed, and we sincerely regret that.
We also apologize for the delay in getting back to you. Our team is working on responding to all inquiries as soon as possible, and we do our best to make sure every customer receives a reply. We know this does not take away from the frustration of waiting, but please know your message has not been ignored.
We’ll take this feedback seriously as we review where the customer experience can be improved, from product satisfaction to clearer and more responsive support.
Warm regards,
Kat
No response or product in sight
Advised 4-10 days shipping. Its been that time already with not even order confirmation to say it is being shipped. Tracker doesn't work, multiple attempts to contact with no response and they don't have a phone number to call. Still no response or order in sight ???
11 May 2026
Unprompted review
Reply from TwinklingTree
Hi Brad,
Thank you for reaching out to us.
We’re truly sorry to hear about the frustration and concern surrounding your order. We understand how disappointing it must feel to wait beyond the expected shipping timeframe, especially when you have not received clear updates or confirmation about your order’s progress.
We also sincerely apologize for the delayed response. Our team is currently receiving an influx of inquiries, and while we are working diligently to assist everyone as promptly as possible, we understand that waiting for a reply can be frustrating when you are looking for an update on your order.
Please know that our team has now responded to your inquiry previously. We appreciate your patience and sincerely apologize again for the inconvenience, uncertainty, and delay this has caused.
Warm regards,
Jen
Wasn't expecting that at all
Wasn't expecting that at all. And it's even nicer in person. Already bought a second one as a gift.
12 April 2026
Reply from TwinklingTree
Hi Camden,
Thank you so much for sharing this lovely feedback!
We’re so happy to hear that your piece exceeded your expectations and made an even better impression in person. Knowing that it brought you enough joy to come back and purchase another as a gift is such a meaningful compliment.
We truly appreciate your support and are honored to be part of something you wanted to share with someone special. We hope your second piece is loved just as much!
Warm regards,
Jen
Don't waste your money
The blissful bright dandelion lights are nothing like the publicity shows. It looks like they light to the end of each filament but they don't. The lights are only at the centre of the stalk. The connections are dodgy making the lights flicker & the filaments also come off all over the place. Not easy to send back to Australia from the UK either. They look cheap & nasty, don't waste your money.
10 May 2026
Unprompted review
Reply from TwinklingTree
Hi Mrs. Leonie,
Thank you for reaching out to us.
We’re truly sorry to hear that you were disappointed with your Blissful Bright Dandelions. We understand how frustrating it must feel to receive an item you were excited about and then feel that it did not meet your expectations.
We’re also sorry to hear about the concerns you mentioned with the lighting connection, flickering, and filaments coming loose. That would understandably be upsetting, and we appreciate you taking the time to share these details with us. Feedback like this is important, as it helps us better understand where customers may be experiencing issues with the product experience, assembly, and overall satisfaction.
We also understand that returning an item internationally can feel difficult and discouraging, especially when you are already unhappy with your purchase. We sincerely regret that this order left you feeling let down, and we will take your comments seriously as we continue reviewing our products, quality checks, and customer experience.
Thank you for bringing this to our attention. We’re very sorry again for the frustration and disappointment this has caused.
Warm regards,
Jen
Horrible customer service
Horrible customer service, false advertising and bad logistics. I recommend you avoid the product and the company at all costs. Took a month to ship a Mother’s Day product bought in April. Did not arrive in time, their response was we stand by our product and failed to provide any sort of customer service.
10 May 2026
Unprompted review
Reply from TwinklingTree
Hi Justin,
Thank you for reaching out to us.
We’re very sorry to read this and sincerely apologize for the disappointment surrounding your Mother’s Day order. We understand that timing is especially important when a purchase is meant to be a gift, and we regret that the delivery did not arrive when you had hoped.
We’re also sorry that our response made you feel unsupported. That is never how we want any customer to feel, and we thank you for sharing your feedback with us. We understand how frustrating this experience has been, and your comments will be taken into consideration as we continue working to improve our delivery communication, logistics, and customer service experience.
We sincerely apologize again for the inconvenience and disappointment this caused.
Warm regards,
Jen
Do not purchase from this company
Do not purchase from this company, it’s a con, the photos they advertise look nothing like the item you receive, and when you try and return the item they ignore your emails , avoid this company
1 May 2026
Unprompted review
Reply from TwinklingTree
Hi Gillian,
Thank you for reaching out to us.
We’re truly sorry to hear how disappointed and frustrated you feel about your experience. We understand how upsetting it can be to receive an order and feel that it did not meet the expectations you had when purchasing.
We also sincerely apologize that your emails regarding a return have not felt properly addressed. That is not the experience we want any customer to have.
