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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were let down by their experience overall. Customers frequently faced significant delays in parcel delivery, with many items remaining 'in transit' for extended periods or failing to arrive. The tracking system was often inaccurate, and people reported fake delivery attempts or parcels held at the destination without being delivered. Reviewers consistently highlighted extremely poor customer service, as calls frequently went unanswered or disconnected after long waits. Emails also received no response, leaving many without proper support, and communication was often unclear. Some customers also reported unprofessional behavior from staff, including inappropriate communication and issues with parcel handling.

What people talk about most

Delivery service

Customers had negative experiences with delivery service, frequently reporting extremely slow deliveries and... See more

Service

People report negative experiences with service, expressing deep dissatisfaction and calling it pathetic,... See more

Response time

Reviewers mention significant dissatisfaction with response times, frequently reporting that calls are not... See more

Customer service

Customers consistently note negative experiences with customer service, citing issues such as calls not being... See more

Customer communications

Reviewers highlight significant frustration with contact attempts, reporting no response to calls or emails... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Doesn’t deserve one star either but thats the lowest you began with! TRAX, a pathetic and no sense of courier sense! yet they are in courier business! Deceptive, lying openly on there tracking, lazy a... See more

Rated 1 out of 5 stars

Very disappointing service. Calls are not being answered and emails get no response. Delivery is extremely slow. My parcel was booked on 18 December 2025 and even on 20 December 2025 it is still showi... See more

Rated 1 out of 5 stars

I had an absolutely horrible experience with trax. I was supposed to have my package in two days and now it's been over a week. No clear communication. The tracking is completely innacurate. They neve... See more

Rated 1 out of 5 stars

Rider threatened to come to my house and rape me after yelling at me about having too many parcels and being too busy when I asked him when he would deliver my parcel. Tried to email to complain and t... See more


1.2

Bad

TrustScore 1 out of 5

99 reviews

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No history of asking for reviews

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1.2

All reviews

(99)

48 reviews in the last 12 months

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Rated 2 out of 5 stars

Worst shipping service ever, come across

Worst delivery service.
Keeping the package with them for days at destination instead of sending out for delivery.
If you try to call, music rings for 10 min and says "Your call is important to us, one of available agents will soon be with you" and after 10 min waiting, call disconnects by saying "Goodbye"

21 August 2025
Unprompted review
Rated 1 out of 5 stars

I am really disappointed with the…

I am really disappointed with the service. Every day they say delivery will take 1–2 days, but it has already been several days. I have been constantly calling, messaging, and emailing without any proper response. Very poor customer service and no timely delivery.

13 August 2025
Unprompted review
Rated 1 out of 5 stars

From karachi to Naushahro Feroze

From karachi to my destination is around 5 hours of driving I bought headphones from A4tech sadly they sent my parcel by this courier, worst experience i ever had of online shopping never happened this to me i always recieved parcel within 24 to 48 hours maximum from karachi to naushahro feroze, the parcel is reached the destination around 50 kilometers from delivery location where i am living and its been three days the parcel is reached over there but they are not delivering it yet, so suggestion to Ecommerce store owners if you want to destroy your business then use this courier service to lose your customers and i will never buy something from A4tech store directly i will always buy from daraz or other responsible stores who deliver quickly.

5 August 2025
Unprompted review
Rated 1 out of 5 stars

Worst service

Worst service. Its been more than 2 weeks and I still haven’t received my package. Everyday they say tha package is out for delivery but it never delivers

2 July 2025
Unprompted review
Rated 1 out of 5 stars

🚫 WARNING

🚫 WARNING: Don’t Use TRAX for Your Parcels – Total Fraud 🚫

Please don’t trust TRAX courier for your deliveries.

It’s been 23 days, and my parcel worth Rs. 5,000 is still missing. They’ve been fooling me with lies and fake updates all this time.

I had ordered something with great effort, and when the wrong item arrived, I returned it. But now they’ve completely lost my return parcel — and no one is taking responsibility.

Who will return my Rs. 5,000 now?

For someone struggling to earn every rupee, Rs. 5,000 is not a joke — but fraud companies like this will never understand that.

Please beware before trusting your money and items with them.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

For the past 5 months

For the past 5 months, TRAX has withheld payments for 55 successfully delivered shipments, despite all necessary documentation and proof of delivery.

We have consistently followed up with our assigned sales representative — yet we’ve received no resolution, no transparency, and no commitment to clear our dues.

23 June 2025
Unprompted review
Rated 1 out of 5 stars

We worked with trax from the last 2…

We worked with trax from the last 2 years but i was not expecting this to happen, our payments of 4 Lac are stuck from the last 3+ month our small business is totally disturbed due to inventory issues and we tried to contact through helpline, email, local office and tried many things but still we're unpaid. i saw numbers of post on instagram, facebook, linkedin etc that so many people are scammed and now some of people are connecting with eachother and creating a community against them so they get their money back, hope it works.

1 February 2025
Unprompted review

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