Thank you for taking the time to share your feedback. Your comments have been heard, and we will take them seriously as we continue reviewing both the product experience and our support process. We’re very sorry again for the disappointment and inconvenience this has caused.
Warm regards,
Jen
Not worth the money
Not worth the money, twinkling trees looked very cheap and were tiny. Very disappointed with purchase.
10 May 2026
Unprompted review
Reply from TwinklingTree
Hi Kabby,
Thank you for reaching out to us.
We’re truly sorry to hear that you were disappointed with your purchase. We understand how upsetting it can feel when an item does not meet your expectations, especially when you feel the size and overall appearance did not reflect the value you were hoping for.
Your feedback is important to us, and we appreciate you taking the time to share it. Comments like yours help us better understand where customers may be feeling let down, whether that relates to product size, presentation, or overall satisfaction.
We sincerely regret that this order left you feeling disappointed. Thank you for bringing your experience to our attention, and please know that your feedback has been heard.
Warm regards,
Jen
I love my sunflower sparkle lamp
I love my sunflower sparkle lamp. By the way the package came to me, I thought the product would be damaged but happily it wasn’t. I have my lamp on everyday and enjoy the beauty of it.
24 April 2026
Unprompted review
Reply from TwinklingTree
Hi Sylvia,
Thank you so much for sharing your lovely feedback! We’re so happy to hear that you love your sunflower lamp and that it arrived safely despite your initial concern about the package.
We completely understand how worrying it can be when a package arrives looking less than perfect, especially when you’re excited to see what’s inside. We’re truly glad the lamp was not damaged and that it’s now something you enjoy every day.
It means so much to know that it has become part of your daily space and brings you beauty each time you turn it on. Thank you again for choosing TwinklingTree — we hope your sunflower lamp continues to brighten your home and bring you joy for a long time to come.
Warm regards,
Jen
Unique light-filled items
All these unique light-filled items are perfect gifts. My two adult daughters and two granddaughters are finally easy to shop for. I was concerned about shipping because some things looked delicate, but they made it in perfect condition. Received rave reviews from my family. "Yay, Grandma finally stopped sending socks!!"
27 April 2026
Unprompted review
Reply from TwinklingTree
Hi Sara,
This absolutely made us smile — thank you so much for sharing!
We’re so happy to hear that our light-filled pieces have become such perfect gifts for your daughters and granddaughters. Finding gifts that feel thoughtful, beautiful, and genuinely loved can be tricky, so it means a lot to know they’ve made shopping for your family a little easier.
We’re also very glad everything arrived safely and in perfect condition, especially with the more delicate-looking pieces. Knowing that your family loved them — and that Grandma is officially free from the “socks” reputation — truly made our day.
Thank you again for choosing TwinklingTree to be part of such sweet gifting moments. We hope each piece continues to bring smiles, warmth, and a little everyday magic to your family.
Warm regards,
Jen
Absolutely love the magical effect
Absolutely love the magical effect. I reordered, and also will give them as gifts.
1 May 2026
Unprompted review
Reply from TwinklingTree
Hi Ines,
Thank you so much for your beautiful feedback! We’re truly delighted to hear that you absolutely love the magical effect.
It means so much to know that you enjoyed your first purchase enough to reorder and even share them as gifts. That is such a lovely compliment, and we’re honored that our pieces have become something you want others to experience too.
Thank you again for choosing TwinklingTree and for spreading a little magic with the people you care about. We hope each one brings warmth, beauty, and joy wherever it’s placed.
Warm regards,
Jen
Reply from TwinklingTree
Hi Mark,
Thank you for reaching out to us.
Thank you so much for sharing this with us. We’re truly happy to hear that your wife was very pleased with the purchase.
It always means a great deal to know that one of our pieces has brought joy to someone, especially when it was chosen with care. We hope it added a beautiful touch to your home and created a warm, special feeling that she can continue to enjoy.
Thank you for choosing TwinklingTree and for taking the time to let us know. We sincerely appreciate your support, and we hope your purchase continues to bring happiness and a little everyday magic for a long time to come.
Warm regards,
Jen
It's become my go-to gift for anyone…
It's become my go-to gift for anyone who has a birthday or housewarming coming up. I've given out maybe 5 at this point and every single person has messaged me afterwards to say they love it.
13 April 2026
Reply from TwinklingTree
Hi Zachary,
We love hearing this — thank you so much for sharing!
It’s such an honor to know that our piece has become your favorite gift for birthdays and housewarmings. The fact that you’ve given out around five already, and every single person has loved it enough to message you afterward, is incredibly meaningful to us.
Thank you for choosing TwinklingTree again and again, and for letting our pieces become part of such thoughtful moments. We’re so happy they’ve brought joy to both you and the people you’ve gifted them to!
Warm regards,
Jen
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